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Business Profile

General Merchandise

Spark Innovators
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Spark Innovators's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Spark Innovators has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Spark Innovators

      30 Two Bridges Rd Ste 350 Fairfield, NJ 07004-1550

      BBB accredited business seal

    • Spark Innovators

      PO Box 330096 Pacoima, CA 91333-0096

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/22/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sunday 12/17/23, I was browsing the spark innovators website and looking at the hang hero took as a potential Christmas gift. There was no clear indicator of when it would ship (if it would arrive before Christmas) so I went through the checkout process to see if I would be given more shipping information. I was not, so I closed out of PayPal and did not click submit, buy, check out - none of it. I closed the window and moved on. Imagine my surprise when seeing an email from PayPal and spark innovators that I had approved the purchase. I immediately emailed customer service (within one hour) to request cancellation because it was a clear error and I had not purchased or approved. They responded the following morning that they could not cancel and it had already been shipped to me. What? I asked for a shipping label to refund and their service rep stated that they did not do refunds that way and that I would incur any postage fees for returning to sender and then they would process a return. This is ridiculous. How do I have proof that they will ever refund me? At this point it is not even about the $31 it is about the ethics of this company and the potential that their website is finishing orders automatically that were not approved by the buyer, and then making it that persons problem. I would like a paid shipping label to return the Items and a timeline for a refund or I would like a complete refund. Their practices are unacceptable.

      Business Response

      Date: 01/02/2024

      Subject: Resolution of Your Concern: Spark Innovators Order

      Dear ***************************,

      We sincerely regret any inconvenience our unexpected processing of your order and the difficulties you've encountered since then have caused.

      To resolve this matter promptly, we would like to initiate a refund process for you. However, we require some additional information. Could you please provide us with your full mailing address? This information will help us expedite the refund process.

      Once we have your full address, we will arrange for a prepaid shipping label for the return of the items. Rest assured, your concerns are taken seriously, and we are committed to ensuring a fair and satisfactory resolution.

      Kindly reply to this email with your complete shipping address, and we will proceed accordingly. If you have any further questions or concerns, please don't hesitate to let us know.

      We appreciate your understanding and look forward to rectifying this situation promptly.

      Best regards,

      Customer Support Team
      **********************

    • Initial Complaint

      Date:07/18/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Wednesday, July 12, 2023, I had received a Go Fan from a company called Sp;ark Innovators Corporation about a refund on a product that does not work. As soon as I used it to cool off my space, it stopped. It only cost $13.89 including tax. The product is defective because it was made in ***** and that is why I wish to get a refund of $13.89 refunded to me regarding a check from the company made out to me. Also I am complaining about Walmart.com from where I purchased the Go Fan. The as seen on television products are good and work well on television but as soon as you get them home they stop working. A company like Walmart.com and Spark Innovators Corporation should stop selling defective products from ***** because they are no good. I will no longer purchase products from As Seen of Television because they are no good. And I do mean "No Good".

      Business Response

      Date: 07/18/2023

      Dear ***********************,

      Thank you for reaching out to us regarding the issue with the Go Fan you purchased. We apologize for any inconvenience caused.
      For the fastest resolution, we recommend returning the unit to Walmart.com for a refund. They will be able to assist you with the return process and issue the refund accordingly.

      In the meantime, as a gesture of goodwill, we would like to send you two free units of our improved Go Fan. These units have been thoroughly tested to ensure their functionality and quality.
      Once more, we apologize for any disappointment the initial product may have caused. Your satisfaction is important to us, and we hope that the replacement units will meet your expectations.

      If you have any further questions or need assistance, please don't hesitate to contact us. We appreciate your understanding and look forward to providing you with a better experience.

      Sincerely,

      Spark Innovators Corporation

    • Initial Complaint

      Date:06/04/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It has been one month since this company promised to replace the two hand warmers I purchased for my disabled husband. They promise to replace these units. This was the agreement we had with the better Business bureau. Where are the hand warmers promised because the original hand warmers failed to charge. Failed to charge in the middle of winter and failed as a Christmas gift. Shame on this country for promising two new hand warmers.

      Business Response

      Date: 06/05/2023

      Dear *******************,

      Thank you for reaching out to us regarding your request for a 2-pack Go Warmer. We apologize for any inconvenience you may have experienced with the initial shipment.

      We have sent another 2-pack Go Warmer to the provided address:
      *******************
      ********************>**** Landing, ** 08330

      Please find the tracking information for the replacement shipment below:
      Carrier: UPS 
      Tracking Number: 1Z940W840357137626

      We understand the importance of receiving your order promptly and want to assure you that we have taken the necessary steps to ensure a smooth delivery this time. If you have any further questions or concerns, please feel free to contact **.

      Once again, we apologize for any inconvenience caused,and we appreciate your understanding and patience.

      Best regards,

      Spark Innovators 

    Spark Innovators is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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