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Business Profile

Treatment Centers

The Recovery Village Cherry Hill at Cooper Drug and Alcohol Rehab

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was admitted to the facility on 3/26/24 and met with Aniecea S. financial counselor, on 3/28/24. I signed a payment plan for the amount of $2,250. I was told this was my "co-pay" and she had spoken to my insurance company and confirmed this was the amount that would be due for my 21 day stay. I met with her again on 4/15/24, the day I was discharged, and was given a printed copy of my payment plan for my records. On 6/25/24 I received a bill dated 6/18/24 for $4,996. I immediately called to find out why there was a discrepancy and spoke to Teldren who informed me the amount I owed was in fact $4,720. I was advised to contact my insurance company to confirm the amount. My insurance company told me that my deductible was $5,000 and that the $4,720 amount was in fact what I would owe for the 21 day in patient stay. I attempted to contact Recovery Village directly to try and speak with the financial advisor who set up my payment plan for the $2,250. I have gotten no responses to my emails or phone calls. The only office that is contacting me is the billing department who says they are separate from the facility. On 7/2/24 I spoke to Altwahn and was given the option of contacting an attorney or paying the full amount. He then offered me the option to pay $3,297 in full by 7/5 or I would need to set up a payment plan for $314 a month in order to pay the full amount of $4,710 (this amount still isn't the same as what I was told on 6/25- $4,720). $3,297 is still $1,047 MORE than the payment plan I agreed upon in March. I want this resolved as I have a signed agreement with the facility for the $2,250 amount and no one is honoring this agreement and I have been unable to speak with the person who set this up for me. It seems she was misinformed and gave me incorrect financial information, but I should not be held accountable for someone else's mistake. I want the contract I signed for $2,250 honored as that is what I agreed upon.

The Recovery Village Cherry Hill at Cooper Drug and Alcohol Rehab is NOT a BBB Accredited Business.

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