Business Profile

Business Process Management

Conduent Business Services LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

Name: Conduent Business Services LLC
Address: 100 Campus Dr Ste 200, Florham Park, NJ, 07932-1029, USA
Telephone: (844) 663-2638

This profile includes complaints for Conduent Business Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

274 total complaints in the last 3 years.
99 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/09/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
One June20th i was going to pump $20 in gas but the pump stopped pumping at $9.20 I checked child support card and there was $125 hold on it. It's now July 9th and nothings been done even though I have called both ******** and Way2 go card. was told on June 27 that it would be there on the 28th but it wasn't. Than on Friday July 5th ***** at way2 go card said it would be there on Tuesday the9th was than told today by ***** it could take 30 days. There is no address on the card but # is **************.
Business Response
Date: 07/15/2024
Dear *******************,

My name is ******** and I'm a Cardholder Advocate with the Way2Go program. I have attempted to contact you on the following dates 7/11/2024, 7/12/2024, and 7/15/2024 using the phone # of ************. I have also sent a contact us email to the email address provided *************************** on 7/11/2024, 7/12/2024, and 7/15/2024 with no response. If further assistance remains needed please reach out to my contact methods listed below. Thank you for your time!

Respectfully,
*************;
Advocate
Way2Go Advocacy Group
Way2Go Debit Card Program

Tel: ************
Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)

Email: *********************************************
Customer Answer
Date: 07/15/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*******************
Initial Complaint
Date:07/02/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
$25 was and is still being withheld as pending since June 16. I have called several times to get this released and even had an agent hang up on me. I now try to call and the call just disconnects. This has been the very worse company I have ever delt with and just need them to release my funds.
Business Response
Date: 07/05/2024
Dear ***********************************,

My name is ******** and I'm a Cardholder Advocate with the Way2Go program. I have attempted to contact you on the following dates 7/2/2024, 7/3/2024 and 7/5/2024 using the phone # of ************. The transaction in question remains pending at this time once the transaction expires the funds would be placed back into the account balance. The account balance remains at $1.57. Please be advised the issue is currently being worked on by upper management. An additional call out will be made once the issue has been resolved. Please reach out should any further issues arise. Thank you for your time!

Respectfully,
*************;
Advocate
Way2Go Advocacy Group
Way2Go Debit Card Program

Tel: ************
Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)

Email: *********************************************
Customer Answer
Date: 07/06/2024

Complaint: 21932263

I am rejecting this response because:

I was told by another agent this hold expired a while ago. I have also left messages in response to your message and have yet to receive a call back. I just want MY money returned to me. It is going on a month and this is ridiculous

Regards,

***********************************
Business Response
Date: 07/11/2024
Dear ***********************************,

My name is ******** and I'm a Cardholder Advocate with the Way2Go program. Per our conversation a few moments ago this is written confirmation that the transaction dated 6/12/2024 in the amount of $25.00 has been released back to the account as of today. As mentioned the current balance remains at $26.60. I do apologize for any inconveniences this may have caused. Please reach out should any further issues arise. Thank you for your time!

Respectfully,
*************;
Advocate
Way2Go Advocacy Group
Way2Go Debit Card Program

Tel: ************
Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)

Email: *********************************************
Initial Complaint
Date:07/02/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have tried to file a dispute against purchases that have been made on this card, this card is from funds received through child support. I was told I would receive documents to complete and needed to complete with in 10 business days. I never received this paperwork and have tried calling their 877# numerous times however, its impossible to get ahold of anyone live. I have lost $748.95 due to fraudulent charges. Their card doesn't have any fraud detection and how am I to dispute in a timely fashion if you cannot speak to a live agent and obtain the proper documentation to submit the claim. I was able to close the card and no further transactions have occurred but now I am out the $748.95. Can you assist in resolving this issue?
Business Response
Date: 07/11/2024
Dear ***************,

My name is ******** and I'm a Cardholder Advocate with the Way2Go program. Per our conversation earlier this morning this is written confirmation that the dispute SR ************ and SR * 1-7922345576 have been approved. The credits have been applied to the account. As advised the corresponding credit letters would be mailed to arrive within 5-10 days. Please reach out should any further issues arise. Thank you for your time!

Respectfully,
*************;
Advocate
Way2Go Advocacy Group
Way2Go Debit Card Program

Tel: ************
Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)

Email: *********************************************
Customer Answer
Date: 07/11/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***************
Initial Complaint
Date:07/01/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
June 18, 2024 I went to get gas with my child support debit card, like I do every Tuesday morning. I entered my pin at the pump. The pump only allowed me to pump $1.04 in gas. Knowing I had money, I assumed something was wrong with the pump so I moved to another pump and was declined. Upon checking I see they put a hold of $75 on my account, emptying my debit account. I called that day and was told it could be 3-5 business days before they put my money back. I called on 6/26 and they told me they'd put a ticket in to request the release of the hold. They told me ***** hours. Still nothing the morning of 6/28. I called again. They said the agent I spoke with on the 26th never put the request or a ticket in, so they'd do that and it would be *****hours.. again. I then spoke with a supervisor, I told them I don't have another 2 days, I needed the money for gas for work and needed it today, for the weekend. They did not care. So I called the corporate office of the gas station. The woman was amazing, said this hold is from the 2nd transaction that was declined, and the $1.04 cleared last week, there is no reason it should be held up, this is the longest hold she had ever seen. She said I work with child support all the time, if you get me a fax number I'll send them a form immediately and they can release it today. Called Conduent back, spoke with another supervisor who told me they were having system issues with gas holds, that she could fax the form, but it would still be ***** hr. That was Friday, this is Monday 7/1 afternoon, still no money. Called today and today they tell me it could take 5 business days that theyre waiting for authorization to release the hold. STILL AFTER TWO WEEKS. I just had to leave work on the busiest day of the month because I don't have any gas for deliveries. If my money is not in my account by end of ********************** today I'm filing a police report in the morning for theft.After reading some others experiences, this does not surprise me.
Business Response
Date: 07/03/2024
Dear ***************************,

My name is ******** and I'm a Cardholder Advocate with the Way2Go program. Per our conversation on 7/3/2024 this is written confirmation that the transaction in question remains pending at this time once the transaction expires the funds would be placed back into the account balance. The account balance remains at $15.61. Please be advised the issue is currently being worked on by upper management. An additional call out will be made once the issue has been resolved. Please reach out should any further issues arise. Thank you for your time!

Respectfully,
*************;
Advocate
Way2Go Advocacy Group
Way2Go Debit Card Program

Tel: ************
Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
Customer Answer
Date: 07/05/2024

Complaint: 21927498

I am rejecting this response because:
The issue is not resolved. I am still owed $75 from a gas hold on 6/18 that was never put back on my card. How this is taking weeks is insane.

Regards,

***************************
Business Response
Date: 07/11/2024
Dear ***************************,

My name is ******** and I'm a Cardholder Advocate with the Way2Go program. Per our conversation a few moments ago this is written confirmation that the transaction dated 6/18/2024 $75.00 has been released back to the account as of today. As mentioned the current balance remains at $77.47. I do apologize for any inconvenience this may have caused. Please reach out should any further issues arise. Thank you for your time!

Respectfully,
*************;
Advocate
Way2Go Advocacy Group
Way2Go Debit Card Program

Tel: ************
Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)

Email: *********************************************
Initial Complaint
Date:07/01/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
2nd time I have had fraud activity on this card and still have received no follow *** or no temp credit on the account regardless of proof and documentation provided to them. Already recieved new proper debit card but no return of funds. Card used on many different sites fraudulently and reported immediately but still no one has contacted me or done anything to fix
Business Response
Date: 07/03/2024
Dear ***********************,

My name is ******** and I'm a Cardholder Advocate with the Way2Go program. Per our conversation on 7/3/2024 this is written confirmation that the dispute SR ************ remains pending further review. The dispute day 45 is 8/16/2024 and day 90 is 9/30/2024. Once a decision has been made a letter would be mailed. Please reach out should any further issues arise. Thank you for your time!

Respectfully,
*************;
Advocate
Way2Go Advocacy Group
Way2Go Debit Card Program

Tel: ************
Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)

Email: *********************************************
Customer Answer
Date: 07/03/2024

Complaint: 21926724

I am rejecting this response because:

This still is not resolved and Im being punished because the rep I spoke to 2 weeks ago didnt document my conversation or disputes

Regards,

***********************
Business Response
Date: 07/12/2024
Dear ***********************,

My name is ******** and I'm a Cardholder Advocate with the Way2Go program. Per our conversation earlier this morning this is written confirmation that the dispute SR ************ remains pending further review. The dispute day 45 is 8/16/2024 and day 90 is 9/30/2024. The following email address ********************************** was provided so that you may send in any additional documents for the dispute. Once a decision has been made a letter would be mailed. Please reach out should any further issues arise. Thank you for your time!

Respectfully,
*************;
Advocate
Way2Go Advocacy Group
Way2Go Debit Card Program

Tel: ************
Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)

Email: *********************************************
Customer Answer
Date: 07/16/2024

Complaint: 21926724

I am rejecting this response because:

My identity was stolen. I have provided countless docs and police reports proving this. Conduent and way2go refused to acknowledge or assist me. I call daily with no answers and am going to be evicted from my home over this money being stolen and gone. Please help me.

Regards,

***********************
Business Response
Date: 07/17/2024
Dear ***********************,

My name is ******** and I'm a Cardholder Advocate with the Way2Go program. Per our phone conversation a few moments ago. This is written confirmation that an additional fraud dispute SR was submitted for the unauthorized transactions. I have advised once a decision is made a letter would be mailed out. Please reach out should any further issues arise. Thank you for your time!

Respectfully,
*************;
Advocate
Way2Go Advocacy Group
Way2Go Debit Card Program

Tel: ************
Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)

Email: *********************************************
Initial Complaint
Date:06/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 10, 2024, I used my Way2Go debit card to pay the delivery fees for my order of groceries for my children from Instacart. Instacart immediately cancelled the order after I placed it due to them believing that there was fraud on my account. This is what I was told when I phoned them asking why my order was canceled. They advised that they issued a refund right away and that it would take 7 business days to receive. After waiting 7 business days, I phone the Way2Go customer service asking when will my funds be cleared. They said they was having problems with the system and those funds should have already been cleared. They advised that the funds would clear in 2 hours. That time came and went and my funds were still not available. I called back the following day to speak to a supervisor who made light of the situation and advised I would have to wait an additional 5 business days because she had to put in a ticket. Today is June 26, 2024, and I still havent received my money, and when I call customer service to get help, they make me feel like Im overreacting for $18. Im a single mother of three children and $18 can be very helpful for my family and myself in these times were in.
Business Response
Date: 07/03/2024
Dear *******************,

My name is ******** and I'm a Cardholder Advocate with the Way2Go program. Per our conversation on 6/27/2024 this is written confirmation that the transaction in question remains pending at this time once the transaction expires the funds would be placed back into the account balance. The account balance remains at $0.39. Please be advised the issue is currently being worked on by upper management. An additional call out will be made once the issue has been resolved. I do apologize for any inconvenience this may have caused. Please reach out should any further issues arise. Thank you for your time!

Respectfully,
*************;
Advocate
Way2Go Advocacy Group
Way2Go Debit Card Program

Tel: ************
Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)

Email: *********************************************
Customer Answer
Date: 07/08/2024

Complaint: 21903578

I am rejecting this response because:

Regards,

Narray ******
Customer Answer
Date: 07/12/2024

Complaint: 21903578

I am rejecting this response because:

Dear ********,

I hope this email finds you well. I am writing to follow up on our previous conversation on June 27, 2024, regarding the refund issue with in the amount of $18.00. As you mentioned in your recent communication to the Better Business Bureau, the matter is being handled by upper management, and the funds will be returned to my account once the transaction expires.

However, it has now been almost a month since this issue began, and I have yet to receive any clear timeframe for the resolution. While I appreciate your efforts and the information provided, the lack of a concrete timeline is causing significant inconvenience and concern.

Could you please provide more specific details about when I can expect the funds to be returned to my account? Any additional information or updates on the progress would be greatly appreciated.

Thank you for your understanding and assistance in resolving this matter promptly.

Best regards,
Narray ******
************

Regards,

Narray ******
Business Response
Date: 07/16/2024
Dear *******************,

My name is ******** and I'm a Cardholder Advocate with the Way2Go program. Per our conversation a few moments ago this is written confirmation that the transaction in the amount of $18.00 has expired back to the account balance as of 7/12/2024. The current account balance is $0.30. Please reach out should any further issues arrise. Thank you for your time!

Respectfully,
*************;
Advocate
Way2Go Advocacy Group
Way2Go Debit Card Program

Tel: ************
Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)

Email: *********************************************
Initial Complaint
Date:06/21/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I attempted to make a purchase for $69.71 at Speedway and the transaction was declined. However, I had a balance of $95 prior to the attempted transaction. I left with none of my items yet my $95 was instantly reduced by $69.71 and I was told that I could be waiting up to ************************************************************************************************************ front of the entire store. I received none of my purchase yet was charged and told it will take me two weeks to get it back maybe longer. I was forced to get this card by the state of Indianain my opinion and most Americans opinion this would be theft/fraud/kidnapping of my money.
Business Response
Date: 06/24/2024
Dear *****************************,

My name is ******** and I'm a Cardholder Advocate with the Way2Go program. Per our conversation earlier this morning this is written confirmation that the transaction in question remains pending at this time once the transaction expires the funds would be placed back into the account balance. The account balance remains at $1.88. Please reach out should any further issues arise. Thank you for your time!

Respectfully,
*************;
Advocate
Way2Go Advocacy Group
Way2Go Debit Card Program

Tel: ************
Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)

Email: *********************************************
Customer Answer
Date: 06/24/2024

Complaint: 21883184

I am rejecting this response because:

You cant hold someones money for 7 days for a transaction that was declined and I didnt receive any of the goods from said purchase. This is theft/kidnapping money.

Regards,

*****************************
Business Response
Date: 06/27/2024
Dear *****************************,

My name is ******** and I'm a Cardholder Advocate with the Way2Go program. Per our conversation earlier this afternoon this is written confirmation that the transaction in question remains pending at this time once the transaction expires the funds would be placed back into the account balance. The account balance remains at $72.17. As advised please monitor the account online or over the phone to determine that the funds have been placed back into the account balance. Please reach out should any further issues arise. Thank you for your time!

Respectfully,
*************;
Advocate
Way2Go Advocacy Group
Way2Go Debit Card Program

Tel: ************
Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)

Email: *********************************************
Customer Answer
Date: 06/27/2024

Complaint: 21883184

I am rejecting this response because:

Per our conversation today, youre holding money for a declined transaction from me. That is theft, and if I were a business entity it would also be considered a negligent act to prevent me from accessing my funds.

Regards,

*****************************
Business Response
Date: 07/03/2024
Dear *****************************,

My name is ******** and I'm a Cardholder Advocate with the Way2Go program. Per our conversation on 7/3/2024 this is written confirmation that the transaction in question remains pending at this time once the transaction expires the funds would be placed back into the account balance. The account balance remains at $160.33. Please be advised the issue is currently being worked on by upper management. An additional call out will be made once the issue has been resolved. Please reach out should any further issues arise. Thank you for your time!

Respectfully,
*************;
Advocate
Way2Go Advocacy Group
Way2Go Debit Card Program

Tel: ************
Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)

Email: *********************************************
Initial Complaint
Date:06/18/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 06/19/2024 I called way2go customer service to dispute some transactions that have been going on for months. Since there is no way to dispute online. The customer service I received was TERRIBLE the guy had a very bad attitude. I was so offended he kept talking back to me and treating me so BAD he really hates his job. I have NEVER been treated like this in my life from any other customer service! I feel so bad for anyone that has to talk to this man. It is not right at all! I have ordered a new card and he wouldnt offer me the option to have it expedited. I receive child support on this card and I cannot afford to wait! I am so upset.
Business Response
Date: 06/21/2024
Dear ************************************,
My name is ******** and I'm a Cardholder Advocate with the Way2Go program. I have attempted to contact you via phone using the phone # of ************ on the following dates 6/19/2024, 6/20/2024, and 6/21/2024 and have been unsuccessful. I have also sent an email to ************************* on 6/19/2024, 6/20/2024, and 6/21/2024. Please be advised further information is needed to proceed with any request you may have. Please feel free to reach out to the contact methods listed below should any further issues arise.

Respectfully,
*************;
Advocate
Way2Go Advocacy Group
Way2Go Debit Card Program

Tel: ************
Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)

Email: *********************************************
Initial Complaint
Date:06/18/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My wallet was stolen. I called to dispute transactions made on my card and to have a new one sent out. It has been almost a month and I still have not received my card. I paid $18.50 twice to have the card expedited to me and still have not received it. This company is fraudulent robbing people of the little they have. There is no other way to access your funds without having the physical card. You can't get alerts when purchases are made and they don't want to reimburse you for charges you didn't make. Someone really should be looking into this place! IMMEDIATELY Every representative tells you a different story on why you haven't received your card. They are purposely not shipping the expedited card in a timely manner and charging customers $20 to wait the same amount of time you would get it if it was shipped via ***** I can't even take a screenshot to prove my case. This program is literally the worst.
Business Response
Date: 06/18/2024
Dear *****************************,

My name is ******** and I'm a Cardholder Advocate with the Way2Go program. It was a pleasure speaking with you a few moments ago. As we confirmed the expedite fee's have been reversed back to the account balance. I also confirmed that dispute SR 1- ********** remains pending further review. The dispute 10th day is 6/25, 45th day is 7/25 and 90th day is 9/8/2024. Please feel free to reach out should any further issues arise. Thank you for allowing me to assist you!

Respectfully,
*************;
Advocate
Way2Go Advocacy Group
Way2Go Debit Card Program

Tel: ************
Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)

Email: *********************************************
Customer Answer
Date: 06/18/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*****************************
Initial Complaint
Date:06/14/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Following-up on my previous email that still has not received a response, nor have any of the things that the CS agent I talked to on the phone said would happen have happened.The letter that I just received today 6/14/24 says I have 10 days to submit from initial contact, which was 6/6/24. As I stated, I sent an email detailing the issue that night, but I find it funny you give people 10 days to return a response and I don't even get the letter until two days before the deadline.There really isn't any new information I can provide. I will repeat my original email.While I just filed the claim through the phone. It's quite simple. I just got this Way2Go card from Nevada Unemployment.I have received two UI payments and then I went to try and transfer money to my ******* ****** account. I didn't know there was a $0.50 fee for the transfer which is why I ended up with two transfer attempts. Perhaps this should be detailed on the website. Later I discovered I can't do transfers anyways without going through some elaborate process. Again, perhaps this should be detailed somewhere.Regardless, once I realized the money never hit my account, I logged back into Way2Go website and saw the money was returned, which is fine.However, I saw a purchase on 6/4/2024 for $1,013.00. I don't know what that is. When you look up the address you get all sorts of stuff. Point is, I didn't buy anything with the card, nor has anyone else had access to the card. I've only had it for a short time and just recently activated it. Furthermore, it has not left my desk and nobody strange has been in our house.Now I'm out this money and need it recovered ASAP. I'm aware forms are on the way, but I wanted to get ahead of this as it is clearly a fraudulent charge.I've been issued a new card, but because I have had nothing but issues with Nevada Unemployment (been trying to call them for weeks and can't ever get through) and Way2GoCard, I am no longer going to bother with any of this.
Business Response
Date: 06/17/2024
Dear ***************************,
My name is ******** and I'm a Cardholder Advocate with the Way2Go program. It was a pleasure speaking with you earlier this afternoon regarding the fraud claim filed previously. The dispute 1-7972076000 remains pending further review. The dispute day 45 is 7/21/2024 and day 90 is 9/4/2024. Once a decision is made a decision letter would be mailed out to the address on file.
Thank you for allowing me to assist the best way possible. Have a great day!

Respectfully,
*************;
Advocate
Way2Go Advocacy Group
Way2Go Debit Card Program

Tel: ************
Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)

Email: *********************************************
Customer Answer
Date: 06/19/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***************************

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