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Business Profile

Self Laundry Service

Raes Laundromat

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Self Laundry Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used Raes wash and fold service multiple times in April and May paid roughly $55 dollars over due to travel and my childrens schedule. I have had multiple missing items (mens pants and childrens sweatshirts and jeans). I also received someone elses clothing which I returned. Each time I stopped by or called no one has been able to assist. The staff advised me ************* was the owner but also owns Manhattan Bagel Nextdoor. I visited and called ***************. They also were unable to assist. ************** has not returned any emails or calls at this point. I am missing at least $300 worth of clothing and have been unable to get resolution.

    Business Response

    Date: 06/06/2024

    This was simply a miss communication with the customer.  They sent an email but it went to my spam box.  As soon as I found out what happened we located the clothing that was missing and got it returned to them. We have spoken since and they are ok with the outcome.   They will continue coming to my business. Thanks!

Raes Laundromat is NOT a BBB Accredited Business.

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