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Lightspeed, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Lightspeed, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 374 total complaints in the last 3 years.
    • 69 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/21/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      File a complaint against Lifepoint. I have been a member of the site for more than a year and several months. Recently, I encountered several problems with the site, but it was working well. The last problem related to redeeming my points. I tried to redeem my points via PayPal. They asked me to enter my account details, which must be identical to my email, name, and address. My residence, in addition to the account being linked to a bank card, and this is what I actually did. I entered the account and shared all the required information. After that, when I tried to redeem my points, a message appeared stating that an error had occurred and that I had to contact the support team. I had already done that, and the response was that my membership no longer met the sites requirements, so I canceled it. My membership, however, this seems wrong. I can still log in and participate in surveys. This means that my membership is active, but I cannot redeem my points by any means. I hope to get an explanation for this.

      Business Response

      Date: 03/28/2024

      Hello ***.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

      Customer Answer

      Date: 03/29/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *********************

    • Initial Complaint

      Date:03/14/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been a member for a couple of months.As I tried to redeem the points earned taking surveys for this company I was prevented from collecting them through PayPal.After a week of allowing me to take further surveys I was told my account was cancelled for some unexplained infraction.It would appear this is a pattern with this company. All I want is the points/ money I rightfully earned returned through my PayPal. I enjoy taking surveys and commit to doing a thorough job with all my answers. Its frustrating as I feel discounted and used.Not even being provided with an explanation what I allegedly did wrong.Please help make this right for me.Respectfully,***********************.

      Business Response

      Date: 03/15/2024

      Hello *****.

       

      My name is *********.  I am a Manager with LifePoints and will be happy to take a close look into your concerns.

      Could you please provide me with the email address that you have registered with our LifePoints Community?  I wasn't able to find the email that you used when filing this BBB complaint in our system. 

       

      Once I receive this information from you, I will be happy to take a look and do what I can to help get this resolved.

      Customer Answer

      Date: 03/16/2024


      Complaint: 21433869



      Here is my registered and verified email with LifePoints .

      **********************



      Regards,

      ***********************

      Business Response

      Date: 03/19/2024

      Hello *****.

      Unfortunately, as mentioned previously, we are unable to reactivate your account due to your membership not meeting our quality standards. 

      Again, I understand that this is not the favorable outcome you were hoping for, and it is not one we take lightly, but it is necessary in order to continue providing the quality results our clients expect.

      Customer Answer

      Date: 03/22/2024


      Complaint: 21433869

      I am rejecting this response because:
      At least have the decency to supply the exact infractions Im being charged with.

      After reviewing the copious amount of complaints exactly as mine it makes one question if this is a pattern your company engages in to prevent from paying out rewards that where legitimately earned.

      I will continue to pro actively expose your companys unethical practices on every social media site that you have a presence on.

      i feel discounted and used. People matter,Optics matter and EVERYONE deserves a second chance as no one is perfect. Without us the hard working underpaid survey takers you would not have a profitable business.Its clear to see why you are not BBB accredited.

       



      Regards,

      ***********************

    • Initial Complaint

      Date:03/13/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Account was closed and never got paid for years of work.

      Business Response

      Date: 03/15/2024

      Hello ****.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have determined that your account can be reactivated and I have already done so.  Please feel free to login to your account at your convenience.

      I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.

      Customer Answer

      Date: 03/15/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *************************

    • Initial Complaint

      Date:03/13/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      member of Lifepoints many years...disallowed my last request for Paypay funds...their website is prohibiting me to redeem pts for Paypay funds.

      Business Response

      Date: 03/15/2024

      Hello ****.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients. 

      Customer Answer

      Date: 03/15/2024


      Complaint: 21428070

      I am rejecting this response because: there are Lifepoints now rewarded yet....you may inactivate my account after payment...



      Regards,

      *******************************

      Business Response

      Date: 03/19/2024

      Hello ****.

      Unfortunately, as mentioned previously, we are unable to reactivate your account due to your membership not meeting our quality standards. 

      Again, I understand that this is not the favorable outcome you were hoping for, and it is not one we take lightly, but it is necessary in order to continue providing the quality results our clients expect.

    • Initial Complaint

      Date:02/21/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lifepoint recently canceled my membership completely and without any real reason. I have been a member there for several months and I was really enjoying the surveys and competitions in addition to the rewards that I recently received. I just logged in as usual and as soon as the survey started I logged out and the membership cancellation message appeared immediately and I was no longer able to log in. Recovering my points because I completely lost access to my account. I ask them to reconsider this. I only started the survey until I did not answer two questions, and despite everything, I will continue to love that community, regardless of the result.

      Business Response

      Date: 02/29/2024

      Hello *****.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients. 

      Customer Answer

      Date: 03/01/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***************************

    • Initial Complaint

      Date:02/19/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a notification from Lifepoints that my account has been cancelled and Lifepoints sent me a preprinted form with reasons that accounts can be cancelled. I have no idea the true reason I was cancelled. I do not believe that you can keep money that I earned legitimately because you are cancelling me for an unknown reason. You owe me 4.77$ , 3.77$ that is remaining on the account I had with ********************** and 1.00$ for the Telco survey I took this morning.You can't take money from people that earned just because you cancel their accounts arbitrarily. I have no idea why I was really cancelled. I was shocked to see how badly Lifepoints was revived by the BBB.

      Business Response

      Date: 02/29/2024

      Hello ****.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients. 

      Customer Answer

      Date: 02/29/2024


      Complaint: 21313037

      I am rejecting this response because:
      They are not telling the truth or AI wrote this. I do not want to be a part of their platform but I am tired of survey companies such as this one keeping the money they owe people. This company can not keep the money they owe me. They do to hundreds of people and I have had enough. It is illegal. Life points owes me 5$ that I earned on their platform and I will encourage others not to accept this kind of treatment any more.

      There are platforms that I have been on for over 6 years and they are legit. You can't keep people's money.


      Regards,



      ****************

      Business Response

      Date: 03/06/2024

      Hello ****.

      Unfortunately, as mentioned previously, we are unable to reactivate your account due to your membership not meeting our quality standards.

      Again, I understand that this is not the favorable outcome you were hoping for, and it is not one we take lightly, but it is necessary in order to continue providing the quality results our clients expect.

    • Initial Complaint

      Date:02/17/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company asks you to complete surveys. After I created an account and decided to start collecting points, I was surprised that my membership was cancelled. I didn't understand the reason. I was excited to join the ********************* but your decision caused me a shock. I hope this decision will be reconsidered. Thank you

      Business Response

      Date: 02/23/2024

      Hello ***.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients. 

    • Initial Complaint

      Date:02/17/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It was a wonderful thing to join the ******************* , I was working and enjoying collecting points, and when you asked me to link my account to PayPal, I was working on that, but you canceled my membership before the link was completed. I hope you will look fairly and reinstate my membership , Thank you.

      Business Response

      Date: 02/23/2024

      Hello *********.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients. 

    • Initial Complaint

      Date:02/10/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a member of Lifepoint since 9/2023. I participated in several surveys and received rewards. At the end of the year, there was an end-of-year holiday, so I was not able to log in for more than a month. After that, when I tried to log back into my account, I was unable to do so, and a message appeared canceling my membership. I was really surprised. Since then, I have not been able to move forward and I do not know what happened. I would like to request that my membership be reactivated

      Business Response

      Date: 02/23/2024

      Hello *****.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients. 

      Customer Answer

      Date: 02/23/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *************************

    • Initial Complaint

      Date:02/10/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      You would like to file a complaint directly against Lifepoint. They have unjustly suspended my membership without me committing anything wrong or violating any of their laws. I would like to recover my membership that was canceled.

      Business Response

      Date: 02/23/2024

      Hello *******.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients. 

      Customer Answer

      Date: 02/23/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *************************

    Lightspeed, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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