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Business Profile

Business Process Management

Conduent Business Services LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Business Process Management.

Complaints

This profile includes complaints for Conduent Business Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 274 total complaints in the last 3 years.
    • 98 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/25/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So every time I call the number on the back of my card to try to get a live person, there is NO option for a live person. I'm trying to find out why my purchases keep getting declined even though i have over 1800 dollars on the card. I want to speak with a human and I can't. Do they not have an option to speak with someone?

      Business Response

      Date: 09/26/2024

      Dear **** ******,  
       
      My name is ******** and I'm a Cardholder Advocate with the Way2Go program. Per our phone conversation just a few moments ago. This is written confirmation that the issues listed above have been resolved. I have reviewed the account transaction history as well as the card status showing active and registered. I have confirmed the account balance to be $1049.88. I do apologize for any inconveniences this may have caused. Thank you for your time and allowing us to assist the best way possible. 

      Respectfully, 
      Jennifer 
      Advocate 
      Way2Go Advocacy Group 
      Way2Go Debit Card Program
       
      Tel: ************
      Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
       
      Email: *******************************************************************

      Customer Answer

      Date: 09/26/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      **** ******

    • Initial Complaint

      Date:09/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am in **. I am on unemployment where I receive ****** weekly. I have a way2Go card. The money is to be deposited on this card. On 9/16 275 says it was deposited. However I only recieved 135$. When I called I was told that money for the remaining amount was taken out for my calling to check my balance. Which I didnt know. I cannot get online to check my balance as I dont know the name of my first pet and it doesnt allow you to figure it out. When I called today 9/17. I spoke to unemployment and Easton advised me to call way2go. Which is when I was told about the fees. I spoke to a supervisor named *******. Who said she can only submits 2.50 for a refund. Also when my funds were deducted. It was not made available why when I called the automated system. Im not working. I would like to have the remainder deposited I know I didnt check almost 300 times for my balance.

      Business Response

      Date: 09/19/2024

      Dear **** *****,  
       
      My name is ******** and I'm a Cardholder Advocate with the Way2Go program. It was a pleasure speaking with you a few moments ago. As mentioned the fees applied to the account ******* = $5.00 have been reversed bringing the account balance to $75.87. Please be advised for future references the fee of $0.50 would apply after the 1st 5 free calls are used for the month. This applies to calls made into the *** or to speak with a customer service agent. Please reach out should any further issues arise. Thank you for your time!

      Respectfully, 
      Jennifer 
      Advocate 
      Way2Go Advocacy Group 
      Way2Go Debit Card Program
       
      Tel: ************
      Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
       
      Email: *********************************************

    • Initial Complaint

      Date:09/16/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I resigned from a position with Conduent on 9/4. An email from the supervisor I was connected to told me to reach out to payroll regarding anything about my last pay check. A week went by, on 9/12 I reached out to payroll, and they told me to contact the supervisor again. Based on what ******* has mentioned... I was supposed to get my last pay check on the 5th of September after my resignation was processed. That has not happened AND all equipment from this company has been returned. I am sure what is happening, but I would like what is owed to me. Has the last hours I worked been put into the system? Why is this taking so long? My last check should be from Aug. 31 - the morning of Sept. 4th... I clocked out a little after 10:30 am MST.

      Business Response

      Date: 09/18/2024

      Dear ****************************** is ******** and It was a pleasure speaking with you today 9/18/2024. Per our phone conversation earlier this afternoon this is written confirmation that your initial inquiry regarding Conduent Payroll was routed to the incorrect department and will be closed. As mentioned a new request will need to be submitted. If any further issues arise please don't hesitate to reach out. Thank you for your time.

      Respectfully,


      Jennifer 
      Advocate  
      Cardholder Advocacy Group
      Direct Express Debit Card Program


      Tel. ************

      ***********************************************

      Customer Answer

      Date: 09/19/2024

      ...

    • Initial Complaint

      Date:09/09/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Oklahoma Unemployment pays into GoProgram and they hold onto the money instead of transferring it to my bank as requested. Specifically I saw that the first week they held the money and when requested to setup direct deposit they would only deposit the new week so there was always an amount left. When I did start my new position they just kept a weeks amount. I had to go to an ATM to withdraw as much as I could in $20 denominations!

      Business Response

      Date: 09/11/2024

      Dear ***************************,
       
      My name is ******** and I'm a Cardholder Advocate with the Way2Go program. Per our phone conversation earlier this afternoon. I did advise of the different ways to remove the remaining account balance of $11.00. I also confirmed the program Way2Go Oklahoma Unemployment does not allow ACH transfer's but Direct Deposit is an option for future payments not the current balance. I do apologize for any inconveniences this may have caused. Be advised you do have full access to the account when your ready to remove the funds they are available for use. Thank you for your time and allowing us to assist the best way possible.  

      Respectfully, 
      *************;
      Advocate 
      Way2Go Advocacy Group 
      Way2Go Debit Card Program
       
      Tel: ************
      Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
       
      Email: *********************************************

      Customer Answer

      Date: 09/11/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *******************

    • Initial Complaint

      Date:09/04/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is stealing clients money! They are charging for transfers without actually doing the transfer. They are not informing the client when the transfer is not successful, even though the website states that it will. When contacted, they are not informing the client why the transfer is not successful. This company is stealing money with no remorse or ways to prevent this from happening in the future. The lack of transparency and customer care is disgusting. This company is filled with liars and thieves full of self hatred.

      Business Response

      Date: 09/06/2024

      Dear ******** ********,  
       
      My name is Jennifer and I'm a Cardholder Advocate with the Way2Go program. It was a pleasure speaking with you a few moments ago. As mentioned the fees applied to the account have been reversed bringing the account balance to $981.02. The different options to remove funds from the account were provided with the exception of a funds transfer as this not an option for the State of Illinois. Please reach out should any further issues arise. Thank you for your time!

      Respectfully, 
      Jennifer 
      Advocate 
      Way2Go Advocacy Group 
      Way2Go Debit Card Program
       
      Tel: ###-###-####
      Voicemail line: Please leave your name, number, the best time to contact you and request to speak with Jennifer)
       
      Email: 

      Customer Answer

      Date: 09/06/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Regards,



      ******** ********

    • Initial Complaint

      Date:08/29/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been going back and fourth with conduent over a denied claim of 1900. The initial claim was denied. I have provided police reports. Screen shots and detailed hospital documentation of me being in the hospital for 6 weeks while this all occurred. I also provided documents of my mail being tampered. It went into 4 escalations with no movement and they were well past their due date with no reasoning given. I would call multiple times a day for hours and they couldnt even tell me why. Yesterday I called and was told by a very rude supervisor after being on hold for over an hour it was denied because they said it was no error found regardless of my documentation. I will be suing if not handled

      Business Response

      Date: 09/03/2024

      Dear ***********************,
       
      My name is ******** and I'm a Cardholder Advocate with the Way2Go program. Per our phone conversation on 8/30/2024. I did advise no credit would be provided due to dispute being closed and denied. An additional review of the dispute was done on 8/28/2024 which also confirms the dispute denial stands as the dispute outcome.  I have also provided the timeframe of 5/10 days for the denial letter to arrive. An additional call out was attempted although I was unsuccessful at speaking with you. I do apologize for any inconvenience this may have caused. Thank you for your time and allowing us to assist the best way possible. 

      Respectfully, 
      *************;
      Advocate 
      Way2Go Advocacy Group 
      Way2Go Debit Card Program
       
      Tel: ************
      Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
       
      Email: *********************************************

    • Initial Complaint

      Date:08/28/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/25/2024, I called Way2Go to locate a card that should have been issued by the state on 8/2/24. I have not received the card, and wanted to be sure that the information on the account was correct, and to reorder the card expedited if it was incorrect. I was first presented to *****. There was a moment of silence as ***** literally did not answer the phone. When she finally answered, she began to yell that i need to get off speaker. I told her that i wasn't on a speakerphone, and she yelled at me that i need to get off the bluetooth. While cutting off the bluetooth, I said WTF?***** then said she's not helping me today and hung up.I called back, and ****** and immediately says that she cant talk to me on a speakerphone. I told her that I'm not on speakerphone, and that this makes no sense. ****** stated that I was abusive to *****, so she was not going to help me. I called back a third time. ***** answered. I was not on a speakerphone. ***** still had an attitude. I asked her please to not hang up on me, because I really need help locating my card. ***** said to me that if I try anything with her, she will hang up again. I haven't done anything to this lady. I spelled my name and address phonetically, and ***** kept talking to me like I am her child. I am very close to 50 years old, and do not tolerate anyone speaking to me that way. I asked ***** if they have supervisors, and if I could speak to one AFTER we located my card/resolved the issue. ***** states that the moment the word 'Supervisor' is heard, they immediately transfer. She sent me to ********. This lady tried to convince me that they do not handle benefits in my state. She placed me on hold four times, then asked for my address. I tried to explain to her that I moved, she cut me off, yelling that she needs my address. I gave her the one in the app, and she yelled out you're wrong. ** refused to assist me. She was rude, out of line, and hung up on me. I still have no card

      Business Response

      Date: 08/29/2024

      Dear ***********************,  

      My name is ******** and I'm a Cardholder Advocate with the Way2Go program. Per our phone conversation a few moments ago. I have processed the request for a new card replacement with all fees waived. The card is set to arrive within 2/3 business days. Again, I do apologize for any inconveniences this may have caused. Rest assured the issues have been resolved.  Thank you for your time and allowing us to assist the best way possible!

      Respectfully, 
      *************;
      Advocate 
      Way2Go Advocacy Group 
      Way2Go Debit Card Program
       
      Tel: ************
      Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
       
      Email: *********************************************

      Customer Answer

      Date: 09/03/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

       

      I spoke with the advocate, who took the necessary options to ensure that my issues were resolved. We agreed that the **** are in need of coaching/training, and that the request that I made was reasonable and should have been accomodated.  It is very important to remember that the customer needs to have issues resolved, that is why they are calling in the first place.  As a customer service professional who has taken time off to take care of a child injured in an accident, I do receive  state agency payments.  I am earning less than what I am accustomed to earning. I needed my card to make living payments for the month and was treated cruelly. I was berated and spoken to as if I were a child. 

      Conduent promises to work on the issue, as reports of the rude behaviors are all over the internet, calling the employees by name. This means that several customers may have been affected.  

      I am happy with the response from the company, and have received my card and updated my address.  Thank you again to the Advocate for addressing my concerns in a quick and cordial manner. 

      Regards,

      ***********************

    • Initial Complaint

      Date:08/27/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I begun calling way to go card services via the number on the back of my card *********** And was blatantly hung up on 4 times!! After finally getting through ************************************************ a ***lacement card at no charge to my new address. I have to card and need it! And this is a waste of my timeI am now speaking with the MOST rude SUPERVISOR whose only focus is to rush me off the phone, he actually told me that its ME is why I was hung up and said that I came in lowwhen the *** IF THE CALLS ARE RECORDED WAS THE ONE THAT WAS LOW!!! I actually said idk if the system needs updating etc he straight blamed ****** filed a compliant without ever trying to understand why I was complaining he was very MATTER OF FACT!!! We argued and bit and I asked for his manager which he told me he does not have one and to waste more time calling again to get a different sup!! He I asked for a complaint number he denied it then I asked for follow up and he said he can file it a different way where I do get follow up, placed me on holdcame back with the compliant number and hung up on me while I was asking for the eta on a follow up!!! How f****** rude!! Way to go- sup **** ID#****** No complaint numberFollow-up in ???Complaint number given by the ***** **** **********

      Business Response

      Date: 08/29/2024

      Dear *****************************,   
       
      My name is ******** and I'm a Cardholder Advocate with the Way2Go program. Per our phone conversation a few moments ago. I was able to resolve the issue regarding the card replacement. The new card replacement is set to arrive within the timeframe of 5/10 business days. Again, I do apologize for any previous interactions you may have had with customer service rest assured the issues have been documented. Thank you for your time and allowing us to assist the best way possible!

      Respectfully, 
      *************;
      Advocate 
      Way2Go Advocacy Group 
      Way2Go Debit Card Program
       
      Tel: ************
      Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
       
      Email: *********************************************

    • Initial Complaint

      Date:08/27/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On ***** I had a fraudulent charge from **** club. I contacted way to go about the fraudulent charge they sent me out some forms I feel them out there were temporary credits applied I never ever received a new card I told the person that I spoke to that the card was never out of my possession he sent out the forms and like I said I never received a card well alone behold ***'s went and took the money back and I've called several times I've sent several dozen email about my $50 I spoke with ***'s told them I did not do this I did not I don't even I hate ***'s club I don't shop there so I've called several Representatives I've talked to I've been hung up on and nothing has been done about my $50 this is my kids child support money and I feel like way to go and it's employees are responsible for any shortcomings I've experienced with not being able to get these 50 dollars back like I've mentioned I never I received a new card maybe a month after the transaction so I should have received a new card immediately I never did when I spoke to representative about that they said well whoever puts your process your information and put it in wrong so now if I call I'm on hold for over an hour never get anyone I've sent like I say email and faxes to no avail with no response I just want my money back

      Business Response

      Date: 08/30/2024

      Dear *******************,  
       
      My name is ******** and I'm a Cardholder Advocate with the Way2Go program. Per our phone conversation 8/27/2024. This is written confirmation that the dispute in the amount of $50 remains closed due to merchant representment. As you requested for an additional representative would be reaching out soon. I do apologize for any inconveniences this may have caused. Thank you for your time and allowing us to assist the best way possible.  

      Respectfully, 
      *************;
      Advocate 
      Way2Go Advocacy Group 
      Way2Go Debit Card Program
       
      Tel: ************
      Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
       
      Email: *********************************************

      Customer Answer

      Date: 09/09/2024


      Complaint: 22200747

      I am rejecting this response because:



      Regards,

      *******************

    • Initial Complaint

      Date:08/27/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I desperately need to get ahold of a way to go employee to fix my locked card & get me into my account online. Tomorrow 8/26 i will look my electric if i cant provide WE w proper Way to go deposit information. I cant get in HELP!

      Business Response

      Date: 08/29/2024

      Dear ***** ****, 

      My name is Jennifer and I'm a Cardholder Advocate with the Way2Go program. Per our conversation a few moments ago I have submitted a request for our web support to reach out to you to get you back into the mobile app. I also sent the requested transaction history statements via email. Thank you for your time and allowing us to assist the best way possible!

      Respectfully, 
      Jennifer 
      Advocate 
      Way2Go Advocacy Group 
      Way2Go Debit Card Program
       
      Tel: ###-###-####
      Voicemail line: Please leave your name, number, the best time to contact you and request to speak with Jennifer)
       
      Email: …….

    Conduent Business Services LLC is NOT a BBB Accredited Business.

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