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Business Profile

Food and Beverage Services

Master Foods USA, A Mars, Incorp.Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food and Beverage Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 3 bags of Skittles POP'd for over $22. All three bags contained mostly regular candy. I reached out and spoke with Jucelle A who refused to help or answer any of my questions. I told her I wasn't submitting feedback and if I should return the product to the store or not. I asked to speak with a supervisor but she told me one wasn't available via chat.

    Business Response

    Date: 12/20/2024

    Hello, 

    Thank you for sharing this complaint from our consumer. I have looked up this case, and the CHAT interaction.

    We are sorry that the consumer was unhappy with his purchase. We offered the consumer a coupon towards his next purchase, but usually complaints for larger quantities should be returned to the stores unless he can provide us with a receipt. We are coaching the ambassador, since this was not made clear with the consumer. Unfortunately, the consumer became very agitated, cursing, insulting and threatening and we lost the opportunity to make things right with the consumer. Because of the threatening nature of the last comment below, regarding his address, we thought it would be best to not send him anything. I do appreciate your response and happy to talk about this if needed, or if you need to see the complete transcript. ************************************************

    ( 46m 11s ) Jucelle A: For us to further investigate your concern, we will request to send us the photo of the affected product and also the packaging. Please also include the receipt, if you still have it.
    ( 46m 52s ) Visitor: I'll take the stuff back to Target and let them know you refused to help! I am filing the BBB complaint now.
    ( 47m 9s ) Visitor: Not that you know what that is sitting over in whatever third world country you're outsourced from
    ( 48m 45s ) Jucelle A: We're sorry for that, however that's why we asked for photos is for us to investigate further. All information you provided will be forwarded to our team and they'll be the ones to determine the amount of the coupon.
    ( 49m 41s ) Visitor: Tell them they can deal with the BBB complaint I just submitted against Mars!
    ( 49m 57s ) Visitor: I will never buy your garbage again!
    ( 50m 32s ) Visitor: Make sure you delete ALL my personal infromation!
    ( 50m 45s ) Visitor: Asking for my address for no f****** reason other than your s***** product
    ( 51m 58s ) Jucelle A: Thank you for your request. We have a formal process in place for Individual Rights Requests to protect the personal data of data subjects that we hold.
    Please submit your request via this dedicated webform (******************************************************************************************************************************************) where your Individual Rights Request can then be processed. Should you have a privacy-related question, please click here (******************************************************************************************************************************************) Thank you.
    ( 53m 25s ) Visitor: F*** you. I'm not submitting anything. Do anything with my address.. f*** around and find out

    Customer Answer

    Date: 12/31/2024


    Complaint: 22636695

    I am rejecting this response because:

    That no resolution was ever provided. That was even explained by the merchant. So why was it closed?

     





    Regards,

    **** *******

  • Initial Complaint

    Date:01/28/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Mars corporation allowed my father to leave me destitute and misrepresent me because of the divorce he had with my mother and he married a coworker from their company disgusting.

Master Foods USA, A Mars, Incorp.Company is NOT a BBB Accredited Business.

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