Business Profile

Cell Phone Supplies

Verizon Wireless

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Supplies.

Complaints

This profile includes complaints for Verizon Wireless's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

38,033 total complaints in the last 3 years.
13,858 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/14/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ACCOUNT NUMBER:973870325-00001 VERSZON TELEPHONE NUMBER:************ MY EMAIL: ***************** Signed up for new wi fi internet. Not what I wanted. Have tried to pay for one months service and stop service. CAN'T...Have spent days on line and on the phone trying to set-up an account so I could pay **** and stop service. Continually get error messages "WHITE LABEL ERROR PAGE" Call and have been on hold for as long as 30 minutes. Have made every effort to pay **** and stop service. Even went to local Verizo store to make paymnet. Store declined payment and advised I would have to contact Verizon to top service!On Sunday 8/14 finall able to get through! They have no answer! Tried paying by phone and would not accept my card.HELP!*********************** **************
Business Response
Date: 08/18/2022
The **************** is in receipt of a complaint filed with the BBB by ***********************. The customer established internet service that did not meet their expectations, they were unsuccessful in paying a ****, reaching a representative, and/or disconnecting the service.

To resolve this, they desire to pay the **** and stop the service.

Upon receipt of the complaint, the **************** completed a thorough investigation that determined on July 26, the customer was issued a $14.00 credit. They spoke with a representative on August 14, made a $60.00 payment, were issued a $10.00 Agent Assist Fee credit, and the line was terminated.

An email acknowledgment was sent to the customer using the address on file and in the complaint, including the recap above. In the event the customer feels there are unresolved issues and/or has additional concerns, they were provided with the contact information and business hours of the representative to whom the complaint was assigned.

No further action is required. Verizon expressed regret and apologized for any inconvenience this matter may have caused either party.
Customer Answer
Date: 08/18/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***********************
Initial Complaint
Date:08/13/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was signing up verizon wireless and porting in my number on Aug. 8 (order num *******). The online chat said I am all set but I can not activate my service. The other day I called them and they said my order is denied due to my credit. They also said they can not provide any information about that to protect my privacy. On Aug. 12 I contacted customer service again and they said I just need a manual authorization and I will get the service. Unfortunately, they said my application num, ********* was denied again and still can not provide any information to protect my privacy. I would like to get a resolution why my request to open an wireless account was denied instead of running my credit, gathering all my information and tell me no.
Business Response
Date: 08/19/2022
August 19, 2022
Better Business Bureau of **********
1262 ****************************. Building A, Suite 202
********, ** 08690
RE: Complainant: Dongting Li
Complaint Number: 17713797
Dear Ms. ***************************** you for contacting Verizon Wireless (VZW). This letter is in response to the above referenced complaint for
Dongting *** Mr. *********** has contacted the Executive Relations department via the BBB stating that she has
applied for service, however she has been advised that the order has been declined due to his credit. Please accept
this letter as confirmation of VZW's response to his concerns.
With application #********* I have reached out to the Credit Operations department and inquired about the status of
the application. I have been advised that ******** will need to discuss the concern with our Customer Protection
********************** to validate himself further. The Credit Operations department requires the last 4 digits of his of social
security number and stated that Dongting will need to speak with our Customers Protection department at 888-483-
7200. This department will advise ******** if he will be eligible to advance his application based on the verification
process that is required to be completed. I have provided him with the contact number of the department to discuss his
concern further.
Should you have any questions regarding this correspondence, I can be reached at ******************************.
My office hours are 8:00 AM - 5:00 PM PST, Monday - Friday. Thank you.
Sincerely,
********
Executive Relations Analyst
Customer Answer
Date: 08/23/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

Dongting **
Initial Complaint
Date:08/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I tried to port out my cricket number, ********** into Verizon on May 22nd 2022, the number never completed the port in to the Verizon, and on May 26th 2022, I called Verizon to stop transferring the number because I wanted to leave Verizon, the Verizon customer service told me that the number ********** was never ported into Verizon successfully so they would go ahead and cancel the transfer. And I was also told that I would not be charged with any wireless fee from Verizon because the Verizon never had my number.Both the cricket customer service and ********************** customer service both confirmed that the number ********** was with Cricket all the time. But in June 2022, I received bill from Verizon asking for outstanding balance of $21.58, asking for wireless fee between May 22nd 2022 and May 26th 2022. The original monthly plan I got from Verizon is $70 per month, I think this bill is incorrect because I never used Verizons service and they also admit they didnt have the number for the 5 days. I called Verizon customer service and the case number *******. And they claimed this bill is legit because my account was active between those days, although the number was not with Verizon the whole time. My Verizon account number is ***************, and invoice number is 9505583526.The nature of this dispute is unreasonable billing for the service they didnt provide. The bill was generated in June 21st of 2022. And I paid it in Aug 13th 2022. I paid the Verizon full amount $21.58.
Business Response
Date: 08/19/2022
Thank you for contacting Verizon Wireless (VZW). This letter is in response to the above referenced complaint for ******************** ******************* contacted the BBB regarding billing. Please accept this letter as confirmation of VZW's response to her concerns.

******************* stated she ported her number to Verizon in May and cancelled services within the same month due to concerns surrounding the number being ported. She mentioned she was charged $21.58 for services she did not used. She is requesting a refund for the payment she made.
After further review, we show the account was started on May 21, 2022 with the purchase of the iPhone 13 Pro **** On May 27th she returned the phone to the store location and the account was disconnected. There was a bill for $21.58 which included services for six day plus taxes. Since she mentioned there was an issue with the port so she was not able to use the services.
We partnered with our Port team and they advised the port was rejected by ATT for incorrect pin and it was canceled 5/23/22, so the number never fully ported to Verizon.
We have advised ************ we would refund her the payment made of $21.58, and she can expect it back to her card within 3-5 business days. The balance has been waived which leaves a zero balance on the account.
Initial Complaint
Date:08/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In December they offered me a new iPhone for $600 off with a trade in. They didnt give me the discount and charged me full price. Ive called 3-4 times. Each time they said theyd give me the credit but it would take one to two billing cycles. Theyre still overcharging me. After I mentioned that my coverage was poor, they talked me into 5G. After trying it for two days, I still had poor coverage and called them back to cancel 5G and go back to my senior citizen plan. Theyre still charging me for 5G for all three lines. Ive called at least three times about this too. They owe me a lot of credit because they continually overcharge me.
Business Response
Date: 08/16/2022
Upon receipt, the account was thoroughly reviewed. Our customer upgraded her device in December, 2021 after accepting a trade-in promotion offer of $650. The promotion was applied for separate from the purchase order, such that our system never recognize their association. Several representatives unsuccessfully attempted to rectify the situation. The promotion has been added to the account, with credits prorating to the original device purchase date. The plan change was analyzed and we determined the current 55+ Unlimited Plan was added after a change for several days in January to a premium plan. Charges for the premium plan were credited to the account.
In addition, we resolved separate issues involving device insurance and the Verizon ************* added with a unrelated device upgrade. These products have been removed or downsized, with associated credits applied. Our customer is satisfied with this resolution.
Initial Complaint
Date:08/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Over the past week, I tried to lower the cost of my Verizon Fios cable bill. I called Verizon and the representative advised she could lower my bill by $60/month without losing any channels I was currently receiving such as HBO and ESPN. I then find out the Representative simply changed my plan to include only free, local channels such as **** without ESPN and ****** have called Verizon numerous times and scheduled a technician to visit my property to restore the original channels at a cheaper rate than my current $290/month bill. I am at my **** end with this issue and have no other alternative.
Business Response
Date: 08/16/2022
************************************************************** 16, 2022

Better Business Bureau of **********
1262 ****************************. Building A, Suite 202
********, ** 08690

RE: Complainant: ***************************
Complaint Number: 17713215

Dear Ms. ************************** you for contacting Verizon Wireless (VZW). This letter is in response to the above referenced complaint for **************************** In the complaint, ****************** states the following: "Over the past week, I tried to lower the cost of my Verizon Fios cable bill. I called Verizon and the representative advised she could lower my bill by $60/month without losing any channels I was currently receiving such as HBO and ESPN. I then find out the Representative simply changed my plan to include only free, local channels such as **** without ESPN and ****** have called Verizon numerous times and scheduled a technician to visit my property to restore the original channels at a cheaper rate than my current $290/month bill. I am at my **** end with this issue and have no other alternative." Please accept this letter as confirmation of VZW's response to his concerns.

Please be advised this complaint to misdirected to Verizon Wireless. The complaint is regarding Verizon FiOS. Please forward the complaint to Verizon Communications for handling.

Should you have any questions regarding this correspondence, I can be reached at ******************************. My office hours are 8:00 AM - 5:00 PM ET, Monday - Friday. Thank you.

Sincerely,
James
Executive Relations Analyst
Initial Complaint
Date:08/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a issue with my bill and it has been sent to collections and im not getting any help I would like to resolve my final bill and not getting help. If someone could call me would be great ************
Business Response
Date: 08/23/2022
****************************************************************************** 23, 2022

Better Business Bureau of **********

1262 ****************************. Building A, Suite 202

********, ** 08690

RE: Complainant: ***********************************
Complaint Number:17712806

Dear Ms. ************************** you for contacting Verizon. This letter is in response to the above-referenced complaint for ***********************************. ******************** states his bill was sent to collections. Please accept this letter as confirmation of Verizon's response to his concerns.

Our records indicate ******************** account has not been sent to collections. The account was opened on August 9, 2022.

Pursuant to a call on August 12, 2022, his first bill was explained in detail to him, including his activation fee. Despite the validity of the charges, we provided a courtesy credit of $74.69. The remaining $74.89 is due by August 31, 2022.

Should you have any questions regarding this correspondence, I can be reached at *******************************. My office hours are 7:00 AM - 3:30 PM ET, Monday - Friday.

Sincerely,

******
Executive Relations Senior Analyst
Customer Answer
Date: 08/23/2022

Complaint: 17712806

I am rejecting this response because:
Im not talking about a personal account Im talking about a business account. Thats why I asked for a phone call ************

Regards,

***********************************
Business Response
Date: 08/24/2022

August 24, 2022

Better Business Bureau of **********
1262 ****************************. Building A, Suite 202
********, ** 08690

RE: Complainant: ***********************************
Complaint Number: 17712806

Dear Ms. ************************** you for contacting Verizon. This letter is in response to the above-referenced rebuttal from ************************************ ******************** stated his concerns are not with his personal account but with his business account. Please accept this letter as confirmation of Verizon's response to his concerns.
Since his complaint is not with his consumer account, please create a new case to be submitted to the business (****) executive office with information related to the **** account in question including the business mobile number or account number.
Should you have any questions regarding this correspondence, I can be reached at *******************************. My office hours are 7:00 AM - 3:30 PM ET, Monday - Friday.
Sincerely,
Stacey
Executive Relations Senior Analyst
Initial Complaint
Date:08/13/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Did a trial purchase two phones service did not work for us returned the phones back the next morning to the store ...less than 24 hours ....Verizon charged me $96 and sent it to collections. When returning phones the next morning manager stated there was no charge to me.... I have called repeatedly and been told I was correct it shouldn't be on my credit report... but nobody seems to be able to take it off my credit?Please see to it this was a fraudulent charge and have it removed from my credit report Our phone numbers:************ ************
Business Response
Date: 08/18/2022
Good Afternoon,
************ submitted a dispute through the Better Business Bureau regarding an account that she opened and closed within 2 days that is now written off. She states that she started the service and quickly realized it would not work for her. She returned everything and was told that she owed nothing. ************ later found that a balance totaling $96.22 was written off by Verizon Wireless and is now showing on her credit report.
Upon receipt of the claim, we investigated the account to get an understanding of what had taken place. Our records indicate that the account was established on January 22, 2022. The very next day, on January 23rd, the device was returned to the store and the account was deactivated. She states that she was advised that day that nothing would be owed for the short period it was active. ************ did though receive a bill for $96.22, which included charges for the day it was active and the activation charges for the 2 lines of service. This balance went unpaid and was eventually written off on June 4, 2022.

While customers are typically liable for activation charges days the service is active, we made the decision to provide a credit to bring the balance to zero and remove any derogatory information on the credit report stemming from the issue. Proper steps were taken to complete this agreement and approval has been received. ************ is satisfied with this resolution and Verizon Wireless considers the matter closed.
If you have any further questions or concerns, please reach me at ****************************.
Sincerely,
*************************
Customer Answer
Date: 08/22/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***********************
Initial Complaint
Date:08/12/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went into the Verizon store in ********** ** on south crater to grade two phone lines. The representative that assisted me was more interested in selling me accessories verses helping me transfer old data to the new phone. I kept telling her that I was not interested in buying any other products at the moment. My main concern was getting my data switch over. She refused to help and sent me out the door with few directions. This is unacceptable and very poor customer service.
Business Response
Date: 08/18/2022
August 18, 2022
Better Business Bureau of **********
1262 ****************************. Building A, Suite 202
********, ** 08690
RE: Complainant: ***************************
Complaint Number: 17711238
Dear Ms. ***************************** you for contacting Verizon Wireless (VZW). This letter is in response to the above referenced complaint for
***************************. ******************************* has contacted the Executive Relations department via the BBB stating that she
went a to a retail store for help with transferring her data from one phone to the other. She states they sent her away
with little information on how to accomplish the transfer. Please accept this letter as confirmation of VZW's response to
her concerns.
I have spoken to ****************** and she explains that when she visited the store to upgrade two phones the sales agent
who was helping her with a data transfer was called away to help a different customer and she felt this was
unprofessional. She also states that the charger that was sold to her was incorrect and that they charged her more for
the replacement after she had to take the time to travel back to the store to have the issue corrected. I have thanked
****************** for her feedback and explained that our **************** ********************** is who typically assists with the
data transfer process if needed in the future. ****************** had no further questions or concerns to address. I have
provided a $7.50 credit to the account to cover the cost difference of the chargers.
Should you have any questions regarding this correspondence, I can be reached at ******************************.
My office hours are 8:00 AM - 5:00 PM PST, Monday - Friday. Thank you.
Sincerely,
********
Executive Relations Analyst
Initial Complaint
Date:08/12/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was promised a lower monthly premium by a Verizon store rep named **** in ******* ** with unlimited data if we elected to have auto withdrawal.We currently pay $164 month that includes tax and fees.The new premium would be $130/month plus tax and fees.Stated new bill monthly premium will be approx $140.So we agreed.We are now getting billed even more at $168/month.I have been to the Verizon store 3 times and was told to be patient and it will be adjusted. I then called Verizon today and talked with a representative ****** and her supervisor ****** and was informed that they are unable to rectify and I will have to deal with the Verizon Store who already told me to contact Verizon directly.I requested to talk with the supervisor superior and was told that would not connect me.Please help!!!!Thanks **** and ****
Business Response
Date: 08/19/2022
August 19, 2022
Better Business Bureau of **********
1262 ****************************. Building A, Suite 202
********, ** 08690
RE: Complainant: ***********************************
Complaint Number: 17710884

Dear Ms. ***************************** you for contacting Verizon Wireless (VZW). This letter is in response to the above referenced complaint for
******* and ***********************************. Mr. and ********************* expressed concern about their monthly bill. Please accept this
letter as confirmation of VZW's response to their concerns.

The **************** spoke with ********************, who reached out because his bill is higher than he anticipated. Mr.
******** says that he was talked into switching to an unlimited plan, after he was told that his bill would be around
$140 a month. ******************** says that he was told that he would save around $20 a month by making the switch.
]
******************** has four lines, which all are currently on the 5G Start Unlimited Plan. ******************** is enrolled in APO.
Each line has a $35 access, which equals $140. ************************* August invoice was $168.83, which is around $4
more than what he was paying on the previous plan. The previous plan was The New Verizon 12GB $80. The plan
was changed to the 5G Start Unlimited on June 14, 2022.

The **************** offered to move ******************** back to his old plan, and we advised him that we would submit
feedback for the misinformation that he was given. ******************** advised us not to make any changes. ******************** is
not satisfied with the resolution.
Should you have any questions regarding this correspondence, I can be reached at ************ Extension
2143723. My office hours are 10:00 AM - 7:00 PM ET, Monday - Friday. Thank you.

Sincerely,

***
Executive Relations Analyst
Initial Complaint
Date:08/12/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Upon setting up my account with a Verizon agent online on June 4, 2022 was promised several promotions after receiving my second bill I noticed that none of those promotions were applied. It then took several weeks for them to finally all of a sudden find these promotions that I was initially promised then on August 5 after an hour and a half phone call with an agent a Watch line I had was canceled which then in return lead to a $320 charge for this watch. I never agreed to or wanted to have this lien canceled and now they are saying that I am not able to return the watch and I have to pay the $320 the promotion that was promised for the watch was zero dollars a month with a $10 a month line payment which I agree to. The agent on August 5 again canceled this line which is now charging me for the price of the watch and again they are not trying to have me return it and are saying I am responsible for the payment. I have been lied to left and right since I have switched providers and I am mind blown with their company and their lack of service. They are robbing people left and right
Business Response
Date: 08/25/2022
August 25, 2022

Better Business Bureau of **********
1262 ****************************. Building A, Suite 202
********, ** 08690

RE: Complainant: *********************************
Complaint Number: 17709871

Dear Ms. ************************** you for contacting Verizon Wireless (VZW). This letter is in response to the above referenced complaint for ********************************** Please accept this letter as confirmation of VZW's response.

The **************** apologized for any inconvenience this experience has caused him. Based on review of the account, our **************** Team credited the full device cost of $320.60 the watch on August 9, 2022, and on August 15, 2022, applied additional one-time adjustment in the amount of $85. Thus, a total adjustment of $405.60 has been applied for this line of service. The watch line on mobile number ************ was disconnected on August 7, 2022.

Our office was advised the watch issue was resolved, but there were other remaining issues. We requested additional information to address and resolve those concerns; however, we never received any response.

Should you have any questions regarding this correspondence, I can be reached at ************. My office hours are 9:00 AM - 6:00 PM ET, Monday - Friday. Thank you.

Sincerely,
Executive Relations Analyst

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Complaints

Find a Location

Verizon Wireless

Verizon Wireless

Verizon Wireless

Verizon Wireless

Verizon Wireless

Customer Complaints Summary

If you've experienced an issue

Sort by

Complaint status

Complaint type

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Verizon Wireless is NOT a BBB Accredited Business.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Verizon Wireless is NOT a BBB Accredited Business.