We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Credit Union

Affinity Federal Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Reviews

This profile includes reviews for Affinity Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Affinity Federal Credit Union has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 22 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Edward R.

      Date: 08/19/2022

      I refinanced my car loan with Affinity several months ago. This place should be shut down. It is impossible to get ahold of anyone in member services. Each time I have had to call (which has been almost weekly with the issues Ive been having) its at least a 30 minute wait to speak to someone. I am getting calls 2-4 times a week about a delinquent amount that doesnt exist. Nobody can tell me how and where there is a delinquent amount on my account, as I have made every payment on-time and often for more than the amount due. Ive been charged a late fee, told it would be reversed, then charged another late fee for the first late fee. Save yourself the hassle and take your business elsewhere. This place is a joke, and I will be refinancing with another lender as soon as I possibly can.

    • David A

      Date: 08/12/2022

      I have been trying to resolve a vehicle issue with Affinity that they have a lien on since March 2022. I have called them 8 times and on hold for over an hour each call and they countiue to tell me they will have a supervisor call me back when I finally get through to someone. Now August 2022 and still no call backs and once again just got off the phone with one of their very rude associates who said they would have a manager call me back. Guess the only way to handle this is going to be with a lawyer and court proceedings. They expect you to buy your loans but they refuse to pay out when they owe. Disgraceful

    Affinity Federal Credit Union is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.