Complaints

This profile includes complaints for Conduent Business Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Conduent Business Services LLC

  100 Campus Dr Ste 200 Florham Park, NJ 07932-1029

• 

  Conduent Business Services, LLC

  4924 Green Rd Raleigh, NC 27616-2832

• 

  Conduent

  1702 N Collins Blvd Richardson, TX 75080-3566

• 

  Conduent

  1084 S Laurel Rd London, KY 40744

• 

  Conduent Business Services LLC

  9601 Amberglen Blvd Austin, TX 78729-1104

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The last two months it has been taking 5-6 days before they release funds after receiving them. It also takes even longer if the holiday passes. Way2go is unethically and irresponsibly not depositing childsupport payments in a timely manner. So, I am placing a formal complaint for this issue to be looked further into. Especially, because several other people are experiencing the same delay. Yet, we cannot contact an actual person at Way2Go for ********.

  Business Response

  Date: 08/29/2023

  Dear *******************, 
   
  My name is ******* and Im a Cardholder Advocate with the Way2Go program. It was a pleasure speaking with you today. Per our conversation, I had apologized for the delay of receiving your funds and informed that our dates weren't reflecting the same. I had advised you of the following past deposit issue and effective dates: 

  
  Issue Date:                                          Effective Date:
  8/25/2023                                            8/28/2023
  8/15/2023                                            8/16/23
  8/10/2023                                            8/11/2023
  8/7//2023                                            8/8/2023

  
  I was then informed that my dates weren't the same dates that were reflecting in the mobile app. A mobile ticket has now been opened and is pending review: SR ************* Somebody from the mobile team will follow up within 3-5 business days to further assist with explaining why the dates aren't reflecting the same as our system. I apologize for the inconvenience and hope you have a great day. Please feel free to reach out to the phone number or email below. If you decide to contact via phone, the phone number is a voicemail line. Please leave your name, number, the best time to get in contact and request to speak with *************** 
  Thank you and have a great day. 
  
  Respectfully, 
   
  Pauline 
  Advocate  
  Way2Go Advocacy Group 
  Way2Go Debitcard Program 
   
  Tel: ************ 
  Email: ********************************************* 

  Customer Answer

  Date: 08/29/2023

  
  Complaint: 20526830
  
  I am rejecting this response because:
  
  I did not receive those payments on the dates listed.
  
  Regards,
  
  *******************************

  Business Response

  Date: 08/31/2023

  Dear ********************, 

  My name is ******* and Im a Cardholder Advocate with the Way2Go program. You'll have to wait for the mobile/web support team to reach out to further assist with the issue you are having. Thank you and have a nice day. 

  
  Respectfully, 
   
  ************;
  Advocate  
  Way2Go Advocacy Group 
  Way2Go Debitcard Program 
   
  Tel: ************ 
  Email: ********************************************* 

• Initial Complaint

  Date:08/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cannot reach a live person after a week of trying. My 1st transfer to my bank went smooth. Took 3 days which I wasnt happy about since MY BANK has instant deposit so it shouldnt have taken that long. Next week it was kicked back to me. after 3 days(incurred 50 in late fees on payments. Now this week it cleared but still no money and no way to reach customer service. This is THE ABSOLUTE worst. Never experienced this from any other companies with transfers. This company has caused me late fees and now im on day 3 money still in limbo. All I want is to speak to someone on the phone and get this right. Oh also I started the automatic transfer but didnt finish or get a confirmation number and it was dorectly transferred regardless. How on earth is this being allowed to happen from. Government contractor.

  Business Response

  Date: 08/08/2023

  Dear ********************, 

  
  My name is ******* and Im a Cardholder Advocate with the Way2Go program. It was a pleasure speaking with you on 8/3/23. Per our conversation, I had advised to attempt a transfer via the *** and you had informed me that it didn't work. I then informed submitting paperwork was an option to assist with the process and you had declined. I had then followed up via email and informed that a ticket can be opened for you to assist with the issue of your funds bouncing back and forth. I made 2 follow up calls to assist with opening the ticket with no answer and left voicemails. If further assistance is still needed, please feel free to reach out to the phone number (please leave a voicemail with your name, number, the best time to get in contact and request to speak with *******) or email below. Thank you and have a great day. 

  
  Respectfully, 
   
  ************;
  Advocate  
  Way2Go Advocacy Group 
  Way2Go Debitcard Program 
   
  Tel: ************ 
  Email: ********************************************* 

• Initial Complaint

  Date:07/28/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/8/2023 I went shopping at ************* store in ******* spending $223.86 I left the store ordered me a Lyft home I have proof of my drop off time and pick up time I got home and checked my app on my phone noticed a $400 withdrawal between this time that I no I didnt make so I tried to call the card company but wasnt able to reach them at first when I finally reached someone I was told this had to happen when I swiped my card to pay for my items some machines have devices on them and it copied my card information but I still didnt understand how was someone able to get my money off my card the representative said through a device thats on the machine I paid for my items my card was skimmed I still dont understand I had my card but my money was missing I asked for a address where the money was taken off at the card company said thats not available but my money is gone I dont understand I asked what was the ************* charges they said its a balance inquiry I have a app I dont need to check my balance and now Im being told I will not get my money back because they dont believe this transaction was fraudulent I explained I have my uber and Lyft receipts showing I went to the store and back home no ATM stops at all Im a childcare provider I receive my payments on this way2go card thinking it was better than the paper checks now Im out of over $400 dollars! I would like my money back I already sent paperwork in to have my paycheck going to another account but was told it could take up to two pay cycles I just want my money back that was took from me I work hard for my money to just let someone take it!

  Business Response

  Date: 08/03/2023

  Dear ***********,  
   
  My name is ******* and Im a Cardholder Advocate with the Way2Go program. It was a pleasure speaking with you today. Per our conversation, I advised you of the following: 

               SR ************ has been overturned and approved with $403.25 credited back to the account

               $20 credited back to the account for expedited and replacement fee for card ending in 3189

               $1.35 credited back to the account for fee inquired on unauthorized withdrawal

  If you have any further questions, please feel free to reach out to the email or phone number below (If you reach out via phone, please leave a voicemail with your name, number, the best time to contact and request to speak with *******).

  Thank you and have a great day. 

  Respectfully, 
   
  Pauline 
  Advocate  
  Way2Go Advocacy Group 
  Way2Go Debitcard Program 
   
  Tel: ************ 
  Email: ********************************************* 

  Customer Answer

  Date: 08/03/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:07/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is money in my account that has been taken out and supposed to refunded but it has not went back to my bank account and there is Absolutely NO Way I Can Get in contact to talk to ANYONE about MY Money I am MISSING ... Hopefully I can Get A Response Now

  Business Response

  Date: 08/02/2023

  Dear **************, 
   
  My name is ******* and Im a Cardholder Advocate with the Way2Go program. It was a pleasure speaking with you today. While on the line discussing your options for the 2 transactions that aren't authorized, the call went silent. I disconnected and called back with no answer and left a voicemail. The following transactions will have to be adjusted by the merchant: 7/20/23 PREAUTH REVERSAL DEBIT -$12.73 LYFT.COM/CHARGES ; 7/20/23 PREAUTH REVERSAL DEBIT -$11.26 LYFT.COM/CHARGE. Way2Go is not holding the funds and we are unable to release them since the merchant is the one who debited. Please continue to refer to merchant for the funds. Tomorrow on 8/3/23 will be 10 business days since the debit, if the funds aren't reflecting by then, please continue to contact the merchant as a dispute can't be opened for these type of transactions. Thank you for your time and have a great day. 

  
  Respectfully, 
   
  ************;
  Advocate  
  Way2Go Advocacy Group 
  Way2Go Debitcard Program 
   
  Tel: ************ 
  Email: ********************************************* 

• Initial Complaint

  Date:07/20/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I can not use card and was locked out of app but have no way at all to speak with an actual person about my issue. It is just an automated system with no prompts to actual service customers accordingly. I have tried every thing to be able to access my funds and speak with someone with no avail

  Business Response

  Date: 07/25/2023

  Dear **************, 
   
  My name is ******* and Im a Cardholder Advocate with the Way2Go program. We last spoke on 7/21/23 where I made contact to gather more information to locate your account. Unfortunately, I was unable to assist on this call and was advised to follow up. The account was located and follow up calls were made on the following dates: 7/21/23, 7/24/23 and 7/25/23. I left a voicemail on each attempt with call back number listed below. I also attempted to reach out via email to ***********************, with no response. If further assistance is still needed with not being able to access the funds on the card or mobile app issues, please reach out to the contact information below. Thank you so much and have a great day. 
  

  
  Respectfully, 
   
  Pauline 
  Advocate  
  Way2Go Advocacy Group 
  Way2Go Debitcard Program 
   
  Tel: ************ 
  Email: ********************************************* 

• Initial Complaint

  Date:07/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received my child support card from Conduent Company and attempted yesterday at 8:19 am(7/17) to activate my card. I became locked out for some reason. I waited the 24 hour waiting period and called back this morning, (7/18) at 8:20am. I have the call logs. I was put on hold for ******************************************************************************************************************************** number from child support. I called child support and got my participant id number. I again called Conduent Company this morning(7/18) at 9:51am am to get assistance after the 24 hour waiting period. I was put on hold for over an hour only to be told my card was still locked after 26 hours and there was nothing they could do about it. At this point I am frustrated. The supervisor I spoke to *****, refused to give me any information to her manager, and told me I could try to call back and speak to another supervisor. I have been trying to get support and my money for over 24 hours and there is literally no one to get help from when you call the number or go online. This is unacceptable, and horrible for people that have no choice but to use this card distributed by a company that works with child support. Companies like this should not be allowed to be in business, and a government office should not be allowed to work with a company that does business in this manner and holds peoples NEEDED child support That is my money and i should be able to access it. If there are issues there should be a person you can speak to that can help you. My funds should be available for me to access after the 24 hour waiting period. I have done everything they have asked me to. I have wasted my time, and am losing work due to having to be on the phone for over 2 hours with no resolution.

  Business Response

  Date: 07/24/2023

  Dear ******************, 
   
  My name is ******* and Im a Cardholder Advocate with the Way2Go program. It was a pleasure speaking with you today. Per our conversation, you informed me that you had no further questions in regards to the issue for the complaint submitted about your Way2Go card. If you have any further questions, please feel free to reach out to the number/email below. Thank you and have a great day. 

  
  Respectfully, 
   
  ************;
  Advocate  
  Way2Go Advocacy Group 
  Way2Go Debitcard Program 
   
  Tel: ************ 
  Email: ********************************************* 

  Customer Answer

  Date: 07/24/2023

  
  Complaint: 20339466
  
  I am rejecting this response because:
  They did nothing to remedy the issue. The woman called this morning and asked if I have any questions which I do not, but that fixes nothing.
  
  
  Regards,
  
  *********************************

  Business Response

  Date: 07/31/2023

  Dear ******************,
  
  I hope this email finds you well. This is to acknowledge that we recently had a conversation on 7/24/2023 concerning your complaint #********. During our discussion, you kindly informed us that you do not wish to receive any further services or resolution regarding the matter at hand.
  
  We genuinely value your feedback and take your preferences seriously. Since you have expressed your decision not to avail of any service or resolution, we will respect your request and proceed to close your complaint as of today, 7/31/2023.

  If you ever reconsider or have any other inquiries in the future, please know that our support team is always available to assist you. You can reach us via:
  
  Email: *********************************************
  Cardholder ************** Phone: ************
  Direct ************************ Phone: *************
  Website: ******************************************
  
  Thank you for your understanding, and we hope that you have a positive experience with our products/services in the future. If you have any questions or need any further assistance, do not hesitate to reach out.
  
  Best regards,

  Pauline 
  Advocate  
  Way2Go ************** 
  Way2Go Debitcard Program 
   
  Tel: ************ 
  Email: *********************************************
  

• Initial Complaint

  Date:07/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is fraud ring happening within the Georgia Eppicard program. I filed a fraud claim for several online transactions that had been made using funds from my child support card. I filed the claim on June 1 and they sent out a letter on June 2 telling me my claim was denied because of conflicting information. Well when I call to check on the "confilcting information" the agent had no idea what the conflicting information could have been. However in revealing to me what was entered into their system, the amounts that I was claiming was different from the actual transactions. Meaning what the agent entered as the amounts I was claiming as fraud did not match what was actually charged, thus the "conflicting information". So this is the scheme: people within the Georgia Eppicard program are watching customer accounts and making fraudulent charges using thier funds and when they call to claim fraud, they enter conflicting information into the system so that the claim is kicked out. Either that or they are making decision based on bias. As a Black woman, I may use many of the merchants from my fraud claim, but I am not a liar or a thief and that is what I am being labeled as when you dismiss my claim without even conducting a proper investigation. This crime ring runs deep as supervisors are also a part of the scheme. I was just on the phone with a senior supervisor and she left me on hold and did not return. If you are a Georgia Eppicard user please find another way to get your money. How can you report the fraud department to the fraud department????!!!! Those people will try to manipulate you into thinking you are crazy but I promise this information is going to end ** in the right hands and an internal investigation will be launched.

  Business Response

  Date: 07/19/2023

  Dear ******************
   
  My name is ******* and Im a Cardholder Advocate with the Way2Go program. It was a pleasure speaking with you today. Per our conversation, I advised you that SR 1-7240958956 had been overturned and approved. I went through the chargeback process with you: credits of $920.20 will reflect on the account in 2-3 days, possible debits can happen now between ***** days. I did inform you to wait up to 10 days after the debit before contacting Way2Go to confirm if the merchants represented with documents and if not, to request for the funds to be placed back on the account. Lastly, I informed you that a letter will be received within **** days from today. Again, you may reach out via email (please write my name in the subject line) /phone (please leave a voicemail with your name, number, the best time to contact and request to speak with me) if you have any issues in the future. Thank you so much and have a great day. 

  
  Respectfully, 
   
  ************;
  Advocate  
  Way2Go Advocacy Group 
  Way2Go Debitcard Program 
   
  Tel: ************ 
  Email: ********************************************* 

  Customer Answer

  Date: 07/20/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************************

• Initial Complaint

  Date:07/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to contact the adjuster ********************* at ************ several, several times and he keeps changing his phone message saying he's out and he will be back on such-and-such date and he never returned my calls. I asked for a supervisor and they never returned my calls. **************** doesn't know anything. I am now getting hang *** when I call for a claim status. I am asking for an actual manager on a corporate level to contact me and give me a claim status on Claim# C540C8584609 Date of injury-5/26/2018 for service dates 2/20/2021, 5/19/2021, and 4/19/2021.

  Business Response

  Date: 07/17/2023

  Dear ****************, 

  My name is ******* and Im a Cardholder Advocate with the Direct Express program. It was a pleasure speaking with you on 7/14/23. Per our conversation, I informed you that your information had been directed to the wrong area and had advised you that you would need to resubmit the complaint so that it may go to the correct department to further assist you. Unfortunately, Direct Express is unable to assist with your issue regarding your insurance adjuster. Thank you and have a great day. 
   
  Respectfully, 
   
  Pauline 
  Advocate  
  Cardholder Advocacy Group 
  Direct Express Debitcard Program 
  **************************** 
  

• Initial Complaint

  Date:07/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past at least 4-5 months I cannot access my son's CHILD SUPPORT that I receive for him via Child Support Services in **, an enforcement agency that uses WAY2GO Program. When being called the "Go Program", first of all there is no access to a human, but robots, therefore I cannot find out the reason why I cannot access the money despite the fact that the answering machines/robots tell me that the child support has been received. So, when trying to access it and send it through Transferwise, for example, to my bank account in *******, it does not allow me to do it. It has to pass about 3-4 days until I am allowed to access MY CHILD'S MONEY to which he is entitled by Court Order. It is not only annoying, but probably illegal to invest the children's money without their parents' consent. I believe that the respective financial institution, Conduit, is doing so. PLEASE verify the activity of Conduit and Way2Go Program as soon as possible. We are being based on this money for living. Thank you!Sincerely, *********************************

  Business Response

  Date: 07/12/2023

  Dear ************************, 
   
  My name is ******* and Im a Cardholder Advocate with the Way2Go program. It was a pleasure speaking with you today. Per our conversation, I informed you that ********** Child Support is no longer allowing for Bank Transfers/IVR Transfers to be made. I informed that you'll need to use a different payment method such as ATM withdrawals or Cash Back Purchases. I also informed, if you're unable to use the Way2Go card in your country, then you'll have to contact your local agency about future payment arrangements. Again, I apologize for the inconvenience. Have a great day. 

  
  Respectfully, 
   
  Pauline 
  Advocate  
  Way2Go Advocacy Group 
  Way2Go Debitcard Program 
   
  Email: ********************************************* 

• Initial Complaint

  Date:07/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent an email on 5/2/23 that my replacement card would be shipped and I would receive tracking information. It has been over two months my card has now expired and I never received a new card or email with tracking information. I have called over 15 times I. Two months trying to get ahold of someone and one one ever answers the phone. You wait on hold for over 30 minutes and get hung up on. I have no access to my card or child support. No one from this company answers the phone. I have read the reviews and the company always says they have called back 3 times. No one has called me back. I havent even been able to make contact to give anyone my phone number to call back. This company is horrible. Over two months trying to get someone to answer the phone. I have called all hours of the day to see if that made a difference and it does not. Child support cannot help and the online login does not work. I hope child support stops using this terrible company. I would love to access my money.

  Business Response

  Date: 07/11/2023

  Dear ******************, 
   
  My name is ******* and Im a Cardholder Advocate with the Way2Go program. It was a pleasure speaking with you today. Per our conversation, I confirmed that the card has been issued since 7/7/23 and can take **** days to arrive. The arrive estimated date is between  7/17/23- 7/18/23. Thank you so much and have a great day. 

  
  Respectfully, 
   
  ************;
  Advocate  
  Way2Go Advocacy Group 
  Way2Go Debitcard Program 
  

  Email: *********************************************