Business Profile
Manufactured Home Supplies
Snow Joe LLCThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
4.65/5 stars
Average of 1,207 Customer Reviews
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Review fromCadian W
Date: 05/12/2023
4 starsCadian W
Date: 05/12/2023
I think the wait time at Sun Joe is too long, but I spoke to an excellent representative. Her name is ***************. She took care of my problem with ease. It was a pleasure speaking with her. With such excellent customer service, I wouldn't hesitate to do business again with Sun Joe in the future.Snow Joe LLC
Date: 05/22/2023
Dear ******,Thank you for sharing your feedback with us. We apologize for the long wait time you experienced when reaching out to Snow Joe + Sun Joe. We understand the importance of prompt and efficient service, and we're continually working to improve our response times.We're thrilled to hear that once you connected with ******* and she provided you with excellent assistance and resolved your issue smoothly. We take great pride in our customer service team and are pleased to know that she left a positive impression on you.We appreciate your kind words and your willingness to consider doing business with ** again in the future. Rest assured that we value your feedback and are constantly striving to enhance our service to ensure a more seamless experience for all our customers.Best Regards,Snow Joe + Sun Joe *************Review fromNadja F
Date: 05/12/2023
5 starsNadja F
Date: 05/12/2023
Loved that I could find lead, bpa and thalate free hoses for my community garden! Unfortunately I had to have 2 replaced. Calling in for the warranty was an easy process. The agent, *******, was very friendly and had my warranty processed in no time. Will definitely purchase from this company again when needing items for the garden or yard.Snow Joe LLC
Date: 05/15/2023
Dear *****,Thank you for sharing your positive experience with us! We're delighted to hear that you appreciate our commitment to providing lead-free, BPA-free, and phthalate-free hoses for your community garden. We understand that product issues can occur, but we're glad that our warranty process and the assistance of ******* made the replacement process easy for you.We appreciate your continued support and trust in our products for your garden and yard needs. It's our goal to deliver high-quality and ********************** to our customers. Should you have any further inquiries or require assistance in the future, please don't hesitate to reach out to **.Thank you for choosing Snow Joe + Sun Joe. We look forward to serving you again!Best Regards,Snow Joe + Sun Joe *************Review fromCindy B
Date: 05/12/2023
5 starsCindy B
Date: 05/12/2023
************************* was great and solved my problem with a replacement. within 15 minutes. I will not hesitate to purchase another SnowJoe product.Snow Joe LLC
Date: 05/15/2023
Dear *****,Thank you for your positive review! We're thrilled to hear that ************************* provided you with great assistance and quickly resolved your issue by arranging a replacement. We strive to provide efficient and effective solutions to our customers, and it's rewarding to know that we met your expectations.Your willingness to consider purchasing another Snow Joe product is truly appreciated. We take pride in delivering high-quality products and exceptional customer service, and we look forward to serving you again in the future.If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help. Thank you for choosing Snow Joe + Sun Joe. We value your support!Best Regards,Snow Joe + Sun Joe *************Review fromLarry C
Date: 05/12/2023
5 starsLarry C
Date: 05/12/2023
Excellent service! *********************************** was extremely courteous & helpful. I will recommend your company with confidence!Snow Joe LLC
Date: 05/15/2023
Dear *****,Thank you for taking the time to leave such a positive review! We're delighted to hear that you received excellent service from *********. Providing courteous and helpful assistance is one of our top priorities, and we're glad that he exemplified these qualities during your interaction.We appreciate your confidence in recommending our company. Your satisfaction is important to **, and we'll continue to work hard to meet and exceed your expectations in the future.If there's anything else we can assist you with, please don't hesitate to reach out. We're always here to help. Thank you for choosing Snow Joe + Sun Joe. We value your support!Best Regards,Snow Joe + Sun Joe *************Review fromLinda K
Date: 05/12/2023
5 starsLinda K
Date: 05/12/2023
********* (Contractor) was awesome helping me with a warranty very helpful. Thank youSnow Joe LLC
Date: 05/15/2023
Dear *****,Thank you for sharing your feedback with us. We're thrilled to hear that ********* provided you with awesome assistance regarding your warranty. We strive to provide helpful and efficient customer service, and we're glad that he met your expectations.If you have any further questions or need any additional assistance, please feel free to reach out to **. We're here to ensure your satisfaction and address any concerns you may have.Thank you for choosing Snow Joe + Sun Joe. We appreciate your support and look forward to serving you again in the future.Best Regards,Snow Joe + Sun Joe *************Review fromTim P
Date: 05/12/2023
5 starsTim P
Date: 05/12/2023
The agents at Snowjoe customer service were extremely helpful and knowledgeable of there job. The company is also very responsive. I sent a unit that went bad and I'm waiting for them to ship me a new oneSnow Joe LLC
Date: 05/15/2023
Dear ***,Thank you for taking the time to share your positive experience with us. We're delighted to hear that our customer service agents were helpful and knowledgeable in assisting you. Providing excellent service is our priority, and we're glad that we met your expectations.We're also pleased to hear that our company has been responsive to your needs. We understand the importance of addressing issues promptly and are committed to resolving them to your satisfaction.Rest assured that we're diligently working on shipping you a new unit as soon as possible. If you have any further questions or need assistance during this process, please don't hesitate to contact **. We're here to ensure a smooth resolution and provide any support you may require.Thank you for choosing Snow Joe + Sun Joe. We appreciate your trust in our products and services, and we look forward to serving you again in the future.Best Regards,Snow Joe + Sun Joe *************Review fromChris S
Date: 05/12/2023
5 starsChris S
Date: 05/12/2023
I received a unit with a broken part, maybe from shipping? I called the number on the Warranty card, and the agent helped me get my product registered, and sent me a replacement part immediately. I look forward to working with this company in the future.Snow Joe LLC
Date: 05/15/2023
Dear *****,Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the broken part in your received unit, likely due to shipping. However, we're glad to hear that our agent was able to assist you promptly.We're committed to providing excellent customer service, and we're pleased that the agent helped you register your product and swiftly arranged for a replacement part to be sent to you. We appreciate your understanding and patience throughout the process.We value your support and look forward to serving you in the future. If you have any further questions or need assistance, please don't hesitate to reach out to **. We're here to help.Best Regards,Snow Joe + Sun Joe *************Review fromDiane L
Date: 05/11/2023
5 starsDiane L
Date: 05/11/2023
********* was very pleasant and helpful when the two 100 ft. ***** I purchased leaked after using them for a month and a half.The hoses are nice but not sturdy and long lasting.Thank you for replacing the two hoses and, hopefully, they will last a couple of *******.Snow Joe LLC
Date: 05/22/2023
Dear *****,Thank you for bringing this to our attention, and we apologize for the inconvenience you experienced with the garden hoses you purchased. We understand how frustrating it can be when a product doesn't meet your expectations, especially after a short period of use.We appreciate your kind words about *********, and we're glad he was able to assist you. As a company committed to customer satisfaction, we take feedback like yours seriously. We have noted your concerns about the durability of the hoses, and we'll make sure to address this issue with our product development team.We have replaced the two hoses for you, and we hope these new hoses will meet your expectations and provide reliable performance for the coming seasons. Should you encounter any further issues or have any questions, please don't hesitate to reach out to **. We're here to assist you.Thank you for choosing Snow Joe + Sun Joe, and we appreciate your understanding.Best Regards,Snow Joe + Sun Joe *************Review fromDavid S
Date: 05/11/2023
5 starsDavid S
Date: 05/11/2023
(Nonalyn (Contractor). was one of the most helpful persons I have ever spoken to on a help line.Snow Joe LLC
Date: 05/12/2023
Dear *****,Thank you for your review! We're delighted to hear that ******* provided you with exceptional assistance during your call. At Snow Joe + Sun Joe, we strive to offer top-notch customer service and ensure that our customers' needs are met.We appreciate your feedback and will make sure to recognize Nonalyn for her outstanding support. If you have any further questions or require assistance in the future, please feel free to reach out. We're here to help and are committed to your satisfaction.Best Regards,Snow Joe + Sun Joe *************Review fromDorene M
Date: 05/11/2023
4 starsDorene M
Date: 05/11/2023
*************************** and **** in **************** were very helpful when purchasing my Sunjoe 12-amp Electric Tiller. The instructions for putting it together were easy, and the tiller is working well. Take care that stubborn roots don't get hung up on the blades.Snow Joe LLC
Date: 05/12/2023
Dear ******,Thank you for sharing your positive experience with ***** and **** from our **************** team. We're thrilled to hear that they provided you with helpful assistance when purchasing your Sun Joe electric Tiller.We're glad to know that the instructions for assembling the tiller were easy to follow and that the tiller itself is working well for you. It's important to be mindful of stubborn roots to prevent any issues with the blades. If you have any questions or need further guidance on how to effectively use your tiller, please don't hesitate to reach out to **.Thank you for choosing Snow Joe + Sun Joe for your gardening needs. We greatly appreciate your feedback and wish you successful and enjoyable tilling experiences with your new electric tiller.Best Regards,Snow Joe + Sun Joe *************
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