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Business Profile

Grocery Store

ShopRite

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/29/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tuesday, Oct. 30th I went to this Shoprite and I'm highly upset. this is not the first time this has happened to me there. I downloaded a coupon in regards to a food item. when I went up in the line, the cashier said it wasn't downloaded so reloaded to my card. Then the cashier called a manager to come over to fix the difference. It took the manager 15 minutes to come over. When she did she went to go do something else after the cashier said he reloaded and the difference needs to be fixed. Then she asked me to read her the coupon after I showed it right to her. At this point I've been waiting for over 25 minutes. As I read it to her, even though I showed it to her, this was an embarrassment, she still did not believe me. Are you serious the coupon was right there. She proceeded to go over to were the soda was located. at this point I've been waiting over 30 minutes. This is unreal and I left. the worst customer service, nasty personalities, and what a joke. the owner of this Shoprite should be embarrassed of this store and the workers he/she hires. A coupon not beeing honored when its right in front of the manager. Proves how ridiculous your workers know about the store and its items.

    Business Response

    Date: 10/29/2024

    Good Afternoon

    Please call 1-800-ShopRite and we would be happy to capture the details of your issue and share with the owner of the store that you shopped in.  If you are having issues loading and redeeming digital coupons, we would be happy to assist what the issue may be to resolve for you.  Thank you.

ShopRite is NOT a BBB Accredited Business.

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