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Business Profile

Business School

E&S Academy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Business School.

Complaints

This profile includes complaints for E&S Academy's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

E&S Academy has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • E&S Academy

      40 Parker Rd Elizabeth, NJ 07208-2148

    • E&S Academy

      4081 Hadley Rd S Plainfield, NJ 07080-1114

    • E&S Academy

      684 Whitehead Rd Lawrence Twp, NJ 08648-4400

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/08/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi, I enrolled in ***** Academy the earlier part of this year. I was not going to do this but it is the principal of the matter and I think it important to report this. I was gifted a Medical Billing and Coding Course by my Mother. As I studied, I noticed obvious mistakes in the text and it was starting to seem as though no matter what issue I had or when I contacted, the same ONE person was answering ALL of my needs. No matter who else I would try to contact. It was very odd of an experience to be have from a huge school with many supposed faculty members. Why is this one person who does not know the difference between national and international handling all of the calls? I kept on and kept on telling this one person that I was not located in ***************** and due to that, I was not comfortable taking the course as the mistakes in the text and this person all together all of that- was making me not feel secure with this school. But I was always assured that everything would be fine and work out.Then when I saw too many mistakes and the text was getting to be confusing, I contacted the school again and was told that I could speak with the Director and this so called Director only assured me that even if I was confused I would have ****** to refer to in the future so seeing mistakes would not be a big deal.I had enough of them by then and then when I looked them up I saw some people saying that the school was a scam and that they do not give refunds. Sure enough, I called them back and this time after me sending so many emails about errors in their ebook materials I could not let pass and I know factually they knew my number, and I realized that they were not going to answer my emails- a whole other guy answered and I asked him the process for withdrawing from this course and the first thing he said that they do not offer refunds. I told him right away it sounded like a scam and I let it go but now I do not. ***********************

    • Initial Complaint

      Date:06/18/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I register for an online class but change my mind the same day I signed up ( I decided to register for an in person class to a different school) and so i requested for a refund. I've send an email and waited for their reply but got a response few days after and told me i cannot cancel for its already out of the cancellation policy. I insisted to getting the refund for I dont have a job and money is super tight. Until now I didnt receive any refund and freak out when I saw a charge on my card again for the payment plan. This is my first time signing up for an online class and was traumatize. I will never take online classes especially if the school have bad customer service.

      Business Response

      Date: 07/19/2023

      Customer was never charged of the course purchased.  Customer's payments were cancelled upon request of the customer.  Customer is only responsible for the nonrefundable administration fees of $100, as per school policies.  

      Customer Answer

      Date: 07/21/2023


      Complaint: 20203981

      I am rejecting this response because:
      I  cancel it few minutes after i register which is basically less than 24 hours.. I spoke with them and they said they will not charge me.. 


      Regards,

      ****************

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