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Business Profile

Business Process Management

Conduent Business Services LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Business Process Management.

Complaints

This profile includes complaints for Conduent Business Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 274 total complaints in the last 3 years.
    • 98 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/07/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My complaint is with Way 2 go card which is not the way 2 Go. This company charges money that right fully belong to my children for child support whenever you have an issue with your card they charge **** to try and rectify the issue. I think that is sad and wrong.

      Business Response

      Date: 07/12/2023

      Dear ****************, 
       
      My name is ******* and Im a Cardholder Advocate with the Way2Go program. I made several attempts to get in contact via phone and email. I contacted phone #************** on 7/10, 7/11 and 7/12. I was able to leave a total of 3 voicemails. I also sent email to ************************ on 7/10 with no response. Please reach out via email at the address below if further assistance is still needed with this issue. Thank you and have a great day. 


      Respectfully, 
       
      ************;
      Advocate  
      Way2Go Advocacy Group 
      Way2Go Debitcard Program 
       
      Email: ********************************************* 

    • Initial Complaint

      Date:07/05/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This cardholder service makes it impossible to contact a live person. My checking account is closed and I need to change direct deposit information before my next deposit and there is not way to complete this online due to the website not loading properly nor can I speak to someone.

      Business Response

      Date: 07/06/2023

      Dear ****************, 
       
      My name is ******* and Im a Cardholder Advocate with the Way2Go program. It was a pleasure speaking with you this morning. Per our conversation, you confirmed that assistance was already provided and you had no further questions. If any future assistance is needed, please reach out to the email below. Thank you so much for taking the time to answer my call and have a great day. 


      Respectfully, 
       
      Pauline 
      Advocate  
      Way2Go Advocacy Group 
      Way2Go Debitcard Program 
      Email: ********************************************* 

    • Initial Complaint

      Date:07/05/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      All these numbers and still no agent. Fifty dollars is on hold. **** app said I should reach out to way2go, but a live agent never comes to the phone

      Business Response

      Date: 07/07/2023

      Dear **********, 
       
      My name is ******* and Im a Cardholder Advocate with the Way2Go program. It was a pleasure speaking with you this morning. Per our conversation, I advised you that all CashApp transactions have settled on the account (7/3 $50, 7/3 $25 and 7/5 $50) I advised you that there were no transactions pending or being held. Please reach out to the merchant for further assistance with locating these funds. Please feel free to reach out via email if you have any further questions. Thank you and have a great day.   


      Respectfully, 
       
      ************;
      Advocate  
      Way2Go Advocacy Group 
      Way2Go Debitcard Program 

      Email: ********************************************* 

    • Initial Complaint

      Date:06/30/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There is no way to contact a live representative as the automated system disconnects calls that do not fall into the limited options. My card expires 6/2023, and I will not be able to receive funds via Way2Go/go program.com for the CA ********************* program beginning 7/2023. There is no option to speak to someone in order to request a new card or inquire about why I have not received a replacement.

      Business Response

      Date: 07/06/2023

      Dear *************************, 
       
      My name is ******* and Im a Cardholder Advocate with the Way2Go program. I have attempted to make contact over the past few days. I called phone number #************** and left three voicemails on the following dates: 7/3, 7/5 and 7/6. I also attempted to reach out via email to ************************, with no response. Please feel free to reach back out to the email below if further assistance is still needed. Thank you and have a great day. 


      Respectfully, 
       
      ************;
      Advocate  
      Way2Go Advocacy Group 
      Way2Go Debitcard Program 
      Email: ********************************************* 

    • Initial Complaint

      Date:06/30/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was issued this card for child support. I had $400+ stolen from me and they refuse to do anything. They said they did an investigation and closed my case.

      Business Response

      Date: 07/10/2023

      Dear ****************
       
      My name is ******* and Im a Cardholder Advocate with the Way2Go program. It was a pleasure speaking with you today. Per our conversation, I had advised that SR 1-7228773674 has been overturned. I informed you that I was able to determine that the previous agent that worked the dispute, provided invalid denial reasons. I informed you that the dispute was split for final credit of $287.10 and a provisional credit of $149.85. The chargeback (provisional credit) has been submitted and will reflect on the account in 2-3 days. I went over the chargeback process with you as well. I lastly informed 2 letters will be received in the mail regarding this decision. If you have any further questions, please feel free to reach out via email. Thank you and have a great day. 

       
      Respectfully, 
       
      Pauline 
      Advocate  
      Way2Go Advocacy Group 
      Way2Go Debitcard Program 

      Email: ********************************************* 

    • Initial Complaint

      Date:06/26/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a way2go card issued through ************ for child support payments. There was over $10,000 in this account. I noticed that nearly all of these funds were fraudulently withdrawn over the course of a month. There is no phone number where a live person can be reached for this company to call. There is no fax number or email provided. I mailed a certified letter to the mailing address provided detailing all fraudulent withdrawals. This was over 6 weeks ago. I have received no response. Per banking law in the US, these fraudulent withdrawals should have been addressed given that I contacted the bank in a timely fashion. Despite the legal requirement for response and investigation, way2go has not contacted me or acknowledged my letter at all. I will be submitting additional complaints to the attorney general and will be seeking personal legal representation on this matter.

      Business Response

      Date: 06/30/2023

      Good Morning ***************************************, 

      My name is ******* and Im a Cardholder Advocate with the Way2Go program. It was a pleasure speaking with you today. Per our conversation, I advised you of the dispute process (***** days for review) and informed the due date is 7/17/23. The SR 1-7296796174 that was opened is currently pending review and is a total of $11,619.24. I also provided fax and email to be able to submit paperwork (email: ********************************** and fax#s: 877-507-0012/877-494-4276) If you have any further questions, please reach out to the number on the back of your card for further assistance with the pending dispute. Thank you and have a great day. 


      Respectfully, 
       
      ************;
      Advocate  
      Way2Go Advocacy Group 
      Way2Go Debitcard Program 
       
      Email: ********************************************* 

    • Initial Complaint

      Date:06/21/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received my Way2Go card and had funds loaded into it only for it to decline every transaction. I tried to reset my pin and was able to. Upon trying to use the new pin it is saying my account is locked. This company has no live support so you run through automations that hang up when you do not pick from their 3 list options of creating a pin, checking status of a new card, or reporting one stolen. This entire things feels very fishy and I have read complaints about the same instance occurring multiple times. I do not know why so many companies rely on this card distributor but they are not effective in the slightest and there is no way to express your concerns to an actual person unless THEY reach out to YOU whenever it is convenient for them. Meanwhile my life funds are tied ** in a place I cant access.

      Business Response

      Date: 06/29/2023

      Good Morning **************, 

      My name is ******* and Im a Cardholder Advocate with the Way2Go program. It was a pleasure speaking with you yesterday. I attempted to make a follow up call this morning with no answer and left a voicemail. I never received an email with your ** attached and sent a follow up email this morning as well requesting for these documents. If you would like further assistance with accessing your funds, please respond to my email with the ** attachments. Once received, I will forward to our ** department and will follow up with another phone call once reviewed and approved. Thank you and have a great day. 

      Respectfully, 
       
      ************;
      Advocate  
      Way2Go Advocacy Group 
      Way2Go Debitcard Program 

      Email: ********************************************* 

    • Initial Complaint

      Date:06/08/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** child support forced me to use a 3rd party child support card called Way2Go. I have serious issues contacting this company and cannot log onto either the mobile app or the website to view my child suppprt information (I am the custodial parent). Any number associated with them only leads to automated prompts. I have gone to their website goprogram.com to try and find any other means of contacting them but to no avail. I have contacted the ****** *** child support helpline and even asked to speak to a superior but was just told to continue calling the number on the back of the card. How does a company that handles child support payments not have a way to speak to someone.

      Business Response

      Date: 06/13/2023

      Dear **************, 
       
      My name is ******* and Im a Cardholder Advocate with the Way2Go program. I have made several attempts to get in contact with you. I called phone number ************** with no answer and left a total of 3 voicemails over the following dates: 6/9, 6/12 and 6/13. Please reach out to the email or phone number below (leave a voicemail requesting to speak with ******* and the best time and number to contact you back on) if further assistance is still needed. Thank you so much and have a great day. 


      Respectfully, 
       
      ************;
      Advocate  
      Way2Go Advocacy Group 
      Way2Go Debitcard Program 
       
      Tel: ************

    • Initial Complaint

      Date:05/31/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please give me my new card. The card. On 5/30/2023 I called 2-888-741-1115 to the New Direct Express card processing to inquire about my card status and find out why I haven't received the card. A lady name ****** asked me to verify my account and she wanted to know how much money I earned monthly and I told her to let me speak to a Supervisor. She transferred me to a lady named ******* who just hung up the telephone on me. I need my benefits with my new the card. I am going to be evicted. I have to feed my family. Ver rude customer service from **************

      Business Response

      Date: 06/07/2023

      Dear ********************, 
       
      My name is ******* and Im a Cardholder Advocate with the Direct Express program. I have tried several times to get in contact to ************ with no answer and have left several voicemails on the following dates: 6/5, 6/6 and 6/7.Please feel free to reach out via email or voicemail (information below) for further assistance. Thank you so much and have a great day. 
       
      Respectfully, 
       
      Pauline 
      Advocate  
      Cardholder Advocacy Group 
      Direct Express Debitcard Program 
      Tel: ************ 
      Email: **************************** 

    • Initial Complaint

      Date:05/30/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cannot upload a copy of charges because their app will not allow me to take a screenshot or copy of transactions history. I made a purchase with Kohls.com on 5/17/23 in amount of ***** which was of course "pending" but had already subtracted money from the account. Then I once again seen the same charge on 5/23/23 with no change to my balance. Then on may 26th, again I see the charge with no change to my balance, yet on 5/25/23 I get a pos denial fee of .75 cents.. my balance was never overdrawn from this or any other charge this month (your fee is only thing that ******** my account). There is no reason for this unsufficiant funds fee. I had only made one transaction in the amount of ***** and that was back on May 17th which had already been deducted that day. This has just gotten ridiculous with these charges left and right for no apparent reason. When I call no one makes sense in customer service. On 5/7/23 I had also gotten two .75 cent pos denial fees as well for no apparent reason because the funds were in my account yet was denied twice through PayPal and money was pending twice then got released. I had called cs that day and was told I needed to call them each time I want to use PayPal so it goes through, which is ridiculous! I ended up having to send money directly to a friend's PayPal to make the transaction with petco because it got denied again after speaking with cs again that same day. I requested to have those two .75 cent fees disputed the first time I called that day, and they were never taken off. It seems this company is charging denial fees every chance they get for no reason and that is not okay. The last four digits of my card number is #****. It is for child support (eppicard goprogram).

      Business Response

      Date: 06/07/2023

      Dear ************, 
       
      My name is ******* and Im a Cardholder Advocate with the Way2Go program. I have attempted several times to get in contact with no response. I called the following numbers: ************** and ************** on the following dates: 6/5, 6/6 and 6/7. I also reached out via email to ******************* Please feel free to reach out via email or voicemail (information below) for further assistance. Thank you so much and have a great day. 


      Respectfully, 
       
      ************;
      Advocate  
      Way2Go Advocacy Group 
      Way2Go Debitcard Program 
       
      Tel: ************ 
      Email: ********************************************* 

    Conduent Business Services LLC is NOT a BBB Accredited Business.

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