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Business Profile

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Lightspeed, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Lightspeed, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lightspeed, LLC has 8 locations, listed below.

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    Customer Complaints Summary

    • 374 total complaints in the last 3 years.
    • 69 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/07/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I am Farid, and I have been a member of Lifepoint since March 25. I participated in several surveys there and won prizes worth a total of $10 in exchange for expressing my opinion on various commercial products and treatments. Several days ago, the site stopped sending me any surveys, and this has continued until now, apparently in a clear manner. Comment for my post. I carefully researched my latest activity and made sure that I had not committed any violation. I was strictly committed to the required rules. I did not know what I was about to do and whether I should ignore the matter or register a complaint. In the end, I think I do not want to lose my account on Lifepoint because it is wonderful, so I would like to submit This is a complaint, and I hope that my activity will be reviewed and truly confirmed whether mistakes have been committed or not, because I really would like to continue as an individual in the ********************

      Business Response

      Date: 05/17/2024

      Hello ****.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have determined that your account can be reactivated and I have already done so.  Please feel free to login to your account at your convenience.

      I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.

      Customer Answer

      Date: 05/17/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      **************

    • Initial Complaint

      Date:05/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********** is a great site for sharing opinions and earning money. This is what my friends said and they suggested that I try it. I actually did so. Registration is very easy and simple, but I did not find any survey recently and for a long time. The unfortunate news is that my membership was unjustifiably suspended and I did not even find the opportunity to complete a single survey. I do not recommend it. According to my experience

      Business Response

      Date: 05/17/2024

      Hello ******.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.  

    • Initial Complaint

      Date:05/07/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My experience was with Lifepoint. I recently registered on the site. There are many wonderful reviews about it. You can also find others. On the contrary, my experience was bad, but unfortunately I could not evaluate it. My account was working properly. I did not participate in surveys, but they were always there. There are also several competitions. I'm on social media or in the community section. After that, on April 7, I no longer receive anything at all. My account is empty. Surveys are not being sent to me. I think my account has been completely ignored or due to some error.

      Business Response

      Date: 05/17/2024

      Hello ********.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have determined that your account can be reactivated and I have already done so.  Please feel free to login to your account at your convenience.

      I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.

    • Initial Complaint

      Date:05/06/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello everyone, my name is I joined Lifepoint a short while ago. After that, I was accepted as a member, and only that. I was not able to do anything after that. It seems as if my membership was suspended and my account became useless, even though I did not earn any points except from my profile questions. I did not complete any survey. I was just keen to complete my file and then start completing the surveys. It is really frustrating to feel that you were expelled without even starting to do anything. Purple. One of the officials is investigating that.

      Business Response

      Date: 05/17/2024

      Hello ******.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients. 

    • Initial Complaint

      Date:05/05/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like to file a complaint against the Lifepoint website. They suspended my membership after I joined the site and even before I started doing any activity there. I did not do anything wrong. It was even working for several days, but suddenly everything disappeared, even before completing the first survey. I expect someone to review this.

      Business Response

      Date: 05/13/2024

      Hello ****.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have determined that your account can be reactivated and I have already done so.  Please feel free to login to your account at your convenience.

      I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.

      Customer Answer

      Date: 05/13/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *****************

    • Initial Complaint

      Date:05/05/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I am a former member of Lifepoint. I joined more than a month ago and participated in several surveys and received several rewards. I redeemed them through my PayPal account after sharing my entire personal account information. I actually received the reward, but then I was surprised that my membership was suspended for unknown reasons and without really warning. It made me feel frustrated. Everything was going great. I can't really find any explanation for it yet

      Business Response

      Date: 05/13/2024

      Hello ***.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have determined that your account can be reactivated and I have already done so.  Please feel free to login to your account at your convenience.

      I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.

      Customer Answer

      Date: 05/13/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *****************

    • Initial Complaint

      Date:05/03/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For the past 2 weeks I have been trying to cashout my lifepoints I have earned taking surveys. I have cashout to my paypal multiple times with no issue. Now even though I have ample points it refuses to cash me out. Tells me to reach out to customer service. I have sent them multiple emails and pictures of the error message with no avail. They just ignore the problem and ignore me. I even tried relinking my paypal account with no luck. Whatever it is it's something they have done. My time and effort went into earning those points and I deserve to be compensated. As per their rules there is no reason not to be compensated other than they are trying to s**** me over on it. Could you please help with this matter?

      Business Response

      Date: 05/06/2024

      Hello ******.

      Please understand, we absolutely have not ignored your concerns.  We have responded to every ticket that you have submitted regarding this issue and as mentioned in your tickets 9349015 and 9341514, we have escalated your issue and will get back to you as quickly as possible. Please keep in mind, submitting multiple tickets regarding the same issue only prolongs our ability to provide you with a response.  In the future, please refrain from submitting multiple tickets regarding the same issue in order to help us get a resolution for you as quickly as we can.  We will respond to you via ticket 9341514 regarding your redemption concern.  

      Customer Answer

      Date: 05/06/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *****************************

    • Initial Complaint

      Date:04/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It has not been long since I joined Lifepoint. It was only April 12 and I recently obtained a good balance of points. I decided to donate these points because it is my first gift, but I was not able to do so. After contacting the support team, it was confirmed that my membership had been suspended without explaining the reason, so that was really disappointing. I think there is a mistake unless I did something to deserve that action. I hope this will be clarified

      Business Response

      Date: 05/03/2024

      Hello ******.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have determined that your account can be reactivated and I have already done so.  Please feel free to login to your account at your convenience.

      I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.

    • Initial Complaint

      Date:04/17/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a member of Lifepoint for several months. It is one of the best paid survey sites, and during that time I was participating in completing surveys, and that really makes me feel responsible. In addition to the rewards that I recently received, when trying to redeem my points, they asked me to share my PayPal account as a security measure, and after that I can spend my points in several ways. I actually did this and shared my account that exactly matched my information on Lifepoint. After that, I was not able to redeem my points. After contacting the support team, they said that my membership was no longer available for several unclear reasons and without clear evidence. This was really very frustrating. I followed all the instructions completely after that. I received a negative result. I hope that an official will investigate this further

      Business Response

      Date: 04/25/2024

      Hello Mercedes.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.  

      Customer Answer

      Date: 04/25/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *******************************

    • Initial Complaint

      Date:04/02/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In Response to Inaccurate Lifepoints Email Reply ******* and KJ5Z55 ZKNRM dated 2 April 2024 at 14:37:?1. Please reactivate my Lifepoints account in response to my below Paragraphs 1 to 5. My Lifepoints account was cancelled on 30 March 2024 with the below excuses (Paragraphs 1 to 5). 2. Please pay **$30 to my PayPal account. I had redeemed 3450 points for **$30 on 26 March 2024 at 14:51. 3. Numerous online Lifepoints reviews reveal that Lifepoints have the practices of cancelling innocent memberships accounts after they redeem rewards with inaccurate violation accusations.4. The above repeated Lifepoints improper practices should not be used as excuses to terminate innocent Lifepoints memberships. 5. Further actions will be taken if improper Lifepoints excuses continue

      Business Response

      Date: 04/16/2024

      Hello *******.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.  

      Customer Answer

      Date: 04/16/2024


      Complaint: 21518761

      I am rejecting this response because:
      I did not engage in any alleged security breaches. Lifepoints Panel have the practices of terminating members account using the above same excuses.


      Regards,

      *******************************

      Business Response

      Date: 04/19/2024

      Hello *******.

      Unfortunately, as mentioned previously, we are unable to reactivate your account due to your membership not meeting our quality standards. 

      Again, I understand that this is not the favorable outcome you were hoping for, and it is not one we take lightly, but it is necessary in order to continue providing the quality results our clients expect.

    Lightspeed, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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