Complaints

This profile includes complaints for Conduent Business Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Conduent Business Services LLC

  100 Campus Dr Ste 200 Florham Park, NJ 07932-1029

• 

  Conduent Business Services LLC

  384 Galleria Pkwy Madison, MS 39110-6841

• 

  Conduent Business Services, LLC

  4924 Green Rd Raleigh, NC 27616-2832

• 

  Conduent Business Services, LLC

  145 Technology Ln Henderson, NC 27537-5301

• 

  Conduent

  2432 Fortune Dr Lexington, KY 40509-4269

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called into the office today to report disputes on my card. The representative ****** demanded my social security number and I informed ****** that her demand for my SSN was a federal violation and ****** became hostile, threatened me with a long wait and said there was another way to identify me, asked me my name and to spell it and I spelled my name ****** pretended she couldn't hear me and ordering me to get off soeakerohine and I informed her I wasn't in soeakerohine ********************* up **** called back and ****** picked up again, I asked for a supervisor. ****** still demanded my social and I my SSN to ****** and informed ****** it is be given under duress and ****** typed in my information then gave me to a woman that called herself ******* and allegedly she- ****** was a super. I explained what happened with ****** and ******* tried to be combative and I had to redirect her to the fact that what I informed them- ****** and herself - ******* of was a teachable and learning moment because ******* said that I called them they ******* & ******** didn't call me. I responded you ******* aren't doing a favor or volunteering but are at work getting paid because of consumers like me and there is no debate but I called to file a dispute not debate! Then ******* began my dispute the entire process could have been completed in under five minutes but ******* wanted to delay the called asking about transactions that I just told her - ******* that I didn't do after the $49 09 charge from door dash and that was when my last transaction was. I attempted another transaction but it should have failed because the vendor from ******* committed bait and switch stating they only charged $10 for their service but in bottom of the amount they charged $149.00 I am seeking relief pursuant forfeiture, inter ***** Or stipulated settlement for written affirmation of compliance if the Social security law, by laws, legal tariffs, implied and expressed rights of their consumers, inter ****

  Business Response

  Date: 06/17/2024

  Dear *****************************, 
   
  My name is ******** and I'm a Cardholder Advocate with the Way2Go program. It was a pleasure speaking with you earlier this afternoon regarding your Way2Go account. As previously confirmed while on the call the dispute SR ************ remains pending at this time. The dispute total is now $24.70 after the additional amounts were added. The dispute 45th day is 7/29/2024 and 90th day is 9/12/2024. The additional concerns have been documented on file.
    
  Thank you for allowing me to assist the best way possible. Have a great day!
   
  Respectfully, 
  *************;
  Advocate 
  Way2Go Advocacy Group 
  Way2Go Debit Card Program
   
  Tel: ************
  Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
   
  Email: *********************************************

• Initial Complaint

  Date:06/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 20, 2024 I discovered on my way2go child support card a suspicious one time funds transfer was made in the amount of $1,132.50 to an unknown/unassociated account listed as GoBank, a ******** of ***** *** that was posted on May 16, 2024. I immediately called way2go and filed a fraud claim on May 20, 2024. On June 4, 2024 way2go closed the investigation claiming they determined the transaction was not unauthorized, therefore no error occurred. On June 12 I contacted the way2go fraud department to request the documents they used to close the case and again explained that I did not authorize the transaction. I also explained I have no idea how to do a fund transfer, and have never been associated with GoBank, and have never used a GoBank or green dot card. I asked for more information regarding the suspicious transaction such as what is the GoBank account, is there a name or number listed on the account, where was the transaction made, how was it made, but the fraud department stated they could only access the time it was made which was at 1:47am on May 16. On June 13, 2024 I filed a police report with Officer ********** Complaint number is *********** Way2go poorly investigated the compliant to begin with. They allowed the unusual transaction/activity to be made in the first place when I have never made this type of transaction or any fund transfer transactions ever before. The request should have been red flagged as suspicious or unusual activity. They now refuse to reimburse me. I did not make the transaction on May 16. I did not give anyone pre-authorization to make this transaction. I have never given out any of my account information to anyone, I have never given anyone authentication information only known to me. That money was stolen by someone unknown to me who illegally obtained access to my account without my permission, without my authorization, and without my knowledge.

  Business Response

  Date: 06/18/2024

  Dear *****************************, 
   
  My name is ******** and I'm a Cardholder Advocate with the Way2Go program. I have attempted to contact you to address your concerns. Although I have been unsuccessful. I have attempted to reach you at the phone # provided of ************ on 6/14/2024,6/17/2024, and 6/18/2024. Please be advised additional information is needed to be review your account. Please reach out to the contact methods listed below. 
   
  Respectfully, 
  *************;
  Advocate 
  Way2Go Advocacy Group 
  Way2Go Debit Card Program
   
  Tel: ************
  Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
   
  Email: *********************************************

• Initial Complaint

  Date:06/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a card (child support payments). The card never arrived. **************** placed 4 separate orders 30 days ago. I was charged multiple times for 2-3 business days, the card still has not arrived. I have 4 child support payments placed on the card I am unable to access.

  Business Response

  Date: 06/12/2024

  Dear ****************************, 
   
  My name is ******** and I'm a Cardholder Advocate with the Way2Go Program. I have attempted to contact you to address your concerns. I have reached out via phone and the phone # provided of ************ on 6/10/2024,6/11/2024, and 6/12/2024. I have sent a contact us email on 6/12/2024 with no response to our attempts. Please be advised further information is needed to properly address the issues listed above. If further assistance is still need please don't hesitate to reach out. Thank you for your time.
   
  Respectfully, 
  *************;
  Advocate 
  Way2Go Advocacy Group
  Way2Go Debit Card Program
  Tel: ************
  (Voicemail line: Please leave your name, number and the best time to contact you and request to speak with ********)
  
  

• Initial Complaint

  Date:06/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have Wisconsin Child support benefits that was sent to the Way2Go child support card. I first verified with the local child support office to make sure they have the correct address. I then called Way2Go card customer service, to have the old card cancelled and a new one sent to my address. My address was unable to update in their system. I called so far a total of 8 times and each representative was unable to make the address change in the system due to the " system issue". I was charged an expedited fee for my card to expedited to the wrong address. It was escalated to the Supervisor Support, who was unable to do anything, but email the manager team. This is such a huge inconvenience and if this company is dealing with people's benefits, then they should at least have a working system. I'm so sick of hearing, something is wrong with our system. So now I'm supposed to keep calling to see if the system is fixed everyday? The supervisor support says, we can't call back you have to call to keep checking. This is unacceptable. I hate this company so much and this need to be fixed.

  Business Response

  Date: 06/07/2024

  
  Dear ******************, 
   
  My name is ******** and I'm a Cardholder Advocate with the Way2Go Program. It was a pleasure assisting you resolve the issues surrounding the account issues including a new card replacement. If any further issues arise please don't hesitate to reach out. Thank you for your time!
   
  Respectfully, 
  *************;
  Advocate 
  Way2Go Advocacy Group 
  Way2Go Debit Card Program
   
  Tel: ************
  Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
   
  Email: *********************************************

• Initial Complaint

  Date:05/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon thoroughly reviewing the information I provided, along with your internal records, it is evident that the transactions in question were unauthorized. There are no authorized transactions linked to me through CashApp. No merchant was pre-authorized to debit my card, and it seems that authorizations cannot be revoked on CashApp. This indicates a lack of protection, allowing anyone to use any card without needing personal information.If CashApp allows the use of any card not associated with an account and does not require access to the billing address, how can transactions be authorized with information and authentication known only to the cardholder? According to my investigation, the merchant refuses to reimburse *******, so you, in turn, refuse to reimburse me for the fraud. I have provided all necessary information, including a police report.I dispute your investigation's findings and request to speak with a higher authority within your organization. At this point this is fraud. Your company doesn't want to pay for the protection of your cardholders unless you get the money back from the merchant. You teach the representatives that the only way to contact you is through email and one of your employees told me the way you all handle things at Conduent!

  Business Response

  Date: 06/10/2024

  Dear ************, 
   
  My name is ******** and I'm a Cardholder Advocate with the Way2Go Program. It was a pleasure speaking with you today 6/10/2024 This is written confirmation that the issue listed above regarding SR ************* has been addressed. As discussed the dispute will remain closed and denied. I do apologize for any inconveniences this may have caused. An additional denial letter was mailed and would arrive within 5-10 days. Thank you for allowing me to assist the best way possible and thank you for your time!
   
   
  Respectfully, 
  *************;
  Advocate 
  Way2Go Advocacy Group 
  Way2Go Debit Card Program
   
  Tel: ************
  Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
   
  Email: *********************************************

• Initial Complaint

  Date:05/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 04/26/24, I had $7598 stolen out of my way2go account. It is all related to identity theft of my personal information. I filed fraud with way2go and was given 1 claim number. The company opened a 2nd claim and never told me. They accepted one claim since it's lower and they been denying my large claim. Sent in plenty of evidence and was told it was received and reviewed during my last denial. I spoke to supervisor right after and was told no evidence was received so I had been blantely lied to. Claim escalated now and its been 9 days with no updates per call to company. I sent in obvious evidence that proves it was identity theft including proof of working hours by manager, police report, and other claims open. I need my money and the bank is pulling out all tricks to deny. Almost at the time for me to reach an attorney. Money stolen and I am being called a liar due to denials. I been very nice and calm during the past month. Now not having my money, my family is starting to feel the loss and it's made me loss security deposit for new rental home and a new car but money was stolen. I hope to settle this ASAP and if not then I will continue to the courts. Make what was stolen back into my account.

  Business Response

  Date: 06/10/2024

  
  Dear **********************,
   
  My name is ******** and I'm a Cardholder Advocate with the Way2Go Program. This is notification that after the review of fraud dispute SR ************ the outcome will remain as closed and denied. An additional denial letter has been mailed which would arrive within 5/10 days. I do apologize for an inconveniences this may have caused. Thank you for allowing me to assist the best way possible and thank you for your time!
   
   
  Respectfully, 
  *************;
  Advocate 
  Way2Go Advocacy Group 
  Way2Go Debit Card Program
   
  Tel: ************
  Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
   
  Email: *********************************************

  Customer Answer

  Date: 06/10/2024

  
  Complaint: 21783553
  
  I am rejecting this response because:
  They are stealing money from me and lying to me and refusing to accept. 
  
  
  Regards,
  
  *********************************

  Business Response

  Date: 06/14/2024

  Dear *********************************, 

  My name is ******** and I'm a Cardholder Advocate with the Way2Go program. Per our previous conversation today 6/14/2024 the dispute SR ************ remains closed and denied. An additional denial letter was mailed out as of 6/10/2024 which arrive within 5-10 days. I do apologize for any inconvenience this may have caused. 
  Thank you for allowing me to assist the best way possible. Have a great day!
   
  Respectfully, 
  *************;
  Advocate 
  Way2Go Advocacy Group 
  Way2Go Debit Card Program
   
  Tel: ************
  Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
   
  Email: *********************************************
  

  
  

• Initial Complaint

  Date:05/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Multiple times I used their online service to transfer funds from their account to my bank account. 1) their website is slow and crashes frequently, 2) their linked transfer services, when clicked, will frequently log you back out of the account, 3) when you are able to successfully complete the transaction transfer and get an email notification the process is reversed with a) no notice to the client (me), and b) no legitimate cause. This results in the client (me) being unable to acess MY MONEY. This in most cases is called theft.

  Business Response

  Date: 05/22/2024

  Dear *****************************,

  My name is ******** and I'm a Cardholder Advocate with the Way2Go program. It was my pleasure speaking with you earlier this morning. Per our phone conversation the information was provided to you regarding an ACH funds transfer. I have submitted a ticket for web support to reach out to you as well.  
   
  Thank you for allowing me to assist the best way possible. If any further issues arise please feel free to reach out via the contact methods listed below. Thank you and have a great day!
   
  Respectfully, 
  *************;
  Advocate 
  Way2Go Advocacy Group 
  Way2Go Debit Card Program
   
  Tel: ************
  Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
   
  Email: *********************************************

  Customer Answer

  Date: 05/22/2024

  
  Complaint: 21731073
  
  I am rejecting this response because:
  

  The application did not indicate that there were additionally required documents. I was successfully able to process a transfer of funds once, and I was never able to do it again. They now claim that I have to provide them with sensitive personal identification to send funds to a bank. That is literally none of their business and those requirements have clearly changed as I was successfully able to complete the transfer previously. There is no evidence of sufficient security on the part of the organization as they demand PII in exchange for using a part of their application which previously worked without the distribution of this information. 

  Additionally, where I send my fund can be to any account, anywhere. That again is none of their business. Yet, they seem to think they have the power to require me to identify myself as the account holder of an account I want to transfer my funds to. 

  Although the company claims there is human support available through the phone system, there is none. Even on a three way call with the agent, who returned a call to this complaint, it was shown that there is no way to access human support via the number on the back of the card. The only way this company gets back to you is if you make a public complaint. 

  Not posted anywhere in their documentation, the support email I was provided was the following: ****************************

  The agent was patient in attempt to resolve things that were literally out of her control. None of my comments are meant to be construed as poor action on the part of the agent. This organization should be removed from providing services for vulnerable populations as they are inept. 

  Regards,
  
  *****************************

  Business Response

  Date: 05/31/2024

  
  Dear *****************************,
  
  My name is ******** and I'm a Cardholder Advocate with the Way2Go program. It was my pleasure speaking with you earlier this morning. Per our phone conversation the request for an ACH transfer has been approved. I did advise the 1st initial funds transfer must be completed via the website anything thereafter can be processed over the phone. 
  
  Thank you for allowing me to assist the best way possible. If any further issues arise please feel free to reach out via the contact methods listed below. Thank you and have a great day!
   
  Respectfully, 
  *************;
  Advocate 
  Way2Go Advocacy Group 
  Way2Go Debit Card Program
   
  Tel: ************
  Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
   
  Email: *********************************************

• Initial Complaint

  Date:05/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is an all around poor organization. Their website rarely works. I was forced to use them for ********************** through the state. They transferred my initial balance to my bank account no problem. I continued to make transfers that all of the sudden were stopped with no communication from Way2Go. I have it checked on the app to notify me if there is a problem with a transfer. No such notice has come through even to this day. I have called my bank and they have no record of any attempt to transfer funds since the original. On the app it says "cleared" under transfer. I called today and now I am told I need to send in a copy of my driver's license and a bank statement when speaking with a manager. I sent the email. Then I get a response saying that I need to include all of this other information along with what was already sent for "authentication". I then get an additional email stating that for "ACH transfer" purposes, ANOTHER email needs to be sent with the same information only this time with a different subject line and my full address. I am in dire need of funds which is why I am on unemployment insurance and this company is doing everything they can to make it as difficult as possible to receive the money owed to me by the appropriate carrier. They should be removed from handling this service.

  Business Response

  Date: 05/22/2024

  Dear ****************,
   
  My name is ******** and I'm a Cardholder Advocate with the Way2Go program. Per our phone conversation on 5/20/2024 you did advise the issue has since then been resolved as you were able to access the funds in an alternate way.
   
  I do apologize for any inconvenience this may have caused. Thank you for allowing me to assist the best way possible. Please feel free to contact me if any further issues arise. Have a great day!
   
   
  Respectfully, 
  *************;
  Advocate 
  Way2Go Advocacy Group 
  Way2Go Debit Card Program
   
  Tel: ************
  Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
   
  Email: *********************************************

• Initial Complaint

  Date:05/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Way2go has been the worst company I've ever had to deal with. We had **** of America, but they switched to them. I never had any problems since 08 with my daughters child support till now. I requested a dispute they had charged my daughter twice for which has been over a month now and still nothing. They stopped her card and said they will give her a new one, but never mentioned anything about refunding her. They claimed they were going to investigate the situation, and yet nothing. This company lacks communication and holds people's money and says it's the "government". Reality is, it's peoples hard earned money given to their children for their daily needs to provide for them and they are playing with their money. They never mentioned anything besides we have to fill out a paper that looks like a essay form! If we are telling you and describing the problem on the telephone, I'm not sure what is the sense of this letter that looks like an essay. You people need to do better. Claiming it's the government who's taking their time to investigate an issue with little or no response towards the case is very irresponsible and unprofessional.

  Business Response

  Date: 05/14/2024

  Dear *************************, 

  My name is ******** and I'm a Cardholder Advocate with the Way2Go program. Per our phone conversation on 5/14/2024 I have confirmed the status for dispute SR ************* I also reviewed the transaction history to confirm of the credit applied/reversed from the account. I also confirmed a letter would arrive via mail within 7-10 days.
   
  Thank you for allowing me to assist the best way possible. Have a great day!
   
  Respectfully, 
  *************;
  Advocate 
  Way2Go Advocacy Group 
  Way2Go Debit Card Program
   
  Tel: ************
  Voicemail line: Please leave your name, number, the best time to contact you and request to speak with ********)
   
  Email: *********************************************

• Initial Complaint

  Date:05/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5.3.24 I did a one time transfer on the way2go app. It didnt not give me option to confirm or update banking information. I immediately received an email stating my transfer was sent to a bank that I no longer have. I called customer on the back of the card and after fighting with the *** for over 15 mins I was finally able to reach customer service. The rep that I spoke to was no help at all, he stated that he saw the transfer on their end cleared. He was unable to provide with any information and stated that I would have to wait 10 business days and see if the money is returned to my account.The ********************** app and customer service are terrible.

  Business Response

  Date: 05/15/2024

  Dear **********************, 
   
  My name is ******* and Im a Cardholder Advocate with the Way2Go program. It was a pleasure speaking with you today. Thank you for confirming that the funds have been received. Have a great day. 
  
  Respectfully, 
   
  Pauline 
  Advocate  
  Way2Go Advocacy Group 
  Way2Go Debitcard Program 
   
  Tel: ************  
  (Voicemail line; Please leave your name, number, the best time to contact and request to speak with *******) 
   
  Email: ********************************************* 

  Customer Answer

  Date: 05/15/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************************