We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Repairs

Meineke

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Writing to express serious dissatisfaction with the installation of an incorrect transmission part by Meineke 81 on 11/30/23.

    NEGLIGENCE
    -10/12/24: My car broke down in heavy traffic. Was not near home, had no idea why my car broke down, waited 30+ mins for police/tow, no shoulder, high anxiety
    -Was towed to a nearby repair shop as this was an emergency. The mechanic immediately saw the problem. He asked if I had transmission work done because someone incorrectly installed a vacuum hose instead of a transmission line. Indeed, the Meineke 81 repair was a transmission line replacement
    -The mechanic's repair was $494.02—which I am seeking a FULL REFUND from Meineke 81.

    REFUSAL TO HONOR WARRANTY
    -The part is in warranty. Receipts include ODO readings showing less than 2K mi driven in less than 1 year
    -Meineke 81's negligence takes precedence—THEY DID NOT INSTALL THE PART THEY STATED.

    INAPPROPRIATE BUSINESS PRACTICES
    -Use of personal emails & cell phones to correspond with customers. The last manager, whom Wesley (new mgr) informed me no longer works there, unfortunately has access to my documents since I emailed them to him first
    -Upon viewing my files, Wesley said, “Wow, they [10/12 shop] really raped you on this.” Horrendous response
    -Not providing a realistic way to speak to the owner. Wesley insisted the owner would call me. He didn't
    -I followed up. Wesley called back 10/22 after 5pm from what appeared to be his cell phone in Cranford, NJ. Wesley said he can only refund half & the decision was final. He said he contacted the owner as a courtesy but insisted it was his (not the owner’s) decision. I said half is not sufficient
    -Wesley was rude & dismissive when I explained how dangerous it was to break down near a highway intersection in heavy traffic. He had the audacity to say it’s not that dangerous.

    I disputed this charge with my credit card & filed a claim with the NJ Attorney General. Will escalate to the CFPB & take legal action if not resolved asap

  • Initial Complaint

    Date:07/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Requested acrylic break job for high end Mercedes 450 GLS. Quoted $650. Asked for receipt at payment. None given. Asked three more times over three days. Receipt provided with no details on breaks installed. Asked again. Write to National Custoner Service at Meineke detailing the problem and tgatcyd be filing a complaint with yiu and others. Not even a response. Not providing details on break parts and manufacture is illegal. I want this charge refunded immediately or until I’m provided with manufacture information. I suspect this inferior break that was installed. I have several texts to and from Westley the manager requesting this info all week. No response. I work at the largest bank in the world. If o bought something in a clients portfolio and refused to tell the client after 4x, I’d be fired after the 2nd request. Can’t do this as a national chain. And I’m not going to let it happen to others.

  • Initial Complaint

    Date:05/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took my *** to Meineke, *********, ** on 4/24/2024 to get the brake warning light checked. The recommended service required parts (2 rear rotors, brake pads, one caliper). I expressed my preference for OEM parts and offered to supply them myself, aiming to pay only for labor at Meineke. However, I was assured by a staff member that Meineke could procure either OEM or non-OEM parts at competitive rates through their business accounts, potentially offering rates comparable to or better than those available online. Relying on this assurance, I agreed to proceed with non-OEM parts provided by Meineke. Later, I found a markup of 500 to 600% on the *** rotors and brake pads compared to their fair market retail price (verified from Rockauto). The brake fluid was similarly marked up, while for the caliper it was a moderate 200%. It is fair for the repair shops to mark up parts for profit. As a customer, I can accept a reasonable markup, given the convenience of obtaining both parts and service promptly. However, a 500 to 600% increase is undeniably excessive and unreasonable. This is particularly unacceptable given my initial intention to provide my own parts to which the staff member suggested might not result in significant savingsa notion that, in hindsight, appears to be false. Since the invoice didn't list the exact part numbers, I was not able to find a very close estimate of the fair market price. However, knowing that they used *** GeoSpec rotors and ceramic brake pads, I safely assumed they used the *** Rotor and Brake Pad Kit (part #*********) or something very similar which is available for less than $100 at Rockauto whereas they charged me around $550. Despite sending multiple emails requesting the exact part numbers and expressing my dissatisfaction, I received no response from them.

Meineke is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.