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Business Profile

Business Process Management

Conduent Business Services LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Business Process Management.

Complaints

This profile includes complaints for Conduent Business Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 274 total complaints in the last 3 years.
    • 98 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/25/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This credit card is the mechanism for getting unemployment funds out to citizens. The card states that direct deposit and one time transfers to a bank account are available but the website doesn't function properly in order to complete that transaction. Multiple calls to customer service were not resolve the problem. When I requested to speak with a supervisor, I was told by the supervisor there was nothing they could do and directly me back to the phone menu I had tried many times.This is clearly a predatory practice designed to force individuals to use the card, which is most profitable for the company.

      Business Response

      Date: 06/02/2023

      Dear ******************,
       
      My name is ******* and Im a Cardholder Advocate with the Way2Go program. It was a pleasure speaking with you today. Per our conversation, I informed you that Direct Deposit into a personal bank account isn't an option with the program. The only methods to access your funds would be through ATM withdrawal, bank teller or contacting your local agency to have your funds redirected to a personal bank account. Thank you so much for taking the time to speak with me today. Have a wonderful weekend. 

      Respectfully, 
       
      Pauline 
      Advocate  
      Way2Go Advocacy Group 
      Way2Go Debitcard Program 
       
      Tel: ************ 
      Email: ********************************************* 

    • Initial Complaint

      Date:05/11/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Conduent is not sending out cards in a timely mannner Ive reported a card lost/stolen 3 times once in February once in March and once in April all 3 times they have stated that the card has been mailed and I have not received the card. This card depends on the lively hood of my family.

      Business Response

      Date: 05/17/2023

      Good Morning ******************, 

      My name is ******* and Im a Cardholder Advocate with the Way2Go program. I have attempted to make contact over the past couple of days. I called the following number on the following dates: ************** (5/12, 5/15 and 5/17). I was able to leave one voicemail on the first attempt and the last two attempts, the mailbox was full. I also attempted to reach out via email to **************************************************************;with no response. Please respond via email to ********************************************* if further assistance is still needed. Thank you and have a great day. 

      Respectfully, 
       
      Pauline 
      Advocate  
      Way2Go Advocacy Group 
      Way2Go Debitcard Program 
       
      Tel: ************ 
      Email: ********************************************* 

    • Initial Complaint

      Date:05/09/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tried to file a transaction dispute with the bank, but they will not remove the pending charge of **** from my bank statement, even though it has been more than 10 days since the cancelled transaction. One charge of **** was posted on 5/1 and there is another charge pending in the amount of **** on 4/29. I only purchased one Arizona ice tea on 4/29 for **** at Rubicon Liquor. The clerk made me swipe my card on one machine, then he grabbed my card from me and swiped my card on another machine. I still don't know why he did that.

      Business Response

      Date: 05/17/2023

      Good Morning Ms. ****, 

      I have attempted to make contact over the past couple of days. I called the following number on the following dates: ********** (5/12, 5/15 and 5/17). I have left a voicemail on each attempt as well. I also attempted to reach out via email to ******************* with no response. Please respond via email to ********************************************* if further assistance is still needed. Thank you and have a great day. 

       

      Respectfully, 
       
      Pauline 
      Advocate  
      Way2Go Advocacy Group 
      Way2Go Debitcard Program 
       
      Tel: ************ 
      Email: ********************************************* 

    • Initial Complaint

      Date:05/01/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dates of transactions include: 02/19, 03/07, 03/08, 03/10, 04/12, 04/26, Issue: disputing fraudulent transactions: not conducting a proper investigation, not getting responses back from company.

      Business Response

      Date: 05/11/2023

      Good Afternoon ****************, 

      It was a pleasure speaking with you today. Per our conversation, I advised that SR ************ would remain denied and to contact Way2Go Inbound side to escalate the decision moving forward. Again, you will receive a letter in the mail within **** days with further information about the decision. Thank you so much and have a great day. 

      Respectfully, 
       
      ************;
      Advocate  
      Way2Go Advocacy Group 
      Way2Go Debitcard Program 
       
      Tel: ************ 
      Email: ********************************************* 

      Customer Answer

      Date: 05/11/2023


      Complaint: 20004215

      I am rejecting this response because:

      She said it was denied due to conflicting information. I asked what was conflicting as the information has been the same during the whole process and she could not Give me an answer all though she said she personally denied it due to conflicting information and that it was policy she could not tell me why but I would instead have to wait for a letter saying it was denied due to conflicting Information. Again I am being pushed around and not actually getting anything resolved. 

      Regards,

      ***************************

      Business Response

      Date: 05/12/2023

      Good Afternoon ****************, 

      Per our conversation, the SR ************ will remain denied. You will have to contact Way2Go inbound side for further assistance with re-escalating the decision if you are wanting another review to take place. I also advised the only information I'm allowed to provide over the phone, is that the dispute was denied for conflicting information - further information will be provided by mail in regards to the denial. Thank you and have a great weekend. 

      Respectfully, 
       
      Pauline 
      Advocate  
      Way2Go Advocacy Group 
      Way2Go Debitcard Program 
       
      Tel: ************ 
      Email: ********************************************* 

    • Initial Complaint

      Date:04/10/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Way2Go card is the only way the ***************** allows child support payments to be received. On 4/9/2023 I noticed my child support funds had been wiped out. Unfortunately, the funds had just posted the day before. The charges are clearly fraudulent as they are all within a two day time span and all from some online video s*** store. I have obviously NEVER purchased anything from this place before, or any place like it before. It would take two seconds to review and determine fraudulent. I called on 4/9/23 to report the fraud activity. Was given a SR number and was told it would take 45 to 90 days for the investigation. Luckily, I know my rights and the bank is required to give me a provisional credit within 10 days or they are not in compliance with federal law. Also, I know as a consumer having notified the bank within two business days I am not liable for anything over $50. They told me they would mail me some form called the Fraud Questionnaire form and it would take 3-4 days to come in the mail. Which is absurd. No one uses snail mail for important banking forms. It took me three minutes to find the form online. The same form they refused to email me and stated it must be mailed. These people do not care about families or children. I will be speaking to my Attorney General about this matter. Government payments should not be in the hands of such incompetent people.

      Business Response

      Date: 04/13/2023

      Good Afternoon **************, 

      I have made several attempts over the past couple of days to get in contact with you. I called you on the following dates, at the following phone number provided: 4/11/23, 4/12/23 and 4/13/23 phone #**************. I also sent an email to ********************** and received the response yesterday, to contact you whenever. Please contact the number on the back of your card for further assistance regarding the pending dispute. Thank you so much and have a great day.  

      Respectfully, 
       
      ************;
      Advocate  
      Way2Go Advocacy Group 
      Way2Go Debitcard Program 
       
      Tel: ************ 
      Email: ********************************************* 

      Customer Answer

      Date: 04/13/2023


      Complaint: 19918648

      I am rejecting this response because: I have called you back every single time you have called me. I work during the day and cannot always answer my phone. Everytime I call you back it goes straight to a voicemail. I emailed you directly back after you sent the email and told you to call back. You did not call back until the next day when I was at work. This is a poor attempt of "trying" to contact someone. Which is exactly what I expect from this company. Thanks anyway.



      Regards,

      *********************

      Business Response

      Date: 04/17/2023

      Good Morning **************, 

      I don't have a call back number to be reached at. I'm an outbound agent. I didn't receive your email until the next business day. Please reply via email to ********************************************** with the ************* you'd like for me to call you. Also, every time I attempted to contact you, the line went straight to voicemail. Thank you and have a great day. 

      Respectfully, 
       
      Pauline 
      Advocate  
      Way2Go Advocacy Group 
      Way2Go Debitcard Program 
       
      Tel: ************ 
      Email: ********************************************* 

    • Initial Complaint

      Date:04/05/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Oct 3rd 2022 I was issued a check from social security in the amount of ****************************************************** my account. And no one is trying to get my money. I've been waiting since 10/03/2022 . Thank you. Please help me get my money

      Customer Answer

      Date: 03/31/2023

      OK on 10/3/2022 my social security sent some of my back pay to account number ***************** to be put on my direct express card thru comerica bank. It didn't get applied nor can they answer where it went. I'm waiting for paperwork from social security that show that they sent it 10/3_2022. We had put a trace on it and the trace number is as followed ********************* and the treasury department said it was deposited in that account but I never received and direct express says it does not show in my account.  Again thank you 

      Business Response

      Date: 04/05/2023

      Better Business Bureau,

      I am in receipt of the complaint submitted to your agency by **********************************  This complaint involves a debit card that is not managed or serviced by **************

      This complaint should be directed to:
      CONDUENT
      *************************************************************************

      Meanwhile, I forwarded ********************** concerns to Direct Express and been informed that they reached out to her to provide assistance in addressing her concerns.


      Sincerely,
      *************************** ******
      Vice President and Senior Complaint Manager
      Corporate **************************
      Comerica Incorporated
      ************

      Business Response

      Date: 04/06/2023

      Good Afternoon ******************,

       

      It was a pleasure speaking with you today. Per our conversation, your funds have been found with *********** payees account and have been forwarded back to Social Security. You were advised to get in contact with SSO moving forward to obtain those funds. Thank you so much and have a great day. 

       

      Respectfully, 
       
      Pauline 
      Advocate  
      Cardholder Advocacy Group 
      Direct Express Debitcard Program 
      Tel: ************ 
      Email: **************************** 

    • Initial Complaint

      Date:04/01/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      13th February they send new card never got it send again never got it then got letter someone attempted to activate it but I got no card sent again new card it also was taken and they did Mange to activate and stole my unemployment blamed it on me someone at my house took it so now I can't pay my bills they pretty much say sorry for your loss

      Business Response

      Date: 04/06/2023

      Good Afternoon **************, 

       

      It was a pleasure speaking with you today. Per our conversation, several cards had been used without authorization. A total of 4 disputes were opened:  ***************-*************-********** and ************. I did advise that the process can take ***** days for a decision to be made. I also informed you about the paperwork that will be sent in the mail and should be received within **** days and must be returned by 4/20. I did forget to mention that paperwork must be returned in order to be eligible for a provisional credit. This credit is not guaranteed and is up to the investigator if it will be provided. Please contact the number on the back of your card if further assistance is required with pending disputes. Thank you and have a great day. 

       

      Respectfully, 
       
      Pauline 
      Advocate  
      Way2Go Advocacy Group 
      Way2Go Debitcard Program 
       
      Tel: ************ 
      Email: ********************************************* 

       

    • Initial Complaint

      Date:03/13/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They stated they have sent me two cards in the last month which I have not received and until I receive I cant transfer money out of the account. I asked if the third card could be expedited and with tracking and they said yes at my expense when I have not lost a card and am not at fault of not receiving. I spoke with a supervisor ******** that said either way I would be waiting even on top of me telling her I needed for food. I requested corp number and was declined. Ga eppicard customer service

      Business Response

      Date: 03/16/2023

      Good Morning ************, 

       

      I have made several attempts over the past couple of days to get in contact with you. I have called on the following dates to the following numbers with no answer and left a voicemail, the other inbox was full and I was unable to leave any voicemails - 3/14, 3/15 and 3/16 on phone numbers #************** and #**************. If further assistance is needed, please respond to my email, where I also tried to contact you at *****************. My email is ********************************************** If your issue has been resolved and no further assistance is needed, please disregard all voicemails, email and contact. Thank you so much and have a great day. 

       

      Respectfully, 
       
      Pauline 
      Advocate  
      Way2Go Advocacy Group 
      Way2Go Debitcard Program 
       
      Tel: ************ 
      Email: ********************************************* 

    • Initial Complaint

      Date:03/09/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was notified by Conduent that I had a stale dated 401k check in November or December 2022. I immediately called requesting a replacement. Their script originally stated that it would be **** business days for the replacement check and another **** days for mailing. I have called numerous times with the last call place today March 08, 2023 and check is still being processed. Spoke to supervisor ****** today and states will get with the admin people. Please help me get my money NOW. Thank you in advance.

      Business Response

      Date: 04/02/2023

      Two checks were reissued on 3/9/23 and both have been cashed by the payee. Conduent is considering this matter closed.

    • Initial Complaint

      Date:03/07/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Called to dispute a transaction and a very rude, obviously disgruntled employee in the disputes department continued to ask me maam can you hear me over and over again in order to disconnect the call purposely, she heard me very clearly the whole phone call until she became irritated after she repeated my social security number back to me wrong and I asked her could she hear me clearly before I repeated the numbers back to her (I dont know if her not hearing the SS digits was said/done purposely as well). My phone lets me know how well sound is transmitting, and there were no issues with my connection..if she was having a bad day I would have preferred that she transferred me. I HOPE YOU ALL RECORD PHONE CALLS AND SHE IS WRITTEN UP FOR CALLER AVOIDANCE or something of the sort. That is unacceptable, I wasnt rude to her, and I dont appreciate that treatment, if she didnt like her job today or whatever she was going through personally she could have transferred me. Its stressful enough already having a card thats having problems and money being missing from the account. She was of no help and wasted my time with something that she could have probably easily rectified. This call ended at approximately 2:44-2:45 pm. Hopefully the disgruntled employee can be addressed by the appropriate personnel, that was simply nasty behavior.

      Business Response

      Date: 03/17/2023

      Good Morning **********, 



      I have made several attempts to get in contact with you on the following dates: 3/15, 3/16 and 3/17. I have contacted you on the following numbers: ************** (I was able to leave a voicemail on each attempt)and the other number I contacted, **************  (Number was not in service). I also attempted to reach out via email, ********************. If you still require further assistance, please respond via email to ********************************************* and/or leave me a voicemail on the number below and request to speak with me. Thank you so much and have a great day. 



      Respectfully, 
       
      Pauline 
      Advocate  
      Way2Go Advocacy Group 
      Way2Go Debitcard Program 
       
      Tel: ************ 
      Email: ********************************************* 

    Conduent Business Services LLC is NOT a BBB Accredited Business.

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