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Business Profile

Luggage Manufacturers

Mirage Luggage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Luggage Manufacturers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/21/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have sent 2 emails with supporting documentation, including photos of the damage and my receipt, to initiate a warranty claim with Mirage Luggage. During normal travel, the handle of my luggage broke off. The retractable handle was in the down position. There is no other visible damage or impact to the hard case. The luggage was used twice, date of purchase 6/25/24. I have sent photos documenting the breakage to the email given on the company's website. I have called the company's customer service phone number two days in a row; the calls were unanswered. I did leave a detailed message regarding the previous 2 emails both times. I also sent an email through the "contact us" link on Mirage Luggage's website at the time of the original submission. None of these emails or calls have been acknowledged or returned.
    The initial email was sent 12/30/24, and follow up sent again 1/19/25. The company's website indicated that a response will be within 7-10 business days. This did not happen.
    My intention is to have either the luggage replaced with a comparable item or have replacement parts sent to me.

Mirage Luggage is NOT a BBB Accredited Business.

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