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Business Profile

Organization

YMCA

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/20/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My 7yo autistic son had an incident in the pool. I had to pull him out if camp. I oaid $1500 for 5 weeks of summer camp. And he only went one week. They refuse to refund the rest of the weeks he didnt go to camp

  • Initial Complaint

    Date:05/18/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Been ***** YMCA (**********************************************) family member for over 6 years. During pandemic the YMCA was closed. However, I kept paying membership fees. When I called for refund on the membership fee when the YMCA was closed, I was told that due to supporting the YMCA community even if it was closed, for years - as appreciation YMCA will put back few thousand dollars in my account that I can use toward ***** YMCA. But it never happened. I called and left messages multiple times, I emailed *********************- ************************************ ************************************* ************************************* earlier this year, again. I followed up multiple times, I was told someone will get back to me but till date never heard or received any email response. I have put on my membership on hold as it costs me $91.20/month. I need help to resolve and get refund. I plan to cancel my membership as I do not believe I can put it on hold for any longer than 3 months.

    Business Response

    Date: 06/21/2023

    From: ************************* <************************************>
    Date: Thu, Jun 1, 2023 at 11:45 AM
    Subject: Resolution of Complaint #********
    To: ************************************************** <**************************************************>

     

    We reached a satisfactory resolution with ************************* regarding her request for a membership refund. 

     

    Although we could not find any written request from ***** from the past three years regarding the ***** credit program that we offered in 2020 or any other request to cancel her membership prior to May 2023, we made an exception to our cancellation policy and refunded 3 months of membership fees.

     

    Our cancellation policy is as follows:

     

    Should I decide to terminate my membership, the Metropolitan YMCA of the Oranges requires written notice 14 days in advance of the next billing date to cancel a membership.  Membership cancellation paperwork must be submitted in person or via email.  After receipt of written notification and fulfilment of the required 14 day notice, the YMCA will end the pre-authorized charges to my credit/debit card or my checking account.  No refund will be given for a bank draft that occurs during the 14 day cancellation period. Membership fees are not refundable. My membership participation will be active through the last day that has been paid for. 

     

    Please let me know if you have any further questions.

     

    Thank you

    ******

     

    *************************

    (She/Her/Hers) What is this?

    Executive Director

    ***** YMCA  1 **********
    ***** ** 07470
    ************    ************************************   www.wayneymca.org

     

YMCA is NOT a BBB Accredited Business.

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