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Business Profile

Business Process Management

Conduent Business Services LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Business Process Management.

Complaints

This profile includes complaints for Conduent Business Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Conduent Business Services LLC has 20 locations, listed below.

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    Customer Complaints Summary

    • 274 total complaints in the last 3 years.
    • 99 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/20/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      February 15 2024. Order a new card to receive my alimony but even through l ordered the card and for faster service at an extra price it is late and they cannot recognize the tracking number. I don't have any information if my card is actually coming. I tried calling the customer service line but there is no way to get a response. Can anyone help me?

      Business Response

      Date: 02/22/2024

      Dear **********************, 



      My name is ******** and I'm a Cardholder Advocate with the Way2Go program. Per our phone conversation a few moments ago I did advise the timeframe given for an expedited card to arrive is 2/3 business days. A tracking number would be available on the date of delivery. It was pleasure assisting you don't hesitate to reach out if any issues arise. 


      Thank you and Have a great day!
       
       
      Respectfully, 
      *************;
      Advocate 
      Way2Go Advocacy Group 
      Way2Go Debit Card Program
       
      Tel: ************
      Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
       
      Email: *********************************************

    • Initial Complaint

      Date:02/19/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter from BenefitWallet (owned by Conduent) dated January 24, 2024, notifying me that my HSA will be transferred to HealthEquity if I do not act and transfer elsewhere before February 23, 2024. I initiated a transfer to a different company in early February. BenefitWallet charged me $25 for the account closure, which was not mentioned in the letter, even though my account was going to be closed and transferred to some other company anyway. I want a refund of this fee.

      Business Response

      Date: 02/27/2024

      Dear **************************************************** name is ******** and I'm a Cardholder Advocate with the Direct Express program. This is written confirmation that your initial inquiry regarding your Benefit Wallet account was routed to the incorrect company/department and will be closed. Please be advised you may resubmit your request with the Better Business Bureau so it may be routed correctly. 



      Respectfully,
      ********
      Advocate  
      Cardholder Advocacy Group
      Direct Express Debit Card Program
      Tel. ************
       

    • Initial Complaint

      Date:02/08/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Conduent Business Services LLC d.b.a. Direct ************************ and ************** Submitting on behalf of my brother (disabled) that he was unfairly treated by Direct Express representatives. Fraudulent charges (2) were posted to his account 11/17/23. Direct express closed his account without his authorization putting a hold on 2 direct deposits he needed to pay bills and buy groceries. Not to mention reimbursing him for fraudulent charges in the amount of $92.91. Contacted Direct Express and waited on hold for a long time only (over several days) to be hung up on by the representatives at DE. Representative rude and unprofessional. I feel that this link on ****************************** website should be removed, so no more unfortunate folks sign up with this business. It preys on veterans, elderly people and disabled people. Shame on Direct Express. It took me contacting Senator ******************************* from *************, *********************************** **************************** and his local police department to get Direct Express to open up his account, so he could pay bills, spending money and groceries. I hope someone shuts them down. I've read a lot of reviews and all negative experiences and loss of money from the above business. It's sad that this business still exits. We need to take care of our people and not be scammed by this business!!!

      Business Response

      Date: 02/13/2024


      Dear ************, 


      My name is ******** and I'm a Cardholder Advocate with the Direct Express program. Per our phone conversation on 2/9/2024. You mentioned the issue had been resolved and did not require any further assistance. I did inform you the Direct Express account would be documented. If any further issues arise please don't hesitate to reach out. Thank you for your time.
       
       
      Respectfully,
      *************;
      Advocate  
      Cardholder Advocacy Group
      Direct Express Debit Card Program
      Tel. ************
      Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)

    • Initial Complaint

      Date:02/02/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Conduent Is a third party business that helps government agencies. ** family care is their client. Conduent is responsible for determining eligibility of for insurance. My daughter (3 months old) has had her application in the system since 11/28/23. The processor at conduent is unreachable and does not return calls. The agency will not allow me her direct number. I have requested the processor and her supervisor call me back- never received a call. I cannot get my daughters application approved and it is because of this third party business.

      Business Response

      Date: 02/08/2024


      Dear *****************************, 



      My Name is ******** and It was a pleasure speaking with you today 2/8/2024. Per our phone conversation a few moments ago this is written confirmation that your initial inquiry regarding the ** healthcare coverage for your children was routed to the incorrect department and will be closed. I did advise that speaking with your case worker would be the best fit to address your concerns. If any further issues arise please dont hesitate to reach out. Thank you for your time. 


      Respectfully,
      *************;
      Advocate  
      Cardholder Advocacy Group
      Way2Go Debit Card Program
      Tel. ************


    • Initial Complaint

      Date:01/31/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was blocked from transferring funds via my account, and the customer service number on my card does not present an option to resolve the problem nor lift the block. You cannot get in touch with a live person, and I was charged IVR fees 2x just for calling in without any resolution. I am forced to use their services since I receive my Child Support payments with them through the ***********.

      Business Response

      Date: 02/05/2024


      Dear ******************, 



      My name is ******** and I'm a Cardholder Advocate with the Way2Go Program. I have made several attempts to get ahold of you at the phone # provided above of ************ on the following dates: 2/1/2024, 2/2/2024, and 2/5/2024 and was able to leave a voicemail. Please feel free to reach out via email (the information below) if assistance is still needed. I'm unable to assist with issue listed above as further information is needed. Thank you and have a great day. 



      Respectfully, 
      *************;
      Advocate 
      Way2Go Advocacy Group
      Way2Go Debit card Program

      Tel: ************
      (Voicemail line: Please leave your name, number and the best time to contact you and request to speak with ********) 

      Email: *********************************************

    • Initial Complaint

      Date:01/05/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried calling customer service for the last 14 days and at different times and no one picks up. My local housing authority is need legal proof that my Direct Express account has closed or a recent statement. I have tried accessing the website and the app but it won't allow me log in. Last active debit card **************** and I believe in was in June 2021 when I last used it, not sure at this point.

      Business Response

      Date: 01/11/2024

      Dear ****************,

      My name is ******** and I'm a Cardholder Advocate with the Direct Express program. It was a pleasure speaking with you on 1/8/2024. This is written confirmation that the issue listed above has been resolved as I was able to send a copy of the transaction statements for the following months 05/2021, 06/2021, and 01/2024. If any further issues arise please don't hesitate to reach out. Thank you for your time.

      Respectfully,

      *************;
      Advocate  
      Cardholder Advocacy Group
      Direct Express Debit Card Program

      Tel. ************
      Email: ****************************

      Customer Answer

      Date: 01/11/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***********************

    • Initial Complaint

      Date:01/02/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Way2Go card that ************** just issued to me has been nothing but problems. I JUST activated it 3 days ago and tried to withdraw money at an ATM; the machine said it was an incorrect *** and a chip card error. I tried two more ATMs with the same results. When I got home and went on their website, it said my *** and account is locked from trying to access it more than 3 times. (This company should warn their customers that that would happen!) This is a brand-new card that was just issued to me! Then I tried the "1-time transfer" from the card to my bank account, entered my account and routing numbers, etc. I thought that took care of it because it got as far as displaying the name of my bank and saying it takes 3 business days for the money to be transferred to the bank. I hit continue and thought I was all set. No: it kicked me back to the log-in page instead! I signed back in, and it still showed that the money is on the card and didn't transfer. I tried several more times to transfer the money, but now it won't even get to the transfer page, it repeatedly kicks me back to the log in page. So now I can't access my own money at ATMs because the *** is constantly locking up, nor transfer it to my bank account because their website doesn't work and just sends you back to the home page. There is also no way to reach an actual human to explain the problem. I have funds from ************** ***** of ************ on this useless card that I cannot access in any way! I had no problem with the old debit card they used years ago. From reading this website and several others, I know I'm not the only one having problems with this card.

      Business Response

      Date: 01/03/2024

      Dear ****************,


      My Name is ******** and I'm a Cardholder Advocate with the Way2gGo program. It was a pleasure speaking with you this morning. This is written confirmation that the issue listed has been resolved. Again please be advised to check your bank account within ************************** days to ensure that the funds are reflecting. If any further issues arise please don't hesitate to reach out. Thank you for your time.


      Respectfully, 
      *************;
      Advocate 
      Way2Go Advocacy Group
      Way2Go Debit Card Program
      Tel: ************
      (Voicemail line: Please leave your name, number and the best time to contact you and request to speak with ********)

      Customer Answer

      Date: 01/03/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *********************

    • Initial Complaint

      Date:12/22/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got gas on 12/20. My card stopped at ***** although there was over 100 on the card, the card company put a hold for the remaining balance on the card of 126 dollars leaving me no money I was able to access. Almost 48 hrs later my money is still not returned even after numerous calls to way2go and the gas station associated. The gas station says they have completed the transaction its now on ***********. I spoke to EXTREMLY RUDE AND UNHELPFUL PEOPLE *** 2 SUPERVISORS who refuse to give my money back and tell me in 10 days it SHOULD be returned. I want some action taken against this company.it states NOWHERE In there terms and conditions this pre auth hold would apply and for how much it also doesn't say I have to wait 10 days to get my money returned. I did not authorize this and have clearly stated my case. This company is shameful.

      Business Response

      Date: 01/05/2024

      Dear ********************,

      My name is ******** and I'm a Cardholder Advocate with the Way2Go Program. It was a please speaking with you this morning. This is written confirmation that issue listed has been resolved as you mentioned the funds have been reversed back into your account balance. If any further issues arise please don't hesitate to reach out. Thank you for your time.

      Respectfully, 

      *************;

      Advocate 
      Way2Go Advocacy Group
      Way2Go Debit Card Program

      Tel: ************

      *********************************************

      (****************************************************** line: Please leave your name, number and the best time to contact you and request to speak with ********)

    • Initial Complaint

      Date:12/16/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filed a fraud complaint with the company on 12/9/23 regarding unauthorized transactions. Since then I have not been able to reach a live representative to follow-up. I was advised I would receive paperwork in the mail and it was never delivered. I was also advised I callback and follow-up and i haven't been able to speak to a representative. The phone number is an automated system that keeps disconnecting

      Business Response

      Date: 12/18/2023

      Dear ******************, 

      My name is ******* and Im a Cardholder Advocate with the Way2Go program. It was a pleasure speaking with you today. Per our conversation this afternoon, you had informed me that the paperwork for the ongoing dispute was received in the mail on 12/17/23 and you were able to connect with Way2Go after several failed attempts. Again, I apologize for any issues you had and please feel free to reach out to the contact information below if you have any other questions. Thank you and have a great day. 


      Respectfully, 
      ************;
      Advocate 
      Cardholder Advocacy Group 
      Tel ************ 
      (Voicemail line; Please leave your name, number, the best time to contact and request to speak with *******) 
      Email: ****************************

    • Initial Complaint

      Date:12/15/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It's been over a week since the app has worked. An update was released, and I updated, and still, it doesn't work. There has been no communication from Conduent about it. The website worked last week, but today, it no longer works as well. This is making it difficult to access my child support money. This is critical for many single parents across the country.

      Business Response

      Date: 12/20/2023

      Dear ************, 
       
      My name is ******* and Im a Cardholder Advocate with the Way2Go program. It was a pleasure speaking with you today. Per our conversation, I had advised that a one time passcode needing to be sent to your cellphone number #********** to verify the account and to provide assistance with opening a mobile ticket in regards to the ongoing issue with your app not allowing you to access it and transfer funds. Unfortunately, since you didn't want to move forward with verification, I advised to contact the number on the back of your card for further assistance. Thank you and have a great day. 


      Respectfully, 
       
      ************;
      Advocate  
      Way2Go Advocacy Group 
      Way2Go Debitcard Program 
       
      Tel: ************  
      (Voicemail line; Please leave your name, number, the best time to contact and request to speak with *******) 
       
      Email: ********************************************* 

    Conduent Business Services LLC is NOT a BBB Accredited Business.

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