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Business Profile

Camp

Playbook

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Camp.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 14, I went to Playbook Events and bought three General Admission tickets ($25 each) with $25 in handling fees. When we arrived at the ******** arena, the school that I bought tickets to see was not even there. I would understand that I would not get a refund except for the fact that Playbook's website still listed the game. When I reached out to the company, they stated there would be no refund since the school I bought tickets to see had pulled out and was no longer playing. Yet, there was no indication of that on the website. They were more than willing to charge mefthe $100. This seems to be false advertising. If they knew the game wouldn't happen, why would they still sell tickets - other than to make money off of unsuspecting fans? I am not the only fan that this has happened to.

  • Initial Complaint

    Date:11/14/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our community league subscribed to Playbook as a trial to help schedule court times (pickle ball and tennis) for community league members. When it was decided that this platform was not a good fit for our community league we discontinued the subscription with Playbook. Playbook continued to charge us for two more months: Sept 1st $1657.81 CAD and Oct 1st $1661.50 CAD (total $3319.31). Playbook is refusing to provide re-imbursement, and we would just like to be re-imbursed for those two months. Despite that, it is challenging to speak to someone on the phone who can provide definitive answers. Guidance and resolution from the BBB is appreciated.

    Business Response

    Date: 12/23/2024

    We received a message from a client who signed with our software company in May 2024. They paid for the majority of the first year of service upfront, and entered into our standard agreement. After a number of months, they decided that they no longer wanted to utilize our software. As per our terms of service attached to the standard agreement that they signed, we presented the option to "opt-out" of service after the first year of service - but not before then. As such, we have provided them software access through that first year, and will discontinue their service after their year concludes, as per their request. There is no opt-out within the first year; you can find this agreement linked here: *******************************************terms-conditions. We can also provide the signed, executed contract as needed. We cannot provide an additional refund here, given the policy outlined in our contracted agreement. We can provide any more color as needed, and hope to be able to help this client utilize our software in the best possible way for their org.

  • Initial Complaint

    Date:09/26/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was charged by a mistake on order

    Business Response

    Date: 10/08/2024

    Hope you're doing well! My name is Will, and I work with Playbook, an LLC based in New Jersey that provides software and facilitates events for youth sports organizations across the US.

    We recently became aware of a complaint dated 9/26/24 about an individual complaining about a $51.00 donation that they paid as part of a fundraiser pertaining to one of the teams we hosted for these events. 

    While we have a stated no-refunds policy on all of our forms, we actually already made an exception and refunded this individual - Scott Layman ([email protected]) - as a gesture of goodwill. We would appreciate it if we can resolve this. Please let us know if you need any additional information from me - thank you!

    Best,
    Will

Playbook is NOT a BBB Accredited Business.

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