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Business Profile

Fuel Oil

JW Pierson Co

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fuel Oil.

Complaints

This profile includes complaints for JW Pierson Co's headquarters and its corporate-owned locations. To view all corporate locations, see

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JW Pierson Co has 2 locations, listed below.

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    • JW Pierson Co

      89 Dodd St. East Orange, NJ 07017

    • JW Pierson Co

      PO Box 1101 Glen Ridge, NJ 07028-0901

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:11/29/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a call on Wed related to an oil delivery and the message stated that oil couldn't be delivered because no one was home. I called this morning and was told ******** stated that, which is not true as my father passed away in 2016 and the oil has been being delivered and the bills have been paid. I called and left two messages for the corporate person and have not received a call back yet. There will be a code Blue in ************, ** this weekend and I am 65 years old and a 100% service connected Veteran. I want the automatic refill to be done as it has been done as recent as Sept 2024.

      Business Response

      Date: 12/09/2024

      An oil delivery was scheduled for the customer on 11/27/24. The delivery instructions stated "Must call for shutdown" of the burner system. The customer was called upon arrival and did not answer the phone and a message was left that we attempted delivery but no one was there to shut down the unit. We again scheduled the delivery for 12/2/24 and called the customer. No one was home at the time of delivery and we left a message again. The customer called complaining as to why we keep calling her as there is no need to just make the delivery. I called the customer back and received her voice mail. I left a message that the  delivery would be done today 12/2/24 and that I would remove the "Must call for shutdown" from her delivery instructions going forward. I also stated if she needed any other assistance to please call us back. No call was ever received. Customers tank was not low on oil. We always follow the wishes of our customers for delivery. If for any reason customers no longer request a particular action we will gladly follow the new instructions.

    JW Pierson Co is NOT a BBB Accredited Business.

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