Business Process Management
Conduent Business Services LLCHeadquarters
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Complaints
This profile includes complaints for Conduent Business Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 274 total complaints in the last 3 years.
- 99 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/18/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After several attempts to get a new card shipped out to me , I received it on the mail. When I attempted to activate it they keep saying my ss is incorrect. I am not getting any answers. This situation is very stressful & way2go still refusing to activate my card. The account has more than 8k, very unprofessional. I have requested for all call recording to be released to ******* attorney and will be following through with this matter .Business Response
Date: 10/23/2023
Dear ****************,
My name is ******* and Im a Cardholder Advocate with the Way2Go program. We recently spoke on 10/19/23 and you had requested for a call back the next business day. I was unable to follow up the next day at the requested time and made another follow up call anyways with no answer and left a voicemail. I also sent an email to *************************, requesting for the best time to get in contact, with no response. I made another follow up call today (10 MST/12 PM CST) with no answer and left another voicemail. Please feel free to respond to the email that I sent on 10/20 if further assistance is still needed. Thank you and have a great day.
Respectfully,
************;
Advocate
Way2Go Advocacy Group
Way2Go Debitcard Program
Tel: ************
(Voicemail line; Please leave your name, number, the best time to contact and request to speak with *******)
Email: *********************************************Initial Complaint
Date:10/05/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been contacting WAY2GO Fraud Services Department since November 2022 regarding unauthorized transactions on my account that occurred for ****** Tik Tok Live, ****** Activation, and XSOLLA, all from the *******************. I have never purchased anything from these vendors, nor am I familiar with any Tik Tok or ****** Live. My claim was denied because of conflicting information which I never received an explanation.Business Response
Date: 10/13/2023
Dear ****************,
Respectfully,Pauline
Advocate
Way2Go Advocacy Group
Way2Go Debitcard Program
Tel: ************
(Voicemail line; Please leave your name, number, the best time to contact and request to speak with *******)Email: *********************************************
Customer Answer
Date: 10/18/2023
Complaint: 20701870
I am rejecting this response because: I left a voicemail message for ****************** on Monday, 10116/23..I haven't received any received any response yet.
Regards,
*************************Business Response
Date: 10/18/2023
Dear ****************,
My name is ******* and Im a Cardholder Advocate with the Way2Go program. It was a pleasure speaking with you today. Again, I apologize for not following up on 10/16 as promised. Per our conversation today, I had informed that SR ************ has been overturned and approved and a final credit was issued on 10/13 for ********. You will receive a letter in the mail within **** business days confirming my investigation. I also informed that SR ************ will remain denied as past time to file, 120 days from the open date of 10/26/22 is 6/28/22 and all transactions from 6/20/22 - 6/25/22 are automatically denied for past time to file. Thank you for your time today and have a great day.
Respectfully,
************;
Advocate
Way2Go Advocacy Group
Way2Go Debitcard Program
Tel: ************
(Voicemail line; Please leave your name, number, the best time to contact and request to speak with *******)
Email: *********************************************Initial Complaint
Date:10/03/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am unable to log into the go program website because its screwed up, this is what my log in page reads-- "English|{{'register5.label.info.language.radio2' | translate}}{{'register5.label.info.language.radio2' | translate}}|{{'register5.label.info.language.radio3.new' | translate}}{{'register5.label.info.language.radio3.new' | translate}}go_portal_logo {{'login.label.userid.forgot' | translate}}{{'login.button.direct.deposit.users' | translate}}{{'forget.password.direct.deposit2' | translate}}"No one can help me unless i givce them my name DOB address phone number email address and NOW they want my drivers license front and back to assist me with getting rid of this "translate" junk. I HATE THAT ******** USED THIS CRAPTASTIC COMPANY TO GIVE MY CHILD SUPPORT!!!!! I CANT EVEN LOG IN TO SEE MY STUPID BALANCE EVER!!! I HAVE BEEN ASKING SINCE MAY AND THEY TEXT ME CODES THEN STOP ANSSWERING UNTIL THEY ASK "CARDHOLDER IS YOUR ISSUE RESOLVED" WHEN THEY DIDNT DO ANYTHING TO ASSIST! I WANT MY **** OF AMERICA CARD BACK!!!!!!!!!!!!!!Business Response
Date: 10/09/2023
Dear **************,
My name is ******* and Im a Cardholder Advocate with the Way2Go program. I attempted to make contact on the following dates with no answer and left a voicemail on each attempt: 10/4/23, 10/5/23 and 10/9/23. An email was also sent to: *********************** on 10/4/23, with no response. Please feel free to reach out to my contact information below if further assistance is still needed. Thank you and have a great day.
Respectfully,
Pauline
Advocate
Way2Go Advocacy Group
Way2Go Debitcard Program
Tel: ************
(Voicemail line; Please leave your name, number, the best time to contact and request to speak with *******)
Email: *********************************************Customer Answer
Date: 10/09/2023
Complaint: 20689285
I am rejecting this response because: YOU CALLED ONCE!!! SO ITS OK FOR YOU NOT TO HELP WITH AN ISSUE FOR 6 MONTHS, YOU CALL ME ONCE AND CALL IT GOOD????????????????????NO THANK YOU !!!!!!! I NEED HELP STILL WITH THIS S***** A** WEBSITE THAT NEVER WORKS AND SHOWS TRASNLATE C*** AND WONT LET ME LOG IN!
Regards,
***************************Business Response
Date: 10/10/2023
Dear **************,
I made contact three times over 3 different business days. Per my last response, I called on 10/4, 10/5 and 10/9 and also reached out via email with no response ************************* Please feel free to reach out to my contact information below if further assistance is still needed. Thank you and have a great day.
Respectfully,
Pauline
Advocate
Way2Go Advocacy Group
Way2Go Debitcard Program
Tel: ************
(Voicemail line; Please leave your name, number, the best time to contact and request to speak with *******)
Email: *********************************************Initial Complaint
Date:10/02/2023
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had $869 I transferred to my bank account t on 9/25. I received an email on 9/26 that the transaction had cleared. I checked with my bank and nothing was there. I waited now a week and still nothing and the I am out $869. No one can tell me where that money went or put it back on the card since my bank hasnt even seen the money either.Business Response
Date: 10/09/2023
Dear ********************,
My name is ******* and Im a Cardholder Advocate with the Way2Go program. Per the email received on 10/6, the issue has been resolved with funds reversing back to the Way2Go bank account. Again, I apologize for any inconvenience and hope you have a great day.
Respectfully,
Pauline
Advocate
Way2Go Advocacy Group
Way2Go Debitcard Program
Tel: ************
(Voicemail line; Please leave your name, number, the best time to contact and request to speak with *******)
Email: *********************************************Initial Complaint
Date:09/26/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was issued a debit card through the ******** child support department for my child support benefits with this company Way2Go and I noticed theres was fraudulent charges on my account. I filed a dispute number ************ September 12,2023 in the amount of $1428.53 because these charges were made in another state than were I have never visited resided or worked. After filing the dispute I was mailed paperwork and was told by a Way2go fraud agent to email to *********************************** I received the paperwork on September 19,2023 the same day I filled it out and emailed as requested. Additionally I sent screenshots of all the fraudulent charges where it clearly has a location other than where I reside. I followed up with a call almost everyday until September 21, 2023 I spoke to ***** and she said that my paperwork was received and I will be receiving provisional credit by September 26,2023. I followed up again September 26,2023 and I was told by ***** that they canceled my dispute because the charges I was disputing were consistent with my previous card activity which is not a fact when the charges were made in a state where I was not at at the time. My son and I depend on this money to makes our ends meet, it is disturbing to know that the state of ******** child support services would partner up with a company that is known to have their prepaid cards to be compromised. I am hoping that you will be able to investigate what their business practices are and how unfair it is yo my son and I to lose out this money because they did not do a thorough investigation on their part.Business Response
Date: 09/29/2023
Dear *****************,
My name is ******* and Im a Cardholder Advocate with the Way2Go program. It was a pleasure speaking with you today.
Again, I want to sincerely apologize for all the issues that you have been going through and dealing with since becoming aware of unauthorized activity taking place on the account.
Per our conversation, I had informed you the previous reviews that took place for your dispute SR ************ had invalid denial reasons. These agents have been reported for coaching to avoid this issue in the future.
The SR ****************** has now been overturned and approved after further review with upper management. The funds of $1,422.49 are now reflecting on the account and you have full access to them. A letter confirming this review of the dispute will be received within **** days. If this paperwork isn't received by the 10th day, please feel free to reach out via email or voicemail line and I can forward via email at that time.
I did review all fees that took place during the disputed timeframe and found the following:
9/1/23 -$3.00 CLIENT ATM WITHDRAWAL FEE
9/1/23 -$0.50 CLIENT ATM BAL INQUIRY FEE KR980251
9/1/23 -$0.50 CLIENT ATM BAL INQUIRY FEE KR980251
9/4/23 -$0.50 CLIENT ATM BAL INQUIRY FEE ******* RENT-M30
9/8/23 -$0.50 CLIENT ATM BAL INQUIRY FEE VX000285
Total: $5.00
I will also be issuing back the card replacement fee incurred from fraud taking place:
9/12/23 $5.00 CLIENT CARD REPLACEMENT FEE
Total: $5.00
At this time, all fees have been credited back to the account along with the disputed amount above.
If you have any other questions, please feel free to reach out via email or through the voicemail line. Thank you so much for taking the time to speak with me today. Have a great weekend.
Respectfully,
Pauline
Advocate
Way2Go Advocacy Group
Way2Go Debitcard Program
Tel: ******************
(Voicemail line; Please leave your name, number, the best time to contact and request to speak with *******)
Email: ***************************************************Initial Complaint
Date:09/18/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Was trying to activate my Way2Go card for child support. Cannot at all reach a person. Tried 25+ times. Its saying my information is inaccurate but they wont transfer me to a person to fix it.Business Response
Date: 09/20/2023
Dear ********************,
My name is ******* and Im a Cardholder Advocate with the Way2Go program. It was a pleasure speaking with you today. Per our conversation, you had informed me that the issue with activating the card was resolved and you had no further questions. Thank you for taking the time to speak with me today and I hope you have a great day.
Respectfully,
Pauline
Advocate
Way2Go Advocacy Group
Way2Go Debitcard Program
Tel: ************
Email: *********************************************Initial Complaint
Date:09/07/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made a payment via Conduent's ****************** and they created two transactions and withdrew twice the amount they were supposed to. The result is that not only do I not have money to live on until I get paid, my account is overdrawn.The amount I'm listing as paid to business is the EXTRA that was withdrawn.Business Response
Date: 11/14/2023
It is unclear to us based on the information supplied what this payment was for. Conduent provides payment support for many companies. Please provide additional details so we may accurately research and respond to your complaint.Initial Complaint
Date:09/06/2023
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Way 2Go Program Is Robbing me blind. I have had several unauthorized transactions on my account that they have denied without proper explanation or investigation.Business Response
Date: 09/08/2023
Dear **************,
My name is ******* and Im a Cardholder Advocate with the Way2Go program. It was a pleasure speaking with you today.Per our conversation, I had informed you that SR ************ has been overturned and approved as chargeback submitted and provisional credit letter sent. The dispute is still pending and funds will reflect in 2-3 days. I also advised if funds get debited again, that means the merchant is fighting the chargeback and will have to provide documents tying the transactions to you. Please wait up to 10 business days from the debit before following up to confirm if the documents have been received. A letter has been issued as Provisional Credit provided and the dispute will remain pending until further notice. You will receive a final letter once the dispute is closed.
Please feel free to reach out to the information if you have any further questions. If you decide to reach out via email please place my name in the subject and if you call the number, it's a voicemail line. Please leave your name, number, the best time to contact and request to speak with me.
Thank you and have a great day.
Respectfully,
Pauline
Advocate
Way2Go Advocacy Group
Way2Go Debitcard Program
Tel: ************
Email: *********************************************Initial Complaint
Date:09/05/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company takes advantage of the position of vulnerable people on government assistance. I have not been able to get into my account. It tells me to reset my password which I've done 20 times to no avail. It tells me too many incorrect login attempts were made which is not true.I try calling and can't get past the robot. I try emailing and get a response telling me to call the same number and speak to someone. It's impossible to access anything and no one will help.I'm pretty sure it's illegal to frequently squander government funds like this and I'm sure the amount they're making is far more than any they actually put into servicing the people using the system.Business Response
Date: 11/15/2023
We appreciate you bringing this matter to our attention. We have taken the necessary steps to completely reset your account. You should be receiving an email from our Customer Support Team that will provide you with a temporary password.
To protect our customers, our system is set up to lock out an account after multiple attempts are made to enter an invalid password. That was the situation with your account.
If we can assist you with anything further, please do not hesitate to reach out to our customer support team,
Customer Answer
Date: 11/18/2023
Complaint: 20557508
I am rejecting this response because:
You created a password that is longer than the 8 digit limit enforced by the website. I get an error when trying to update it saying that "password entered does not conform to format for login."
It took months to get a response and it's even more frustrating that you all have a website so broken and old that you don't even know how a password works when creating it yourself.
Please respond faster this time with a solution. I cannot update a password because your password only works on login but not on the actual password update page.Since this company is taking government money, they also need to hire a developer to at least make the website work by **** standards let alone 2023 ones.
Regards,
***************************Business Response
Date: 11/20/2023
Dear ******************,
Per the last message sent, you were advised the account was reset. You will need to create a new account and new password to get access. Have a great day.
Respectfully,
Pauline
Advocate
Way2Go Advocacy Group
Way2Go Debitcard Program
Tel: ************
(Voicemail line; Please leave your name, number, the best time to contact and request to speak with *******)Initial Complaint
Date:08/29/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I cannot login to my account and I have tried to use the password reset function 6 times on 3 different browsers and there isn't a way to reset my password. I have called the number on the back of my card to get help and it is impossible to speak with a human being. There is no option to talk to a representative and I need to be able to log into my account.This is a bank who holds people's money. They should have customer service reps available to speak to someone. The automated system doesn't give 1 option to speak with someone unless you want to file a lost/stolen card and then the system blocks your card before even getting to speak to someone.Business Response
Date: 08/30/2023
Dear ****************,
My name is ******* and Im a Cardholder Advocate with the Way2Go program. It was a pleasure speaking with you today. Per our conversation, I apologized for the issues you are having with accessing your account via the ********************** website. A ticket (SR#************) has been opened so that an agent from the Web Support Team may further assist you. A follow up call will be made in 3-5 business days from today and I did advise of the hours when you are available on the weekdays/weekends. If you have any other questions or further assistance is needed, please feel free to reach out to my email (subject line: *******) or the voicemail line (please leave your name, number, the best time to contact and request to speak with *******) below. Thank you so much and have a great day.
Respectfully,
Pauline
Advocate
Way2Go Advocacy Group
Way2Go Debitcard Program
Tel: ************
Email: *********************************************
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