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Business Profile

Gift Baskets

Edible Arrangements

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gift Baskets.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/29/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order flowers for friend's father's passing April 10th order number ******-*****-*
    Spent $ 108.64
    Upon arrival the bouquet was nothing like I ordered and the flowers were actually already wilted and dying.
    Called on the 11th was told to give the flowers a day to open up which they never did because they were brown,wilted and died. I do have pictires as well. Called back on the 29th got no answer. April 12th emailed a complaint to the company case number *******. No response.
    Emailed another complaint on April 17th case number ******* again no response. Attempted to call
    ***-***-**** on
    April 12th ,23rd ,24th and 29th .
    Have yet to reach a person or gotten any response on how to get a refund.

  • Initial Complaint

    Date:09/28/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Due to a death in the family, we were sent an Edible Arrangement ( I use the term edible lightly) as the arrangement arrived with fruit that was clearly moldy (strawberries were furry and melons were brown and mushy). This arrangement was supposed to be delivered on Wednesday, September 20, 2023 but did not arrive until Saturday, September 23, 2023, late afternoon. We did not open the arrangement until the next day, at which time we discovered it was rotten. I called Edible Arrangements to explain what happened, as this was ordered for us by our son's friends who are all young people and cannot afford to be wasting money. I wanted either a new arrangement or a refund for the purchasers. Instead I was told that THEY DO NOT GUARANTEE THE FRESHNESS OF THEIR FRUIT (what?????) and that we should have consumed THE ENTIRE THING the day it was delivered. There are two of us in the household and the arrangement was meant for the six people that would have been here had it arrived on time. The unhelpful moron I spoke to on the phone blamed the purchaser and said there was nothing they could do because we waited a day to eat the fruit. This company's customer service is unacceptable and the fact that they were unwilling to do anything about the issue is appalling. I am sure the purchasers paid a great deal of money for a horrible product and they deserve a refund. We had to throw the entire thing away.

    Customer Answer

    Date: 09/28/2023

    I don't know what you want me to send. I have nothing to upload. The edible arrangement was discarded as it was inedible. The store it came from is in ************. 

Edible Arrangements is NOT a BBB Accredited Business.

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