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Business Profile

CBD Products

CBD Care Club

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in CBD Products.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    o delivery Inbox **** ***** Apr 9, 2025, 8:05AM (22 hours ago)Hello, As per the information from my bank: Ref:506823900016 Auth:55945 Date: 03/09/2025 $297.50 I never received anything, so please return my money. Thanks, J ***** ******* (***********)Apr 9, 2025, 1:13PM (17 hours ago)Hi **** *****, Thank you for contacting ********* We would like to apologize for the unexpected delay in the shipment of your order. Due to an unusually high vo **** ***** Apr 9, 2025, 4:03PM (15 hours ago)Hello, I no longer want the product, please cancel my order.***** ******* (***********) <**********************************************>Apr 9, 2025, 5:05PM (13 hours ago)to me Dear **** *****,We do understand your frustration, however, your order is already in production, and therefore I cannot cancel it right now. I can offer you a 50% discount instead, which is $148.75. If you choose this option, you get to keep all the products and not worry about sending them back to us. Please let me know if you agree with this offer so we can process the refund right away. We'll wait for your response. Kind regards, ***** Customer Service Specialist Website: ******************** Email: ********************************

  • Initial Complaint

    Date:03/25/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered their product and saw where they double charged me.. I called the to fix the problem and after arguing with them on the charge, I ended up canceling the order and got a refund.. three months later they sent me the order and charged my credit card/ 239.99 so I called them and they give me the run around and finally said they would refund my money,, it would take 3 to 4 days.. never got it so I called again they said give it alittle more time… I have called them 3 or 4 times same thing… and I have still not received a refund … I never paid for this product they took the money from me.. by saying that I subscribe for automatic refill , witch is a lie because I cancelled the first order .. and I am not the only person that they have done this to because I posted this complaint on their facebook account and had a woman respond to it with the same complaint .. so they are doing this to other consumers

    Business Response

    Date: 04/24/2025

     

    Dear ************************

     

    We are writing you because we have received complain "Complaint ID: ********".

     

    We have searched for the consumer in our database

     

    ****** ****

    **********************************************************

     

    *******************************************************************************************************************

     

    But we don't have that profile. Also, the amount he complains on $239.99 is not an amount we charge customers on any of our products. 

     

    Maybe he mixed our band with someone else? Can he please send documentation on the transaction, screen dump from his bank account. That way we can see who is behind the transaction.

     

    *******

CBD Care Club is NOT a BBB Accredited Business.

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