Business Process Management
Conduent Business Services LLCHeadquarters
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Complaints
This profile includes complaints for Conduent Business Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 275 total complaints in the last 3 years.
- 99 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/26/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I want to file a complaint on the Way2Go ****************** that the state partners with. I transferred $72K from my Way2Go Child Support card on 8/21/24 and they don't know where my money is. It is hard to get in contact with anyone from the debit card company and they act like loosing $72K is nothing important. I have to call the state department to get them to email the Way2Go company and ask them to give me a call. I have to call several times in a day before anyone will call me back. Their website crashes multiple times and has somehow caused an error with the bank transfer. They told me the money would be back in my account within 2 ********************** days and now they are saying 10 business days. They have no information they can give me regarding their processes. I have to just accept whatever the agent tells me. I asked to speak to a manager and was refused. I asked for information to file a complaint and was refused the information. The company doesn't have a way to contact an agent when dealing with money that belongs to their customers and that should be against the law. $72K is not a little money to just sit and wait.Business Response
Date: 08/29/2024
Dear ***************************,
My name is ******** and I'm a Cardholder Advocate with the Way2Go program. I have attempted to contact you to address the concerns listed above, although I have not been successful. I have attempted to reach you on the following dates 8/27/2024, 8/28/2024, and 8/29/2024. The phone # used is ************. If further assistance remains needed please reach out to my contact methods listed below. Thank you for your time.
Respectfully,
*************;
Advocate
Way2Go Advocacy Group
Way2Go Debit Card Program
Tel: ************
Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
Email: *********************************************Initial Complaint
Date:08/25/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Attempted to get information from this company as to what is going on with deposits from NV Unemployment. I was asking if they had information about why transactions were being pulled back as I was not sure if this was due to something with the card or the account. I have a speech impairment and it was difficult to communicate, but I informed both individuals that I had a speech impairment and that the phone was not cutting out. The second *********** I interacted with got extremely rude and would not stop talking over me as I attempted to speak and ask questions. It was humiliating and upsetting - even more so because this person had my social security number and other personally identifying information. I would like a FAQ guide for what types of issues are reportable, etc. I would also like an alternative means of contact that does not involve speech. I would also like an apology for being talked to in such a manner.Business Response
Date: 08/28/2024
Dear *************************,
My name is ******** and I'm a Cardholder Advocate with the Way2Go program. I have attempted to contact you to address the concerns listed above, although I have not been successful. I have attempted to reach you on the following dates of 8/26/2024, 8/27/2024, and 8/28/2024. The phone # used is ************. If further assistance remains needed please reach out to my contact methods listed below. Thank you for your time.
Respectfully,
*************;
Advocate
Way2Go Advocacy Group
Way2Go Debit Card Program
Tel: ************
Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
Email: *********************************************Customer Answer
Date: 09/03/2024
Complaint: 22194568
I am rejecting this response because: I HAVE left messages for ******** to contact me back and have not received a response. When I returned ********'s calls, I was required to leave my first/last name, my phone number, who called me/brief message, which I did with no response. It's now going on a week since ******** last reached out. The matter is NOT closed - and if I do not hear back, I will look into filing a fraud report with the appropriate authorities to force Way2Go to investigate and resolve the issue.
Regards,
*************************Business Response
Date: 09/11/2024
Dear *************************,
My name is ******** and I'm a Cardholder Advocate with the Way2Go program. I have made 3 additional attempts to contact you as requested and have been unsuccessful. I have attempted to reach you on the following dates of 9/5/2024, 9/9/2024, and 9/11/2024. The phone # used is ************. If further assistance remains needed please reach out to my contact methods listed below. Thank you for your time.
Respectfully,
*************;
Advocate
Way2Go Advocacy Group
Way2Go Debit Card Program
Tel: ************
Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
Email: *********************************************Customer Answer
Date: 09/11/2024
Complaint: 22194568
I am rejecting this response because: I have REPEATEDLY returned "********'s" calls and noted that I have just started a new job and am unavailable between the hours of 8 a.m. and 4 p.m. PST M-F yet ******** only calls during those times. I have attempted to return 3 calls in the last week with no luck as it goes directly to voicemail where I leave message after message. I just left another message at 4:40 p.m. today (9/11) where I AGAIN stated that I am UNAVAILABLE BETWEEN THE HOURS OF 8 A.M. and 4 P.M. PST. At this point I consider the response from the GO PROGRAM to be deliberately avoidant while attempting to give the impression they are cooperating. I consider that this company refusing to investigate my reports of FRAUD on the card and forcing me to go back and forth for three weeks completely unacceptable.I AM REPORTING MULTIPLE FRAUDULENT CHARGES ON MY ACCOUNT AS I HAVE NO IDEA WHAT IS HAPPENING. The STATE OF NV **** OF UNEMPLOYMENT indicates that they have paid me the monies that have been removed from the account. I did not remove those monies from the account. It is GO PROGRAM'S responsibility to address these complaints in a timely manner, yet they have done nothing. I have been treated disrespectfully by the initial representative I attempted to get information from and GO PROGRAM insinuating that I am the one not cooperating with the resolution is further disrespect.
I do not accept any resolution from ******** if she is contacting me outside of the hours of availability. If she is unable to contact me during hours I am available, then someone else needs to be made available to do so.
Regards,
*************************Business Response
Date: 09/18/2024
Dear *************************,
My name is ******** and I'm a Cardholder Advocate with the Way2Go program. I have made the additional attempts to contact you to address the concerns listed above, although I have not been successful. I have attempted to reach you on the following dates of 9/5/2024, 9/9/2024, 9/11/2024, 9/17/2024, and 9/18/2024. The phone # used is ************. Please be advised our department is available between the hours of 8am-5pm central time. If further assistance remains needed please reach out to my contact methods listed below. Thank you for your time.
Respectfully,
*************;
Advocate
Way2Go Advocacy Group
Way2Go Debit Card Program
Tel: ************
Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
Email: *********************************************Initial Complaint
Date:08/22/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I filed a dispute back in July 05 2024 for ATM fees while using a network ATM I'm having a hard time understanding why I've been fighting to get ATM fees reversed for in network ATM for over a month n can't see what the issue is considering every time I call they admit that it's a network ATM and shouldn't be charged a fee after I informed them of the federal law it seems they reversed only a fraction of what I should be refunded customer service persons for most part are decent but the company its self poorBusiness Response
Date: 08/28/2024
Dear ***************************,
My name is ******** and I'm a Cardholder Advocate with the Way2Go program. Per our phone conversation a few moments ago. I have reversed the total amount $23 back to the account balance for $1.00 fees that are debited. I have provided the account balance of $23.98. I do apologize for any inconveniences this may have caused. Thank you for your time and allowing us to assist the best way possible!
Respectfully,
*************;
Advocate
Way2Go Advocacy Group
Way2Go Debit Card Program
Tel: ************
Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
Email: *********************************************Initial Complaint
Date:08/20/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
March 2024 I was working for a company name MMC as a temp customer service rep.for Ezpass in ******,***I was terminated after 2 weeks for missing one day which at the time my mother had a accident and was having different surgeries. Due to everything I didn't go against it or anything.Now a couple of months later after putting different applications online a Company Conduent emailed me. In the email they asked "Have you ever worked at MMC Temp, ACS, Xerox, or Conduent in the past?" I responded "Yes". I was asked to come in for an interview I was offered the job and asked "Can you commit to 3 weeks of training without missing anytime?" And I made a commit to that. Then I was informed the training class did not start until August 5 and my interview was July 10 and I also came in to do my I9 about 2 weeks after my interview. Now on August 7 while I'm in training class I get pull out and was told I'm not eligible to worked there because I worked there before. I already waited a month to start working there and let my hours be cut from my part job. I informed them that I worked for the other company. That was so much time wasted I have bills to pay I could have been looking else where. Someone was not doing there job. I have proof of their questions and my responds. I said I worked for one of the companies and they had almost a month to determine if I was eligible. That also was very embarrassing for people to come up to me happy that I'm back just for me to be gone 2 days later. I felt like someone was playing a joke on me.Business Response
Date: 08/27/2024
Dear **********************************,
My Name is ******** and I am cardholder advocate with Direct Express Debit Card Program. I have attempted to contact you at the phone # of ************ but was unsuccessful on the following dates of 8/21/2024, 8/26/2024, and 8/27/2024 . This is written confirmation that your initial inquiry regarding your employment with MMC was routed to the incorrect company/department and will be closed. A new request will need to be submitted. If any further issues arise please don't hesitate to reach out. Thank you for your time.
Respectfully,
*************;
Advocate
Cardholder Advocacy Group
Direct Express Debit Card Program
Tel. ************
****************************Initial Complaint
Date:08/10/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This happened on August 2nd. A charge for ******, a charge for *****, a charge for ******Business Response
Date: 08/15/2024
Dear *******************************,
My name is ******** and I'm a Cardholder Advocate with the Way2Go program. I have attempted to contact you to address the concerns listed above, although I have not been successful. I have attempted to contact you via phone at the phone # of ************ on 8/13/2024, 8/14/2024, and 8/15/2024. If further assistance remains needed please reach out to my contact methods listed below. Thank you for your time.
Respectfully,
*************;
Advocate
Way2Go Advocacy Group
Way2Go Debit Card Program
Tel: ************
Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
Email: *********************************************Initial Complaint
Date:08/09/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I tried to use my card for a pos inside a gas stations. It was denied even though there was enough money to clear it. It's now been over 60 days eith it being pending. This is a NYS child support card they service. It has been escalated 2x and still nothing. How they ate still us3d by a nys program is questionableBusiness Response
Date: 08/15/2024
Dear *****************************,
My name is ******** and I'm a Cardholder Advocate with the Way2Go program. per our phone conversation a few moments ago. After reviewing the account the transaction in question has since then expired back to the account balance as of 8/12/2024 $60.00. I did advise if any pending transaction is not collected by the merchant then a pre authorization expire would appear in the transaction history. I do apologize for any inconveniences this may have caused. Thank you for your time and allowing us to assist the best way possible. Thank you for your time!
Respectfully,
*************;
Advocate
Way2Go Advocacy Group
Way2Go Debit Card Program
Tel: ************
Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
Email: *********************************************Customer Answer
Date: 08/15/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*******************************Initial Complaint
Date:08/06/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I receive back child support from ********. Previously, I had an Epic card. Never a problem. For years. I was switched to Way2go in January. The first two months, I was able to transfer the card balance to my checking account without a problem. After that, the money would bounce back after I tried to transfer. I called (took literally days to get through) and was told I needed to furnish info including drivers license, bank statement etc... I did all of that. When I transfer, it seems to go through and it bounces back within 48 hrs. I have called dozens of times. Last time I spoke with a supervisor who told me she had submitted a request to have this fixed. She also told me Way2go has my verification info and to stop resubmitting. That was 6 weeks ago. I have emailed maybe ************************************************************************** 3 to 5 days. It has been 4 months!! Just a week ago, I tried to transfer from the card to my checking account. It bounced back. I have spent maybe 10 hrs on calls/emails etc trying to get this fixed. Someone needs to contact me to actually get this resolved. It doesn't help when you tell me this is odd and you have no idea how to fix it.Business Response
Date: 08/13/2024
Dear *******************************,
My name is ******** and I'm a Cardholder Advocate with the Way2Go program. I have attempted to contact you to address the concerns listed above, although I have not been successful. I have attempted to contact you via phone at the phone # of ************ on 8/8/2024, 8/9/2024, and 8/13/2024. If further assistance remains needed please reach out to my contact methods listed below. Thank you for your time.
Respectfully,
*************;
Advocate
Way2Go Advocacy Group
Way2Go Debit Card Program
Tel: ************
Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
Email: *********************************************Initial Complaint
Date:07/24/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 7/23 there were 6 transactions made on my way2go card. There is no way to contact way2 go to dispute these charges. I have tried several numbers and websites and they are all automatedBusiness Response
Date: 07/25/2024
Dear *****************************,
My name is ******** and I'm a Cardholder Advocate with the Way2Go program. Per our phone conversation a few moments ago. This is written confirmation that a fraud dispute has been submitted for the unauthorized transactions. The following regulation dates were provided 10th day is 8/8/2024, 45th day 9/8/2024 and 90th day 10/23/2024. Once a final decision has been made a letter will be mailed out. Please reach out should any further issues arise. Thank you for your time!
Respectfully,
*************;
Advocate
Way2Go Advocacy Group
Way2Go Debit Card Program
Tel: ************
Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
Email: *********************************************Customer Answer
Date: 07/25/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*****************************Initial Complaint
Date:07/23/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had a Way 2 Go Card/account since ********* year, 2024 DETR finally decided to pay some of my money that they owed me.In May of this year, on my Way2go account, I made a one time transfer to my credit union account.I paid the fee and the transfer was successful. No issues receiving my money.On 07/18/2024, I made another one time transfer to my credit union and after paying the fee the transfer was successful. Only on 07/22/2024, I called my credit union and they had no records of that money.I called Way2go and after the long hassle of the *** system not assisting to speak to an agent, I finally got a transfer. That agent verified my account, NAME, SSN, ADDRESS, DOB, EMAIL. He stated, that transfer was rejected, and it looks like it was rejected before reaching the credit union. Which means Way3Go rejected it, not the credit union.That agent transferred me to a female agent and after she verified my account, NAME SSN, ADDRESS, DOB, EMAIL she stated, "just because you can answer those questions doesn't mean you are verified.". I told her, "that's exactly what it means" I am verified.She decided to cancel my account due to FRAUD and requested for me to email her my drivers license.I didn't bother to waste my time.When I went to the store and tried using that card, transaction declined.Then I called back and the *** system sent me right to the *********** That person acted as if I was fraudulent as well.Everything he asked was answered. He asked if my phone number is on the acct. I said yes and we're on it.He then stated, that doesn't mean you are the account holder.I replied WELL STOP WASTING MY TIME AND ASK FOR WHAT YOU REALLY WANT.He asked for my email on file and after that was correct, he wanted the email DETR has, which is different so I provided that one. Received his email and he couldn't continue complaining.Reactivated my card/account SINCE IT WAS NEVER FRAUDULENT.If it were, then why did the 1st transfer in MAY go through?!Business Response
Date: 07/25/2024
Dear *******************************,
My name is ******** and I'm a Cardholder Advocate with the Way2Go program. It was a pleasure speaking with you regarding your previous interactions with customer service. As mentioned the recordings would be reviewed and handled accordingly. Please reach out should any further issues arise. Thank you for your time!
Respectfully,
*************;
Advocate
Way2Go Advocacy Group
Way2Go Debit Card Program
Tel: ************
Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
Email: *********************************************Customer Answer
Date: 07/25/2024
Complaint: 22032989
I am rejecting this response because:You did call and we discussed the issue that should have never happened.
You wasted time reading my complaint to me to share that all transfers requires documents from me first.
DL and Bank Statement.
Again, the 1st transfer I made was in May 2024 was successful. No documents were required.
As I stated, this most recent transfer should have been treated the same way since it was only 2 months later.
Your system failed if documents were required and your agents failed because they should have been informed so that know what to request from me.
Instead, I was assisted in those transfers without documents.
The are not 100% at fault since the system actually allowed the process that you claimed shouldn't have gone through.
What I can see is that EXCUSES are being shared since I have a complaint.
They are rejected since I had a successful transfer in May 2024 without these issues.
Now after paying for the transfer in July 2024, and after being considered FRAUDULENT since your agent failed to properly verify me, requesting for
documents now it a bit too late. Thankfully, I can do cash back without the lies and drama while saving my money in the process.
I was wrongfully considered fraudulent just because some agent failed at her job, so please do not assume that I forgot about that after our discussion.
I am rejecting your response.
Regards,
*******************************Business Response
Date: 07/31/2024
Dear *******************************,
My name is ******** and I'm a Cardholder Advocate with the Way2Go program. I have attempted to reach out to you to address the additional concerns listed above. I have not been able to successfully speak with you. The calls I have attempted have been disconnected. Please reach out should further assistance remain necessary. Thank you for your time!
Respectfully,
*************;
Advocate
Way2Go Advocacy Group
Way2Go Debit Card Program
Tel: ************
Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
Email: *********************************************Initial Complaint
Date:07/16/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The way 2 go website is constantly down, does not allow me to transfer money out, and should not be forced on people who would rather use their own bank.Business Response
Date: 07/17/2024
Dear *************************,
My name is ******** and I'm a Cardholder Advocate with the Way2Go program. The contact information listed above is invalid. This request will be considered closed. Please reach out should any further issues arise. Thank you for your time!
Respectfully,
*************;
Advocate
Way2Go Advocacy Group
Way2Go Debit Card Program
Tel: ************
Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
Email: *********************************************
Conduent Business Services LLC is NOT a BBB Accredited Business.
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