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Business Profile

Health and Wellness

Runnells Center for Rehabilitation & Healthcare

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/31/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My father has been in Runnells for several weeks with various issues from not being bathed properly, not given his medication, not being fed properly, On top of this my father's bed broke the first night reinjuring his neck that he just had surgery on.I've called multiple times and have been told on various days there is no supervisor or no one in charge. I was told for days that there was no administrator since same was on vacation and then last week I was told by the assistant administrator that that isn't true but same hasn't been calling me back either.

Runnells Center for Rehabilitation & Healthcare is NOT a BBB Accredited Business.

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