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Business Profile

Sunglasses

Revo Sunglasses

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sunglasses.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/21/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 26, 2021 I received a pair of sunglasses that I paid $176.16 on the Revo website. The glasses came with a 2 year warranty. The glasses recently began to become loose at the bridge that holds the lenses together so I emailed customer service with my problem and the responded by sending me a link to the warranty/ repair department and give them a description of my problem with a picture of the glasses which I did. I received an email this morning that reads as follows:

    Thank you for reaching out to Revo Customer Care.

    We sincerely apologize. Currently our repair and lens replacement services are not available. Unfortunately, we are unable to make any repairs or send out any replacement parts. We do hope to resume this service in the future, but at this time, that date has yet to be determined.

    As a courtesy, we would like to offer you a 30% discount code to replace your damaged item with a brand-new pair.
    Please use code: ************ 
    This code is valid for ONE pair of sunglasses on ONE occasion. It may only be used on our website, * ******** 
    Please let us know if you need additional assistance by responding to this email. For easier follow up, please add your response above or below this email without deleting earlier correspondence. You can also browse other useful information here: ***************************  
    Thank you,


    repairs?
    image208813.png
    Email: **************** New York | London
    image840210.png

    Basically they are telling me that the warranty is worthless and offered me a discount to spend more money with them for glasses with a worthless warranty.

    Customer Answer

    Date: 08/22/2023

    Just spoke with someone at Revo and they are sending me a new pair of glasses. Thank you for your assistance.

  • Initial Complaint

    Date:11/23/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a expensive pair of revo shades. I know to be very careful since I have bought over 4 pairs because I need the lenses. Anyways the cheap frames take a lot of stress from being a rimless design and because of this the hinge s**** fell out for no reason while driving. This is a issue that's covered under warranty but revo is making things difficult

Revo Sunglasses is NOT a BBB Accredited Business.

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