Complaints

This profile includes complaints for ServicePlus Home Warranty's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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ServicePlus Home Warranty has 8 locations, listed below.

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• 

  ServicePlus Home Warranty

  518 Old Post Rd Ste 7 PMB 315 Edison, NJ 08817-4683

• 

  ServicePlus Home Warranty

  3064 Wake Forest Rd Raleigh, NC 27609

• 

  ServicePlus Home Warranty

  5050 Quorum Drive Suite 700 Dallas, TX 75254

• 

  ServicePlus Home Warranty - Sphwvt, Inc.

  768 Putney Rd Unit 1 Brattleboro, VT 05301

• 

  ServicePlus Home Warranty

  1 Mifflin Pl Ste 400 Cambridge, MA 02138

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They charged me 60$ and did not show up and charged me 420$ for a subscription.

  Business Response

  Date: 12/22/2022

  COMPLAINT ID:  ********
  Thank you for contacting us with the above referenced complaint. We treat each complaint with the utmost respect and use this feedback to better serve our valued customers.  Understandably there are two sides to every story and always look for a fair resolution between all parties.
  The consumer placed a claim for a stove on 10/24/2022 stating the unit was not turning on. During the initial call-in questionnaire the consumer was asked when the last time the unit was working properly and the consumer advised 10/23/2022. The participating vendor reported the dual burner and dual regulator failed. The consumers policy became effective on 10/19/2022. It was determined that multiple component failures could not happen within the short life of the policy and this was a known or unknown pre-existing condition. 
  VII. GENERAL LIMITATIONS OF LIABILITY
  A. The following are not included during the contract term; (i) malfunction or improper operation due to rust or corrosion of all systems and appliances, (ii) collapsed ductwork, (iii) known or unknown pre-existing conditions, deficiencies and/or defects.
  All claims have been properly serviced in accordance with the Service Agreement - all contracts have inclusions as well as exclusions. We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors, employees, and our company. 
  We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve.  If you have any further questions, please contact us at **************.
  
  

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am calling to make a complaint regarding a repair to my appliance. My policy number is *********** I filed a claim to have my oven repaired. Claim number ******* I was told by a representative named Sabastian, that I would be given a buy out of $300.00 because my part was discontinued.
  I told the rep that I would call back, because I wanted to speak to my wife. I began to browse the internet, because I was in shock that GE would not have a pat for my oven. Only to find out that I was told an un truth regarding
  my part being discontinued. I called back and was transferred to the Claims department. I did not write down the managers name that I spoke with, however I can say he was very professional and nice. I did not get a
  reason as to why my part could not be replace since I could clearly see that it was not a discontinued item. After putting me on hold, I was offered $400.00 buy out and rewards points. This does not settle well with
  me because I still do not have a reason as to why my appliance could not be repaired. I am a log time customer and I pay my monthly fee religiously. All I want is to have my contract upheld and either have my oven repaired or replaced.
  What is the reason that I am not able to have my oven repaired?

  Business Response

  Date: 12/20/2022

  COMPLAINT ID: ********
  Thank you for contacting us with the above referenced complaint. We treat each complaint with the utmost respect and use this feedback to better serve our valued customers.  Understandably there are two sides to every story and always look for a fair resolution between all parties.
  The consumer placed a claim for an oven on 12/5/2022 stating the unit was not turning on. The participating vendor reported the unit needed an electric range control. The participating vendor also reported the part is no longer available. As per the policy $300.00 was offered to the consumer which was rejected. In an effort to provide good customer service we offered $400.00 which was accepted on 12/8/2022. Under normal circumstances checks are processed and mailed within 30-45 business days.
  VII. GENERAL LIMITATIONS OF LIABILITY
  W. When parts for a covered repair are no longer available through the manufacturer (as we do not use third-party or refurbished parts), we will offer a reimbursement to you in the amount of the average cost between parts and labor of the covered repair.
  In an effort to resolve this complaint, we have requested the check be expedited and mailed within 7-10 business days of this response. 
  We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve.  If you have any further questions, please contact us at ***************
  
  

• Initial Complaint

  Date:12/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a home warranty from Total Home Protection on August 24, 2020, in the amount of ******** to cover my home from 8/24/2020-2/24/2024. What a rip off. I have filed several claims, and nothing has been resolved. Recently on 6/30/2022 I had a problem with my washing machine and was told by this warranty company that the part to repair my washing machine is no longer available, therefore I was informed by total home that they would provide me ****** dollars toward the purchase of a new washing machine. I have been very patient with waiting for them to send me ****** dollars but to no avail. I placed a call to them on October 26, 2022 and was switched around to several different departments before I was finally told that my payment is being set up to pay and If I called back the following week, they would be able to tell me when it was mailed. I called back on 11/2/2022 and was told that they could not give me a date the 300 dollars would be mailed and that they would get around to it. I called again on 11/8/2022 and was given the same information they don't know when the check will be mailed. I am requesting that I receive the total amount I paid ******** instead of the 300 dollars.

  Business Response

  Date: 12/14/2022

  COMPLAINT ID: ********
  Thank you for contacting us with the above referenced complaint. We treat each complaint with the utmost respect and use this feedback to better serve our valued customers.  Understandably there are two sides to every story and always look for a fair resolution between all parties.
  Due to the effects caused by the pandemic and the rebranding of the company, there have been some delays with checks which we are aware of and working diligently to resolve. 
  The consumers check was mailed 12/12/2022. We apologize for any inconvenience this may have caused.   
  We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve.  If the consumer would like to cancel the policy as per the Terms & Conditions, please contact us at **************.

  Customer Answer

  Date: 12/14/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:12/06/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 2022 I filed a claim with Service Plus (SP) about my ******* Dryer. The technician sent by SP informed them that the cost to repair the dryer would exceed it's value. Service Plus agreed to reimburse me $250, which was approved in September 2022. I have not yet received the reimbursement check, and it has been nearly three months now. When I call, I am told that the request for reimbursement has been sent to "billing", but no one can tell me if, or when the check will be mailed.

  Business Response

  Date: 12/19/2022

  COMPLAINT ID: ********
  Thank you for contacting us with the above referenced complaint. We treat each complaint with the utmost respect and use this feedback to better serve our valued customers.  Understandably there are two sides to every story and always look for a fair resolution between all parties.
  Due to the effects caused by the pandemic and the rebranding of the company, there have been some delays with checks which we are aware of and working diligently to resolve. 
  We apologize for any inconvenience this may have caused.  In an effort to resolve this complaint we will expedite and mail the check within **** business days. 
  We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve.  If you have any further questions, please contact us at **************.

  Customer Answer

  Date: 12/19/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,

  
  
  *********************

• Initial Complaint

  Date:11/30/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a home owners warranty with ***************** Warranty. I filed a claim with them on 11/25/22 because my heat is not working. I have spoken with them every business day and they keep telling me they cannot find any technicians and that its best for me to pay out of pocket. I spoke with a manager named Bre- ID# *** on 11/29. I received an email shortly after with technician name and phone number. They advised me today that they are not under contract with this warranty company nor do they service the Petersburg area. My issue is still unresolved and I have pre existing ill illnesses and the cold environment is making it worse. Please help me in getting this resolved!

  Business Response

  Date: 12/13/2022

  COMPLAINT ID: ********
  Thank you for contacting us with the above referenced complaint. We treat each complaint with the utmost respect and use this feedback to better serve our valued customers.  Understandably there are two sides to every story and always look for a fair resolution between all parties.
  The consumer placed a claim for the heating system on 11/25/2022 stating the unit was not turning on. Due to the limited availability of a participating vendor and to not delay service, we offered the consumer to go through reimbursement. Reimbursement is where the consumer would contact a local vendor to diagnose the failure. The consumers vendor would need to contact us prior to repairs to report the failure, parts & pricing. Once approved, a reimbursement check is sent to the consumer upon receiving a copy of the paid receipt. A participating vendor was assigned to the claim on 12/1/2022. The participating vendor reported that multiple fuses failed, and the claim was approved for repair. 
  All claims have been properly serviced in accordance with the Service Agreement. We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors, employees, and our company. 
  We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve.  If you have any questions, please contact us at **************.
  
  

  Customer Answer

  Date: 12/13/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:11/30/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2 occasions, (A/C 8/11/22, Heat 11/22/22) Se4vice Plus did not live up to fixing my issues. My A/C was not fixed for over a week in which I had to call my local A/C and Heating company to fix my issue. I put in for reimbursement which was approved on 8/13/22 and still waiting for my money. On my heating issue, I was without heat for 10 days and once again had to call my local technician to solve my issue. I been placing 2-4 calls per day and getting nowhere. This needs to stop. Looking for a refund on the amount of $2100.00 which was the cost of the contract. Please Help

  Business Response

  Date: 12/13/2022

  COMPLAINT ID:  ********
  Thank you for contacting us with the above referenced complaint. We treat each complaint with the utmost respect and use this feedback to better serve our valued customers.  Understandably there are two sides to every story and always look for a fair resolution between all parties.
  Due to the effects caused by the pandemic and the rebranding of the company, there have been some delays with checks.  We are aware of these delays and are working diligently to resolve them.  
  The check was mailed 12/12/2022. We apologize for any inconvenience this may have caused.  
  We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve.  If the consumer would like to cancel the policy as per the Terms & Conditions, please contact us at **************.
  
  

  Business Response

  Date: 12/13/2022

  COMPLAINT ID: ********
  

  Thank you for contacting us with the above referenced complaint. We treat each complaint with the utmost respect and use this feedback to better serve our valued customers.  Understandably there are two sides to every story and always look for a fair resolution between all parties.
  

  Due to the effects caused by the pandemic and the rebranding of the company, there have been some delays with checks.  We are aware of these delays and are working diligently to resolve them.  
  

  The check for the air conditioner was mailed 12/12/2022. We apologize for any inconvenience this may have caused.  
  

  The consumer placed a heating claim on 11/22/2022 stating there was inadequate heating.  The participating vendor reported that the thermostat failed, and the claim was approved for repair. On 12/8/2022 the consumer contacted us to advise they had the unit repaired on their own. As per the policy this is a non-covered condition 
  

  III. REQUESTING SERVICE CALL ************** OR REQUEST SERVICE THROUGH THE CUSTOMER PORTAL
  

  C. We have the sole and absolute right to select the Service Contractor to perform the service. We will not reimburse for services performed without its prior approval.
  

  The consumer may send a copy of the paid receipt to ************************************ for review to see if assistance can be provided. 
  

  We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve.  If the consumer would like to cancel the policy as per the Terms & Conditions, please contact us at **************.
  
  

• Initial Complaint

  Date:11/30/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company tells you for any reason you can cancel the policy. They lied. They also don't provide service as promised. Been waiting 3 months for a service call to be completed. Managers argue with you when your trying to cancel the policy.

  Business Response

  Date: 12/09/2022

  COMPLAINT ID:  ********
  Thank you for contacting us with the above referenced complaint. We treat each complaint with the utmost respect and use this feedback to better serve our valued customers.  Understandably there are two sides to every story and always look for a fair resolution between all parties.
  The consumer placed a plumbing system claim on 9/19/2022 stating there last time working was 9/17/2022 and there was no hot water. The participating vendor reported there was a faulty washing machine valve. It was determined this was a know or unknown pre-existing condition as this failure takes time to occur and could not have happened within the short life of the policy. In an effort to assist the consumer we offered to goodwill the repair and authorized the funds to the vendor. We were advised the consumer paid the vendor and reimbursement has been authorized to be sent to the consumer. In an effort to resolve this complaint we have requested the check be expedited and mailed within **** business days. 
  All claims have been properly serviced in accordance with the Service Agreement - all contracts have inclusions as well as exclusions. We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors, employees, and our company. 
  We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve.  If you have any further questions, please contact us at **************.
  
  

  Customer Answer

  Date: 12/09/2022

  
  Complaint: 18482860
  
  I am rejecting this response because: I have never received my refund and the washing machine was never broken. The issue was a faulty valve in the home. 
  
  
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:11/30/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they never said i had a contract and would not allow me to cancel they never helped me with ne claim submitted and i just paying for no reason. i never agreed to a contract

  Business Response

  Date: 12/09/2022

  COMPLAINT ID:  ********
  Thank you for contacting us with the above referenced complaint. We treat each complaint with the utmost respect and use this feedback to better serve our valued customers.  Understandably there are two sides to every story and always look for a fair resolution between all parties.
  The consumer currently has 2 active policies. Both policies were both purchased on 6/15/2020 for the promotional monthly rate of $40.00 each.  Multiple claims on both policies have been placed and covered although there have also been claims that have been placed that were non-covered failures. Monthly policies automatically renew and the end of the term date.
  We apologize for the confusion but the consumer states they never agreed to a contract but we have e-signatures on file from when the consumer agreed to both policies.
  All claims have been properly serviced in accordance with the Service Agreement - all contracts have inclusions as well as exclusions. We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors, employees, and our company. 
  We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve.  If you have any further questions, please contact us at **************.
  
  

  Customer Answer

  Date: 12/09/2022

  
  Complaint: 18482753
  
  I am rejecting this response because:
  I never signed any contract and they have never fixed any of my problems that i have. As of today iam waitifor them to get backnto me with a check that i lost that was given to me to replace my washing machine they said they cant do that.

  
  Regards,
  
  *****************************

• Initial Complaint

  Date:11/28/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding my ***************** Warranty Claim No# ******. Since they could not fix the dishwasher, They suppose to replace the item but they convinced me to compensate by a check of $250 to purchase a new one. Although the amount is very nominal in comparison to cost of a new dishwasher. I am waiting for the check for more than one year. I am calling them on regular intervals (my last three calls was on July 11, 2022, Sep 29, 2022, and Nov 28, 2022) and every time I have been told they are expediting the process and the check will be mailed soon. Whereas there is no action from their end yet. Appreciate your intervention on receiving the resolution to my claim.

  Business Response

  Date: 12/08/2022

  COMPLAINT ID: ********
  Thank you for contacting us with the above referenced complaint. We treat each complaint with the utmost respect and use this feedback to better serve our valued customers.  Understandably there are two sides to every story and always look for a fair resolution between all parties.
  Due to the effects caused by the pandemic and the rebranding of the company, there have been some delays with checks which we are aware of and working diligently to resolve.
  We apologize for any inconvenience this may have caused.  In an effort to resolve this complaint we will expedite and mail the check within **** business days.
  We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve.  If you have any further questions, please contact us at **************.
  

  Customer Answer

  Date: 12/15/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Also I take this opportunity to thank you for your intervention on resolving this case, which was pending for more than 12 months.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:11/25/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called a claim in for my range to be repaired on 11/21/22, on 11/23 a serviceman representing Total **** Services evaluated my range. On 11/23 I was sent a email to contact Total **** services and ask for the resolution department. I did so on Thursday 11/24/22 and was told because it was Thanksgiving there was no one there and to call back Friday. On Friday I called Total home Services and spoke with a Manager Who told me they would give me $200. for my range to help me replace it. I told him no I wanted the price it would cost to replace my range like I was told from the representative who sold it to me and it says right in the beginning of the warranty. He kept telling me he could only give me $200 dollars and I kept telling him no I'm not taking anything less than what it would take to replace my Range, he eventually said well I can go up to $250 and I said no again I'm not taking anything less then it takes to replace it. He kept telling me they have the right to give me what they want to assist me with buying a new range.I asked for the *** info and it took him a while to find his name, but he said he had no telephone number or way to contact him. I called back later to speak to the manager of the facility but they acted like they were getting him and then they put the same person on with the same story and he told me repeatedly he could give me $250, I repeatedly told him no. He said I would have to call back again if I wanted more. The range that I have is a Kenmore with warmer draw, self cleaning, broiler and broiler pan and digital readout.

  Business Response

  Date: 12/05/2022

  COMPLAINT ID:  ********
  

  Thank you for contacting us with the above referenced complaint. We treat each complaint with the utmost respect and use this feedback to better serve our valued customers.  Understandably there are two sides to every story and always look for a fair resolution between all parties.
  

  The consumer placed a claim for an oven on 11/20/2022 stating the units 3 burners would not turn on. The vendor reported the unit needed a spark module and spark electrodes. Due to the age of the unit and the potential of additional failures, we offered the consumer funds of $250.00 as per the policy
  

  VII. GENERAL LIMITATIONS OF LIABILITY
  

  V. We reserve the right to offer cash back in lieu of repair or replacement in the amount of our actual cost, which at times may be less than retail, to repair or replace any covered system, component or appliance. In the event a covered system or appliance is deemed irreparable or it is not cost effective to repair, we may replace the system or appliance with a system or appliance of like capacity, the price of which shall not exceed the depreciated value of the system or appliance being replaced. SPHW is not responsible for installation. The cash settlement shall be in an amount not to exceed the depreciated value of the component, system, or appliance being replaced. In the event you elect to use the cash back funds to repair rather than replace your system or appliance, said system or appliance will no longer be covered by SPHW. We will not provide any cash settlement until all past due ************* Call Fees and Plan Fees are made current.
  

  All claims have been properly serviced in accordance with the Service Agreement - all contracts have inclusions as well as exclusions. We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors, employees, and our company. 
  

  We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve.  If you have any further questions, please contact us at **************.