Complaints

This profile includes complaints for ServicePlus Home Warranty's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

ServicePlus Home Warranty has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  ServicePlus Home Warranty

  518 Old Post Rd Ste 7 PMB 315 Edison, NJ 08817-4683

• 

  ServicePlus Home Warranty - Sphwvt, Inc.

  768 Putney Rd Unit 1 Brattleboro, VT 05301

• 

  ServicePlus Home Warranty

  5050 Quorum Drive Suite 700 Dallas, TX 75254

• 

  ServicePlus Home Warranty

  11260 Chester Rd, 7th Floor Cincinnati, OH 45246

• 

  ServicePlus Home Warranty

  1 Mifflin Pl Ste 400 Cambridge, MA 02138

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WE CALLED IN A SERVICE CALL 01/14/2024 AND WAS TOLD THEY WOULD SEND A SERVICE TECH OUT FOR ASSEMENT OF OUR FURNANCE, HOWEVER WE HAVE NOT RECIVED SERVICE YET WE PAID OUR PREMUIMS AND $100.00 DEDUCTIBLE THEY HAVE GIVEN US THE RUN AROUND CSR STATED THAT THIER CONTRACTOR SUBMITTED A ESTIMATE INVOICE AND NOW THE COMPANY HAVE A HIGHER ESTIMATE WE ARE RETIREE WE HAVE CALLED ATLEAST 6 TIMES ABOUT GETTING SOMEONE OUT TO REPAIR OUR FURNANCE THEY REFUSE TO MOVE FORWARD UNTILL CONTRACTOR DEFINE THE INCREASE ON INVOICE, CSR STATED THEY TRIED TO CALL CONTRACTORS BUT NO ONE ANSWERS NO COMMUNICATION 02/01/2024 ESCLATED THE CALL TO SPEAK WITH MANAGER ******** AND SHE STATED THEY HAVE 48 HOURS TO RESPOND AND TO CALL BACK 02/05/2024 CALL BACK SAME THING MANGER STATED WE JUST HAVE TO WAIT ON CONTRACTOR INSTEAD OF SENDING A DIFFERNT CONTRACTOR OUT FOR SERVICE SHE SAID THEY COULD NOT DO THAT IT WAS NOT IN THEIR PROTCOL TO MAKE THAT DECISION I FELT THAT THE COMPANY WAS HOLDING US HOSTAGE THIS IS A CONTRACT NEIOGATEING ISSUE ABOUTH THEIR CONTRACT... WE HAVE DONE OUR PART.. PLEASE ADVISE.

  Business Response

  Date: 02/14/2024

  Complaint ***********
  Thank you for bringing the referenced complaint to our attention. We value every customer's feedback and strive to address concerns in a fair and timely manner.
  Upon investigation, it was found that the consumer initiated a heating claim on 1/14/2024 without specifying the issue. Upon contacting the consumer on 1/16/2024, it was reported that the blower fan motor was not functioning. A participating vendor was promptly assigned to the claim on the same day. Subsequently, on 1/19/2024, the consumer informed us that the vendor had visited the home, and we promptly followed up with the vendor to obtain the diagnosis.
  Unfortunately, there were delays in locating the correct part for the consumer's unit, leading to the claim approval on 2/6/2024. Despite our efforts, we are currently awaiting either a diagnosis or a paid receipt from the consumer for the repairs. The consumer has been advised to send a copy of the paid receipt to ************************************.
  We sincerely apologize for any inconvenience caused by these delays. Please note that vendor availability and part procurement are factors beyond our control.
  Rest assured, all claims are handled in accordance with the terms outlined in the Service Agreement, which includes both inclusions and exclusions. Our commitment remains unwavering in providing a positive customer experience and ensuring fairness to all parties involved.
  We are dedicated to upholding our founding ideals of providing industry-leading home warranty products and exceptional services to our valued customers. For any further inquiries or assistance, please feel free to contact us at **************.

• Initial Complaint

  Date:02/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DISABLED NAVY VETERAN COMPLAINT I filed a claim almost a month ago and this company closed my claim without resolving my problem with my refrigerator. They claimed that the repair company had come to my home and had done a diagnostic. No one came to my home. We had to fight tooth and nail to get the case reopened and when it finally was they refused to pay for the repairs and stated they would only pay ****** for the refrigerator. It has now been three weeks since they supposedly issued payment . We however, have not received anything - Ive made numerous calls to complain and all these people do is hang up on me.

  Business Response

  Date: 02/14/2024

  Complaint ***********
  Thank you for reaching out to us regarding the referenced complaint. We take all customer feedback seriously and strive to address any concerns promptly and fairly.
  We have thoroughly investigated the matter and found that the claim in question was indeed authorized on 1/17/2024, and a check for the claim was processed and mailed on 1/29/2024. Our records indicate that the check was cashed on 2/6/2024, confirming receipt. 
  It's important to note that all claims are handled in accordance with the terms outlined in the Service Agreement, which includes both inclusions and exclusions. We are dedicated to providing a positive customer experience and ensuring that we fulfill our commitments to all stakeholders, including customers, contractors, employees, and our company.
  We remain steadfast in our commitment to providing industry-leading home warranty products and exceptional services to our valued customers. We request that this complaint be closed as answered. Should you have any further inquiries or require assistance, please do not hesitate to contact us at **************.

• Initial Complaint

  Date:02/01/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are a military family serving our country for over 30 years now and still serving. We purchased a six year home warrantee with Service Plus for $2250.00 in Feb 2022. I explained to the sales man , that we had a very bad experience with a former company and he assured they do not do business like that. We have filed two claim ( May 2022 )which have been denied or taking so long to complete. I called today to follow up on a claim that has been open since July 23 and was told I would have to open another claim and pay the service fee again. OMG. Seems they do business like that. If they are not going to do as they say I want a full refund.

  Business Response

  Date: 02/12/2024

  Complaint ID: ********
  Thank you for reaching out regarding the recent complaint. We strive to handle every complaint with care, understanding that there are always multiple perspectives involved.
  The consumer filed a claim for a ceiling fan issue on 3/23/2023, reporting that the fan light wouldn't work when the fan was on. Due to limited vendor availability, we suggested reimbursement to avoid delays and explained the process. A vendor was assigned on 4/3/2023 with a preset repair limit, but neither the vendor nor the consumer followed up, leading to the claim closing automatically.
  The consumer contacted us again on 7/19/2023, stating the fan had turned off and wouldn't come back on. They mentioned the repair wasn't completed in April, which was we were not aware of. To assist, we offered $200.00, which the consumer accepted on 2/8/2024. The check is pending printing with the next batch within the next 7-10 business days. 
  We ensure all claims are handled according to the Service Agreement, which includes both inclusions and exclusions. Our priority is providing positive experiences for all parties involved.
  We're committed to upholding our values and providing industry-leading products and services to our customers. If you have any further questions, please don't hesitate to contact us at ###-###-####.

  Business Response

  Date: 02/12/2024

  Complaint ID: ********
  Thank you for reaching back out to us with additional concerns. We
  apologize for the confusion, but the claim dates submitted are what is showing in
  our system. The consumer is correct, a check for $200.00 is being processed for
  the ceiling fan and $300.00 for the air conditioner claim. A free service
  charge fee was also added to the consumers account to be used on a future
  claim. A check for both claims was submitted for processing on 2/8/2024 and
  will print and be mailed within 7-10 days.
  We genuinely apologize for the negative experience the
  consumer experienced. For further assistance, please reach out to us
  ###-###-####.

  Customer Answer

  Date: 02/12/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  ***** ******

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid up front for a home warranty plan. In February 2023, my hot water heater stopped working. The warranty company sent one of their contracted people out to review the problem. Said person charged $125 just to come out. Said the heater had sediment inside, despite never draining the hot water heater. We paid around $900 after fighting with the company to replace the hot water heater. This month, January ****, hot water heater stopped working again. Tripped the electrical circuit so we had an emergency electrician come out and review the box. There was nothing wrong with the box, it actually did its job. The problem was the hot water heater, installed by the warranty company's contracted contractor, installed the hot water heater incorrectly. All the wiring inside of the heater was burnt and the components melted. I made a claim with the warranty company on Friday night. They initially scheduled a contractor to come out and look again, but he deemed it an emergency and couldn't get to it until Monday so he sent it back to the warranty company in hopes they would get someone out sooner. Nothing happened. On Monday, I contacted the warranty company to see the status to which they replied "we have 24 to 48 hours." Except, I've been without hot water since Friday, which means it had already been 4 days at this point. Due to this complete debacle and sham of service they claim to provide, I asked to cancel the remainder of the contract and get a refund. To which they first replied "we cannot cancel your contract." Upon review of the actual contract, that could not be further from the truth; so, on top of their subpar service and negligent installation of a hot water heater which could have caused substantial damage to my house (that they did not deem to be an emergency or priority), they blatantly tried to deceive their consumer by stating they could not cancel the contract (or provide a refund) when there is a cancellation provision right in the contract.

  Business Response

  Date: 02/06/2024

  Complaint ***********
  Thank you for contacting us regarding the complaints mentioned. We take customer feedback seriously and strive to handle claims fairly in accordance with our service agreements.
  Regarding the first claim for the hot water heater on 2/7/2023, it's clear that the issue fell under the non-covered conditions outlined in the policy due to rust and sediment build-up. While we had no financial obligation to cover this claim, we offered $400.00 as goodwill toward the replacement of the unit to ensure customer satisfaction.
  Regarding the second claim for the water heater on 1/26/2024, it seems there were challenges in scheduling an appointment with a participating vendor. The consumer conveyed they were advised by their own vendor that the unit was not properly installed but we have yet to receive a diagnosis. Regarding the consumer's feedback about being advised that the unit was not properly installed, we take such comments seriously and are committed to resolving any issues promptly. However, as of now, we have yet to receive a diagnosis from the consumer's chosen vendor.
  We understand the importance of timely resolution and are actively working to obtain the necessary information to assess the situation accurately.
  We are committed to upholding our company's ideals and providing exceptional service. If the consumer wishes to cancel the policy in accordance with the Terms & Conditions, they are encouraged to contact us at **************.

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a warranty (pol#*********) from this company and when I tried to put in a claim ********) on 1/10/24 because my hot water heater isn't getting the water hot. on 1/12/24 they sent out a technician from Integrity reconstruction and roofing to inspect the hot water heater and on 1/15/24 we received a denial email from Service Plus stating leaky tanks...or any holding tanks were not covered under my policy. I reached back out on 1/29/24 to service plus letting them know that I wasn't putting in a claim for a leaky tank...because it wasn't leaking, I was putting in a claim because my water wasn't getting hot. After being put on hold and transferred around for 45 minutes, I got to a supervisor (David) that told me "if I wanted hot water, I should go to Home Depot and buy a new hot water heater" I'm not sure this was the answer I was looking since, I don't believe I need a new hot water heater...I just need one that heats the water. He refused to do anything other to tell me that leaks aren't covered and refused to answer if my heating elements were covered...and then hung up on me.

  Business Response

  Date: 02/07/2024

  Complaint ID: ********
  Thank you for reaching out regarding the complaint referenced above. We appreciate your commitment to addressing customer concerns and providing a fair resolution.
  It's understood that in situations like these, there are often differing perspectives and interpretations of the issue at hand. We acknowledge that all claims are subject to the terms outlined in the Service Agreement, which includes both inclusions and exclusions.
  Regarding the specific claim for the hot water heater on 1/10/2024, where the vendor reported a leaking tank deemed as a non-covered condition, we sympathize with the inconvenience this may have caused the consumer. We strive to ensure that all claims are handled promptly and in accordance with the terms of the agreement.
  A goodwill offer of $162.00 was extended to the consumer and accepted on 2/2/2024. We hope this gesture has helped to mitigate any dissatisfaction experienced by the consumer.
  As a company, we remain dedicated to providing industry-leading home warranty products and exceptional service to all of our customers, contractors, and employees. We value feedback from our customers and continuously strive to improve our processes to better serve their needs.
  Should you have any further inquiries or require additional information, please don't hesitate to contact us at ###-###-####.

  Customer Answer

  Date: 02/07/2024

  
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The company (service plus) that I complained about has reached out to me and made the situation right. 
  
  
  
  Regards,
  
  
  **** ********

• Initial Complaint

  Date:01/27/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Constant unsolicited emails in violation of the CAN-SPAM act. If they claim they are not the ones sending them and that they are using a third party market company, then they need to identify who it is.

  Business Response

  Date: 01/29/2024

  COMPLAINT ID: ********
  Thank you for getting in touch regarding the mentioned
  complaint. Each complaint is treated with the utmost respect, and your feedback
  is instrumental in our continuous efforts to enhance our services for our
  valued customers. We acknowledge that there are often multiple perspectives to
  every situation, and we are committed to finding a fair resolution that
  satisfies all parties involved.
  In response to the complaint, we have promptly engaged our
  marketing team to search for and remove any information related to this
  consumer from our system. We understand the importance of privacy and apologize
  for any inconvenience this situation may have caused.
  Our unwavering commitment is to uphold the founding ideals
  of providing industry-leading home warranty products and exceptional services
  to the customers we have the privilege to serve. We kindly request that this
  complaint be marked as answered. If you have any further questions or concerns,
  please feel free to contact us at 1-…..

  Customer Answer

  Date: 01/29/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is weak. They were caught violating the CAN-SPAM act, possibly using a third party marketing business. Rather than stopping this practice, or expose the business they are using, they will only stop sending emails to just me and continue to send these emails to other victims.

  
  
  
  Regards,
  
  
  
  ******* *****

• Initial Complaint

  Date:01/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we signed up last May with service plus home warranty for our house and recently had an issue with our electric furnace not heating well in cold days. we contacted HSP and filed a claim with HSP.a few days later after contacting them again the finally sent a service person to our house to troubleshoot the issue. He arrived a week ago on Tuesday to look at the furnace. he stumbled around and took the covers off and made a few checks of the heating elements and said he felt that something was wrong with the element board and would get authorization to order the board and come back and replace it. we tried to contact him on numerous occasions he said he would call us back and never did.I called SPHW yesterday and they said they would contact him, and he said he forgot to submit. the paperwork. we called again today and were told that he forgot again and was going to do it now. we called back to SP and were told the paperwork was just now being reviewed. I asked that someone else finish the call and was told that was not their policy and that I was stuck with ***********************. I feel that since I only had 1 call in almost a year and it has been handled so poorly, I would like a refund of my contract.

  Business Response

  Date: 01/31/2024

  Complaint ***********
  Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you may have experienced with your recent heating system claim. We understand the importance of a properly functioning heating system, especially during the colder months, and we regret any disruption this may have caused.
  We appreciate your patience as we investigated the matter. It appears that there was a delay in the resolution process due to the diagnostic procedures and part availability. While we strive to provide efficient service, unforeseen circumstances can sometimes impact the timeline of repairs.
  Our commitment to customer satisfaction remains our top priority. We value your feedback and assure you that we are continuously working to improve our processes to ensure a smoother experience for our customers. If you have any further concerns or if you wish to discuss this matter in more detail, please do not hesitate to contact us at ***************** Phone Number] or ***************** Email Address].
  Additionally, if you choose to cancel your policy as per the Terms & Conditions, please contact us at **************, and we will assist you with the necessary steps.
  Thank you for your understanding, and we look forward to the opportunity to serve you better in the future.
  
  

• Initial Complaint

  Date:01/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We want to cancel services based on unethical business practices on behalf of this business. We were harassed into buying a product we didnt want based on lies they told us when resigning up. When we called to cancel the senior regional manager ************************* was a bully and used tactics Ive never dreamed imaginable. I formally asked multiple times to cancel the policy based on the mutual agreement clause, but he refused everytime.

  Business Response

  Date: 01/25/2024

  Complaint ID:     21171602
  Thank you for addressing the referenced complaint. We approach each concern with the utmost respect, utilizing feedback to enhance our services for valued customers. Recognizing the importance of fair resolutions, we acknowledge the dual perspectives in every situation.
  The consumer, a valued policyholder since 2018, has benefited from multiple covered claims over the years. We regret to learn that the consumer is currently dissatisfied with our services.
  All claims have been appropriately serviced in accordance with the Service Agreement, which outlines both inclusions and exclusions. Our commitment is to provide a positive customer experience and do what is right for all our customers, contractors, employees, and our company.
  We maintain an unwavering dedication to upholding our founding ideals, offering industry-leading home warranty products, and delivering exceptional services to our privileged customers. If the consumer wishes to cancel the policy as per the Terms & Conditions, we encourage them to contact us at ************** for further assistance.

  Customer Answer

  Date: 01/25/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and called them as requested. They cancelled the plan. They did charge a $400 premium to cancel though :/
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:01/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for this home warranty plan ($48 per month) in October 2023. Filed a claim about a leaking garbage disposal on Nov. 24, 2023. The company says they will have a technician contact me within ***** hours. Weeks went by with no technician contacting me. The company then offered me a "reimbursement option" which requires me to find a technician, pay him/her to do the repair, and then submit invoices to get $200 back from the company. I declined because I don't have the time to spend finding someone for such a small job -- that's why I hired a Warranty Company. After more than 6 weeks, I signed up for another home warranty plan with a different company, and the garbage disposal was taken care of within two weeks. I WANT TO CANCEL my ServicePlus plan, but am told I cannot because it's a one-year term plan. HOWEVER, when I signed up, I was told it was a month-to-month plan and I could cancel after each month. I read the contract and see that I can request to cancel, but after two phone calls, my request has been declined. So far I have paid for 2 months of coverage -- and received NO SERVICE. Please help me end the contract. Thank you.

  Business Response

  Date: 01/25/2024

  Complaint ***********
  Thank you for addressing the referenced complaint. We approach each concern with utmost respect, using feedback to enhance our services for valued customers. Recognizing the importance of fair resolutions, we acknowledge the dual perspectives in every situation.
  The consumer initiated a claim for a leaking garbage disposal on 11/24/2023. Due to limited vendor availability and the need for prompt service, we offered reimbursement instead of delaying the resolution. Despite this effort, the consumer was unsatisfied and opted to cancel the policy per the Terms & Conditions. To assist, we waived the $50.00 administrative fee.
  It's important to note that all claims have been appropriately handled in line with the Service Agreement, which outlines both inclusions and exclusions. Our commitment lies in ensuring a positive customer experience, doing what's right for customers, contractors, employees, and our company.
  We remain dedicated to our founding ideals, providing industry-leading home warranty products and exceptional services to our privileged customers. If you have further inquiries, please feel free to contact us at **************.
  
  

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been paying Service Plus for over 1 year. I called about broken dryer on 14 Sept 2023. After debate, they were not repairing the dryer but would pay $400.00 to me. I agreed, and they never sent my check. So I stopped paying them in December 2023 due to them failing to withhold the contract. Now they are holding my $400. hostage until I pay another monthly charge for December. This is not how contracts work. They said I never agreed to $400 dollars. I said yes I did in September when they fially said they would pay for repair. I was waiting 3 months. nothing. I want my $400.00.

  Business Response

  Date: 01/25/2024

  COMPLAINT ID: ********
  Thank you for reaching out regarding the recent complaint. We value every customer's feedback and strive to address concerns with the utmost care, seeking fair resolutions for all parties involved.
  The consumer's check has been processed and mailed as of 1/12/2024. We apologize for any inconvenience this may have caused. Our commitment remains steadfast in upholding our founding ideals, providing top-notch home warranty products, and delivering exceptional services to our valued customers.
  Should you have any additional questions or require further assistance, please don't hesitate to contact us at **************.