Complaints

This profile includes complaints for Lightspeed, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Lightspeed, LLC has 8 locations, listed below.

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• 

  Lightspeed, LLC

  685 Us-206 Suite 204 Bridgewater, NJ 08807

• 

  Lightspeed, LLC

  685 rt 206 Bridgewater, NJ 08807

• 

  Lightspeed

  574 Ellice Avenue Winnipeg, MB R3B 1Z8

• 

  Lightspeed, LLC

  387 Admiral St. ste 773 Imperial, MO 63051

• 

  Global Test Market

  3050 Plaza Bonita #7000 National City, CA 91950

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like many people who filed complaints against Lifepoint, I think I will be one of them. My experience was good at the beginning and for several months, but what happened after that was that my membership was inexplicably suspended. I did not know the reason until now. Certainly there could be many of them, but I was providing my answers clearly. Genuinely and without haste, I hope that my account will be fully reviewed and the action taken by them will be confirmed

  Business Response

  Date: 02/23/2024

  Hello ******.
  
  My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  
  
  I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients. 

  Customer Answer

  Date: 02/23/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:02/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few months ago I joined the ******************* as a new member and I really liked it. Lots of surveys and lots of gift options that I already got anyway. Recently my membership was suspended and I'm actually very upset. There's no real justification for it. All I've done is share my opinion. In all honesty, I really want the matter to be followed up and my membership back

  Business Response

  Date: 02/23/2024

  Hello ********.
  
  My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  
  
  I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients. 

  Customer Answer

  Date: 02/23/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************************

• Initial Complaint

  Date:02/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a former member of Lifepoint. I joined several months ago. I participated in many surveys and received several rewards. Suddenly, they canceled my membership without any additional comments. I had previously read the sites terms and conditions and was fully committed to them. I do not know why this happened. I think there is something wrong or wrong. An unfair decision. I really hope to get my membership back, and I am ready to do whatever it takes to do so

  Business Response

  Date: 02/23/2024

  ****************.
  
  My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  
  
  I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients. 

  Customer Answer

  Date: 02/23/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:02/06/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I registered 2 days ago..and redeemed.
  Today my membership was canceled.
  That a waste of time.

  Business Response

  Date: 02/20/2024

  Hello Eduardo.
  
  My name is Priscilla.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  
  
  I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

  Customer Answer

  Date: 02/20/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  I didn't do anything wrong 
  
  
  
  Regards,
  
  
  
  ******* *********

• Initial Complaint

  Date:02/05/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a member of LifePoint for several months. The LifePoint team recently canceled my membership unjustifiably and I would like to file a complaint. Credibility in the answers is the first criterion in dealing. I have been truly honest in every answer I have provided. I am not aware of any mistakes I have made and I do not know their reasons. Because they do not disclose it, I would like this unfair decision to be reversed and my account reactivated if possible.

  Business Response

  Date: 02/08/2024

  Hello *************
  
  My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  
  
  I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.  

  Customer Answer

  Date: 02/09/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:02/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I would like to file a complaint against the Lifepoint survey site. I have been a member of the ******************* for about a year. I participate in most of the sites activities on a regular basis, and I have already received several gift cards, but recently, suddenly, I was in the middle of a survey when I was logged out, and then the message to cancel my membership appeared. This made me really sad. I did not do anything wrong. This really should not happen. I hope this complaint reaches them and they reconsider their decision.

  Business Response

  Date: 02/08/2024

  Hello ******.
  
  My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  
  
  I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.  

  Customer Answer

  Date: 02/09/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:02/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I don't know how to say it exactly, but I have to say something against Lifepoint. I've been a member for about a year, and I think my opinion has been trusted for quite some time, and I'm really happy about that. Several times, I've received a lot of rewards even without doing a lot of surveys. I really appreciate that, but so far. I don't know why my membership was recently cancelled. I was and still am a loyal member as long as I receive the incentive from the site. All I did was request a refund of my points as usual, and then my membership was canceled inexplicably. I hope this is justified by the officials there.

  Business Response

  Date: 02/08/2024

  Hello *************
  
  My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  
  
  I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

  Customer Answer

  Date: 02/09/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:02/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please take a look at my account .It has started to work in an unusual way, there are no surveys, I cannot write to support directly, and there are many problems. I hope it will return as before, thank you.

  Business Response

  Date: 02/06/2024

  Hello ***********

   

  My name is *********.  I am a Manager with LifePoints and want to help you with the issues you are experiencing.  

  I have taken a look into your account and do not find anything that would prohibit you from contacting us via your LifePoints *********** or experience any other problems.  Can you please provide me with specific details as to what is happening when you are trying to participate with our LifePoints Community?  Please provide screenshots of everything, that include the **** so that I can see exactly what is going on and discuss with any other teams that *** be able to help.

  Looking forward to hearing back from you.

   

   

• Initial Complaint

  Date:02/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hey, I was working on my account and everything was fine, but suddenly the form of the account changed and it became difficult to work on it. Even questionnaires started showing repeated questions. I hope to find a solution to this problem and reset the account as before. Thank you.

  Business Response

  Date: 02/06/2024

  Hi ***************

   

  My name is *********.  I am a Manager with LifePoints.  Can you please be more specific about what you are experiencing and provide detailed information regarding the issues you are having so I can help further?  If you can provide screenshots that include the **** that will be the best for me in order to see what is going on and to provide you with the best possible customer care.

• Initial Complaint

  Date:02/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Once again, my membership has been cancelled. I hope you will be fair to me and allow me to be part of the ******************** I don't know what my mistakes are. I am trying hard not to make any mistakes.

  Business Response

  Date: 02/08/2024

  Hello ***********
  
  My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  
  
  I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.