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Business Profile

Auto Repairs

East Coast Supercharging

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/05/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I talked with the manager ***** and told me they could install a flex fuel kit for me. The original price that was agreed on was $3700 and i had to place a $1200 deposit. I placed the deposit and dropped off my car. They had my car for 2 months and out of nowhere they said I had a bad fuel pump ( my car i brought brand new in 2019, its a ***** Camaro). ***** told me the pump was an additional $1200. So I paid it and another month went by. I was calling but ***** kept dodging my phone calls. I finally got a date to pick up my car and the bill went to $5600 and now my car check engine light is on and I keep getting the codes P163A, P0700 and U0073. I took my car to ***** and they couldnt help and I contacted ***** from the shop but hes not replying

    Business Response

    Date: 03/26/2024

    The problem has been resolved and the customer is satisfied.

    Customer Answer

    Date: 04/01/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    *********************

East Coast Supercharging is NOT a BBB Accredited Business.

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