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Business Profile

Pet Boarding

The Barker Lounge

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Boarding.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This past weekend we took our dogs, **** & ***** *********, for an overnight at the Barker Lounge. When we went to pick them up, they brought out 2 dogs, one which was our dog, the other was not. We actually almost had the dog in our car when we realized either something really bad happened to **** or it wasn't our dog. The people on staff repeatedly told us it was ****. The girl who brought them out took pictures and said she would find out what happened. Well, what happened was,, they brought us the wrong dog!
    We had already paid for the stay and were both in such shock we left not asking for a refund or some compensation for the mix up. I was going to let everything go, except not one person from there has called to check on our dog or extend an apology for the mixup. Also, according to the website it is $65/night with a discount on the 2nd dog. I was charged $172.75, with no receipt. I would like a full refund for the upset they caused and to know we will never bring our dogs, nor recommend them to anyone.

    Business Response

    Date: 03/13/2024

    We made an error when **** went home by bringing out the wrong dog. There were 2 dogs in the facility that looked the same, were the same color, weight, and both males. The customer was concerned that **** looked different and were unsure themselves if it was their dog. We recognized the error and brought out a healthy and happy ***** I was out that weekend and when I returned on that Tuesday I called and apologized for the mix up. We provided a boarding service and cared for **** and ***** on their stay. The dogs were happy and healthy when returned to their owners and a refund isn't warranted.

  • Initial Complaint

    Date:02/20/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 9th, 2024, I made a reservation for both of my dogs Harmony & Jumper for day care. Around 10AM I received a call from the daycare stating that they will no longer accept Harmony at the daycare because of her behavior. They tried to work with her in, however, she has not gotten better, so they will not accept her anymore. I understood that, however, I have a remaining 6-day care days that I would like the company to refund me. I bought a package of 20 day dare days on 10/25/23 and have 6 left which will expire on 10/25/24. All I want is my money back as I enrolled my dog somewhere else.

    Business Response

    Date: 03/06/2024

    This complaint was erroneously posted to the wrong business.  Mrs *********** is not a client at this business.

    Business Response

    Date: 03/13/2024

    This customer purchased a 20 pack of daycare on 10/25/2023 for $640.00 and had 6 daycare days remaining. 20 days at $640 equates to $32 a day. I sent a check for $192 which was cashed by her on 02/26/2024. In her complaint she attached pricing from 2024, and referenced only a single day price. Our rates went up 01/01/24.

    Customer Answer

    Date: 03/13/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




    Regards,


    ****** ***********

The Barker Lounge is NOT a BBB Accredited Business.

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