Business Profile
Oriental Carpet Dealers
Rugs USAThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.18/5 stars
Average of 82 Customer Reviews
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Review fromMonika G
Date: 03/09/2024
1 starMonika G
Date: 03/09/2024
Received a rug which cost me a pretty *****. The rug would not lay flat and in fact it folded and created dangerously high mounts all over. They were so high that a toddler tripped and fell. We did everything to get it to lay flat but nothing worked. I contacted rugs USA and they gave me a 15 percent discount towards a future purchase. They would not do anything else to resolve the issue.Rugs USA
Date: 03/11/2024
Hi ******, Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.I am so sorry to learn about these issues! I will be emailing you shortly to follow up on your concerns. Thank you for sharing your feedback and we hope we are able to resolve this for you as quickly as possible. Thank you, Rugs USA ****************Review fromPeter Y
Date: 02/26/2024
1 starPeter Y
Date: 02/26/2024
Got this rug delivered and there were small bits of hardened plaster stuck to the surface in various places. Almost like little pebble landmines. One got me in the knees and I was doing the ************************* for 5 minutes. So we had to return it and not only do I have to pay $135 out of pocket but I had to re-package it myself and take it to a ****** Hope you have some extra shower curtains lying around! **************** did not make it easy either, we wait 3 days just to get the shipping label. I told them the rug was defective and they have put in a request to refund me the shipping cost so Ill be updating this review accordingly. Until then, Im down 2 shower curtains and $136 and I have a bruised knee.Rugs USA
Date: 02/27/2024
Hi *****, Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.We are very sorry for this issue. I see that our **************** Team has been in touch via the email address on the order about a resolution. Thank you again for your feedback, and we hope to help you with more of **************** needs in the future! Best, Rugs USA Customer SupportReview fromBernadette G
Date: 01/30/2024
1 starBernadette G
Date: 01/30/2024
I ordered an outdoor rug from Rugs USA on January 21, ****. I got a notice 2 days later saying that my expected delivery of January 23, **** had a delay and I was to check the tracking status for updates.No updates for 9 days, so I called **************** today (January 30, ****) to find out about the delay. I AM told that my rug HAS BEEN LOST IN TRANSIT - however this company has never notified me of this issue.I cancelled my order today - However I was told there is NO CANCELLATION NUMBER for me and a credit to my credit card will take 7 to 10 days.This is one way to take someones money and hold it, with no intention of providing a product. I did get a ticket number for the cancellation, from Chasca.This is not a reputable company for sure.************************Rugs USA
Date: 01/31/2024
Hi **********, Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.I am so sorry to learn about this issue with the shipping delay for your rug and the negative customer service experience! This is not the experience we want for our customers! I have pushed through the refund and you should see it back on your credit card within 24 hours. I will email you privately to follow up on your concerns and the refund details. Thank you again for your feedback, and we hope to help you with more of **************** needs in the future! Best, Rugs USA Customer SupportReview fromMckinsie R
Date: 01/28/2024
1 starMckinsie R
Date: 01/28/2024
BE EXTREMELY CAREFUL ORDERING FROM THIS COMPANY!Ordered two rugs from here on January 11th. Both shipped from different locations ********** and **********. Ca one was suppose to be here on 1/16 and never got delivered due to delays. I contacted rugsusa several times and was told every time I had to wait ***** hours for them to hear from ****** Well after over a week for movement my rug finally made to the nearest ***** facility. I received word it would be delivered that day 1/21 and then about one hour later I received another email from ***** stating my rug would be delivered on 1/26 instead. It said it had been rerouted to *********, **. I immediately contacted rugsusa and they told me once again I had to wait ***** hours to hear back from ****** So I called ***** and spoke to someone who confirmed to me that someone from rugsusa changed the address on my package. I called rugsusa and told them what happened and they basically made me out to be a liar saying I changed the address. Due to shipping rules I couldnt change the address even if I had wanted to and was told by ***** they had done it. I went on instagram and wrote a complaint and was contacted several minutes later and was finally being helped. Whomever I spoke with fixed the situation and I finally received my rugs. My biggest complaint is though that whoever changed the address to my rug changed it to a residential address and stole my rug. I have picture evidence from ***** that it was delivered. Im absolutely disgusted that this has happened and someone from that company stole my rug. I will never order from this company again.Rugs USA
Date: 01/29/2024
Hi ********, Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.I am so sorry that you had a negative experience with this order! I see that one of the rugs from the original order was misdelivered by ***** due to a shipping error. We also filed a claim with them so that they are aware of the error. Thank you for your feedback and we are so sorry that you didn't have a great experience with us. We hope you **************! Best, Rugs USA Customer SupportReview fromCatherine R
Date: 01/13/2024
1 starCatherine R
Date: 01/13/2024
I ordered 3 rugs from Rugs USA. Two rugs and premium pads were delivered by FED EX and thrown on the ground right beside bins labeled DELIVERY. Neighborhood dogs destroyed the rugs. Rugs USA was contacted for replacements and I was told it was not their issue. If the delivery person had taken a minute more to place the rugs in the bins, there would be no issue. This is their issue as they chose who delivered my rugs. Rugs USA does not care if you are satisfied with your purchase after they have your money. I would not recommend purchasing from this company.Rugs USA
Date: 01/16/2024
Hi *********, Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.We are so sorry to hear about these issues! I will email you shortly to follow up on these concerns and resolve the issue for you. Best, Rugs USA ****************Review fromAlexa M
Date: 12/29/2023
1 starAlexa M
Date: 12/29/2023
Got a rug that looked absolutely NOTHING like the image online. Was cut terribly, and smells full of chemicals. Company wont do anything except waive the return fee. When I dont have the space or time to return a huge rug. Maybe if the rug looked like the picture, we wouldnt have this problem. Ridiculous!Rugs USA
Date: 01/03/2024
Hi *****, Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.We are sorry for these issues. This is not the experience we want for our customers. I see that you were able to speak with our **************** Team and we have issued a full refund for the rug.The images we showcase online are the most accurate visuals possible. Please remember that color variances may occur depending on different factors -- the brightness settings of a computer, cellphone, or tablet, for example. This is an unfortunate limitation of color displays that we continue to try to manage.Thank you, Rugs USA ****************Review fromNatalie F
Date: 12/24/2023
2 starsNatalie F
Date: 12/24/2023
I ordered 3 rugs and rug pads from Rugusa. When they arrived (which was very quick) I fell in love with them. The coloring and the texture. The rug pads were a little bit bigger than the rug itself but that wasnt what I was upset about. I needed to wash the rug finally and I was excited to be able to wash a rug! Once it came out of the dryer we put it back on the floor and noticed it shrunk about 1 inch. Which means the rug pad underneath was being shown even more than before. I washed it in cold cycle and an air dry cycle. I love everything about these rugs except the fact that they shrunk. If they are washable I shouldnt have to worry about them shrinking every time I wash them. Ive washed my hallway runner twice now and both times its shrunk. Im very sad about this.Rugs USA
Date: 12/26/2023
Hi *******, Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.We are so sorry to learn about this issue. We recommend that our washable rugs are air dried, and not put in the dryer, since the dryer may damage the rug(s). I will email you directly to follow up on your concerns. Thank you, Rugs USA ****************Review fromMelissa F
Date: 12/11/2023
1 starMelissa F
Date: 12/11/2023
I ordered a rug and it was back ordered for months so I went ahead and bought a different one from Rugs USA. I called/emailed/texted the company now 4 times to cancel the first order and they ended up cancelling the wrong order and told me Id have to track the package until it was returned back and reorder myself. Im still trying to cancel the first order for almost 2 months now and talked to 4 people and its still not cancelled or refunded. I received the second rug I ordered and it was so uncomfortable to walk on so I asked to waive the fee for all the inconvenience. They only offered 30% so it would cost me $35.00 to ship back when the rug was $200. Needless to say, Im going to keep it and sell it online. I would not support this company as their employees do not know what they are doing.Rugs USA
Date: 12/12/2023
Hi *******, Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.I am so sorry to learn about this issue. This is not the experience we want for our customers. I will be reaching out to you via email to follow up on your concerns.Best, Rugs USA ****************Rugs USA
Date: 12/12/2023
Hi *******, Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.I am so sorry to learn about this issue. This is not the experience we want for our customers. I will be reaching out to you via email to follow up on your concerns.Best, Rugs USA ****************Review fromMonica K
Date: 12/09/2023
1 starMonica K
Date: 12/09/2023
These rugs look cheap. I was less than impressed when they arrived. They do not match the pictures at all and then they charge you an arm and a leg to return them! I would not have left a bad review if they allowed me to return my products that I was unhappy with, at no cost. DO NOT BUY THESE! I spent over a thousand dollars and have to pay hundreds to return a product I am unhappy with. So disappointed. Will be ordering from ruggable!Rugs USA
Date: 12/14/2023
Hi ******, Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.We are so sorry to learn that you are not happy with your rugs! I will email you shortly to follow up on your specific concerns. Best, Rugs USA Customer SupportReview fromDonna C
Date: 12/08/2023
1 starDonna C
Date: 12/08/2023
No refunds or exchanges to ******. The rug they sent did not look like picture but now I am stuck with it.Rugs USA
Date: 12/11/2023
Hi *****, Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.We are so sorry that you're not happy with your rug! Unfortunately, we aren't able to accept returns from our ******** customers at this time. I will email you shortly to follow up on your concerns. Best, Rugs USA Customer Support
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