Complaints

This profile includes complaints for New Jersey Manufacturers Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

New Jersey Manufacturers Insurance Company has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  New Jersey Manufacturers Insurance Company

  301 Sullivan Way Ewing, NJ 08628-3406

• 

  New Jersey Manufacturers Insurance Company

  1599 Littleton Rd Parsippany, NJ 07054-3803

• 

  New Jersey Manufacturers Insurance Company

  840 12th St Hammonton, NJ 08037-1390

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/28/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  NJM represents a client who hit my parked vehicle on 11/30/2022. The vehicle hit was a rare custom ordered vehicle which I took delivery on 9/3/2022. **** client ram from the scene of the accident at which point a police report was filed with *********** Police. I subsequently found their client and updated the police report and opened a claim with NJM on 12/23/2022. I have filled out all requested paper work and provided the police report as well as photos of the scene and physical evidence linking their clients vehicle to the scene - this is also how the police determined there was no doubt about the vehicle being involved. I received little to no communication after opening the claim until I was finally told NJM needs 30 days from 12/26 to locate their client. I subsequently told NJM where their client is located to assist with their investigation. The 26th has passed and I am unable to reach the claims representative, ***************************. The claim number is ***********. It is completely unacceptable for a business to continue to give someone the run around who has done absolutely nothing wrong. Again, my car was parked and their client ran. I located their client for them and proved to police it was the correctly identified vehicle and driver which took time away from my life. I then provided all the necessary information for NJM multiple times and honored their 30 day period to locate their client. When it became evident they couldnt locally their client I did it for them. At this point enough is enough. Their client and NJM have done everything wrong and I cannot allow this to go unnoticed any longer.

  Business Response

  Date: 01/30/2023

  Thank you for forwarding this correspondence to our office, and we welcome the opportunity to address any questions.  Due to policyholder privacy concerns, we are not able to provide specific details to be posted for public view.  Accordingly, we will respond directly to the person from who the BBB received this correspondence within 10 business days. 

  Customer Answer

  Date: 01/30/2023

  
  Complaint: 18943041
  
  I am rejecting this response because: They said to wait 10 days and this is what they do continually is add time to "wait" with no resolution.  This is the root of the complaint, wait for nothing to be done.  Businesses should not be permitted to operate in such a manner.
  
  
  
  Regards,
  
  ***************************************

  Business Response

  Date: 02/18/2025

   

  Good afternoon,

   

  Thank you for forwarding this correspondence to our office. Due to policyholder privacy concerns, we are not able to provide specific details to be posted for public view. *** responded directly to the person from whom the BBB complaint was received on 02/13/23.

   

  Thank you.

   

  ******** ******

  New Jersey Manufacturers Insurance Company

• Initial Complaint

  Date:01/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A claim was filed through New Jersey Manufacturers due to a neighbor's water leak. The neighbor refused to provide insurance information. Our Townhouse was damaged and we paid our deductible and we will potentially have claim go against our insurance premiums. The first part of process was excellent. Now it's been almost 6 months and the Subrogation department is awful. They do not communicate with customer. I always need to contact for information. Contacted NJM Subrogation Supervisor, the Subrogation department person handling claim with no resolve. They reported, they are trying to work with ******** who is the neighbor's insurance provider. They stated they sent two emails and one voice mail to ******** and there was no response? I called NJM main office number to ask If I could talk to someone that might be able to push things along. They wanted me to continue dealing with the Subrogation department. Since Subrogation does not communicate well we felt it was necessary to ask BBB to assist. If additional details are needed we have all information of our claim documented. Thank You in advance for assistance.

  Business Response

  Date: 01/23/2023

  Thank you for forwarding this correspondence to our office, and we
  welcome the opportunity to address any questions.  Due to policyholder
  privacy concerns, we are not able to provide specific details to be posted for
  public view.  Accordingly, we will respond directly to the person from who
  the BBB received this correspondence within 10 business days. 

  Customer Answer

  Date: 02/03/2023

  
  Complaint: 18867449
  
  I am rejecting this response because: To date NJM has not responded to us directly only to BBB saying they will contact their client.  I know they have 10 business days to respond, and we are currently on business day 7 with no response.
  
  
  
  Regards,
  
  ***********************

  Business Response

  Date: 02/18/2025

   

  Good afternoon,

   

  Thank you for forwarding this correspondence to our office. Due to policyholder privacy concerns, we are not able to provide specific details to be posted for public view. *** responded directly to the person from whom the BBB complaint was received on 01/32/23.

   

  Thank you.

   

  ******** ******

  New Jersey Manufacturers Insurance Company

• Initial Complaint

  Date:01/13/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  NJM continues sending mail to the former owner of ** ***** **** *** ******** ** despite the attention to (***** * ****** not living at this address since 2018. I have left notes on received mail several times noting to return it to the sender and that this individual no longer lives here. She is the FORMER owner. Today (1/13/23) I received yet another piece of mail to her attention and would like this to stop. I could not find a place on their website to directly file a complaint/contact them without providing a policy number which I do not have because I am not an NJM customer. I would like someone to notify them we no longer want communication to ***** or ***** ***** sent to ** ***** **** *** ******** **. *****'s last known address from our 2018 closing documents shows she was living at **** ********* *** ********* ** ****** but this should not be my issue to sort out. I have repeatedly asked USPS to stop delivering her mail here as well and have not been able to get this resolved despite multiple attempts, so I would like this business to update its information and cease further mailings to ** ***** **** *** ******** ** ******

  Business Response

  Date: 01/17/2023

  Thank you for forwarding this correspondence to our office, and we
  welcome the opportunity to address any questions.  Due to policyholder
  privacy concerns, we are not able to provide specific details to be posted for
  public view.  Accordingly, we will respond directly to the person from who
  the BBB received this correspondence within 10 business days. 

  Customer Answer

  Date: 01/17/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  ****** ******

• Initial Complaint

  Date:10/13/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did pay $215 for auto insurance but I did cancel it the same day 09/06/2022. NJM should send me a refund $215 but this insurance company did not send a check.So, I am waiting for my refund 1 month.Thanks,M ******** 10/10/22

  Business Response

  Date: 10/14/2022

  Thank you for forwarding this correspondence to our office, and we welcome the opportunity to address any questions.  Due to policyholder privacy concerns, we are not able to provide specific details to be posted for public view.  Accordingly, we will respond directly to the person from who the BBB received this correspondence within 10 business days. 

  Customer Answer

  Date: 10/14/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************************

• Initial Complaint

  Date:08/09/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/1/2022 I purchased auto and home owners insurance for one year hence terminating my insurance with NJM. NJM sent a letter for both auto and home that if my 2022 premium was not paid that the policy would be cancelled. On 2/22/2022 an installment statement was sent stating that I owed *****. I called the office to question that since a payment was not sent by 2/2/2022 that the policy was cancelled. My homeowners policy with NJM was expiring 3/1/2022. I was asked to send a copy of new policy verifying that I had started a new policy with AAA insurance, that was faxed and received by NJM. I was tol d that I would get the balance left on the account totaling ******. Now NJM wants me to fax my auto policy from AAA. I asked why did they need to see the new AAA auto policy to get my balance due from my homeowners policy. BTW, I did cancell both policies with NJM, so the should send my money, please assist with this?

  Business Response

  Date: 08/10/2022

  Thank you for forwarding this correspondence to our office, and we welcome the opportunity to address any questions.  Due to policyholder privacy concerns, we are not able to provide specific details to be posted for public view.  Accordingly, we will respond directly to the person from who the BBB received this correspondence within 10 business days. 

  Customer Answer

  Date: 08/10/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 29th ***************************** the rear and side by a vehicle driven by *********************************** who is insured by NJM Insurance. A claim was made with NJM. Reports were filed. NJM sent someone to evaluate my car. NJM is dragging their feet in paying for the damage. It has been nearly a month and after many phone calls they have not payed for the damage. The claim number is ***********

  Business Response

  Date: 07/27/2022

  Thank you for forwarding this correspondence to our office, and we welcome the opportunity to address any questions.  Due to policyholder privacy concerns, we are not able to provide specific details to be posted for public view.  Accordingly, we will respond directly to the person from who the BBB received this correspondence within 10 business days.