Reviews

This profile includes reviews for Avocado Mattress, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Avocado Mattress, LLC

  12 Hudson Pl Hoboken, NJ 07030-6757

  
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  Avocado Green Mattress

  601 Burning Tree Rd Fullerton, CA 92833

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  Avocado Green Mattress

  1120 Montana Ave Santa Monica, CA 90403-1610

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  Avocado Green Mattress

  7646 Girard Ave La Jolla, CA 92037

Review Details

• Review fromSARAH S

  Date: 06/22/2025

  1 star

  SARAH S

  Date: 06/22/2025

  I really appreciated Avocados return policy when I purchased the mattress topperthat transparency gave me confidence to try it. But actually returning the topper has been a frustrating experience. The box it came in is far too small to fit the topper once it expands (my husband and I spent an hour trying, with comical results), and the only return option was to drive it to a donation drop-off location with limited hours and a not-so-convenient location.Thankfully, we had a giant box from a toddler swing set we could reuse. Still, it felt like the return process was unnecessarily difficult. The box in the instruction video was much larger than the one we received, and the whole process made it seem like the return policy is generous in theory but discouraging in practice. Id love to see more transparency and better packaging that actually supports returns.
  

  Avocado Mattress, LLC

  Date: 06/24/2025

  Hi *****,Thank you for taking the time to reach out. Weve carefully reviewed your order, your review, and your communications with our team.Were truly sorry to hear that your experience has not met expectations and that it has caused any inconvenience or frustration.Please know we provide a help desk article on our website for what to expect when returning your topper: ******************************************************************************************************************************* This guide provides a clear, step-by-step overview of what to expect. We are committed to being as transparent and helpful as possible throughout the ********** noted by our team, you do not need to ***ack the topper in its original packaging. Any suitable box will work, and we can provide a p***aid shipping label. Additionally, we can arrange a complimentary ***** pickup from your home for your convenience.If ***acking isnt feasible, youre welcome to donate the topper to a local donation center. Weve provided a suggested option, but you're also free to choose one that works best for you.We offer both of these return options to accommodate our customers' needs as best we can. While we may not be able to fulfill every request, we are always committed to doing everything we can to ensure a positive experience from start to finish.We appreciate you giving Avocado a try and are so sorry the topper did not work out for you at this time. Should you have any further questions, concerns, or would like any further assistance with your return, please do not hesitate to follow up with the *** currently assisting you. We hope you have a wonderful day!Sincerely,Avocado Green Brands

• Review fromSarah M

  Date: 06/11/2025

  1 star

  Sarah M

  Date: 06/11/2025

  Ordered a mattress in 2020 for close to 2k, the green top of the line in king and it was very uncomfortable, they recommend a topper which we tried for another $700 and it didnt help. Now it is sinking and has low spots on both sides and they wont do anything about it even though it has a 25 year warranty. We would never recommend this company. They also dont allow you to leave reviews. I asked and they told me to just send an email to their support. Horrible experience.
  

  Avocado Mattress, LLC

  Date: 06/18/2025

  Hi *****,Thank you for reaching out! We have reviewed your account and were able to see that we extended your sleep trial on your mattress previously back in 2021 to allow you time to purchase a topper to see if that helps with your mattress comfort. We are able to see our team members reached out 4 times prior to closing out our communication to see if you were happy with your mattress with the topper added. Unfortunately, we did not hear back, and we were hopeful all had worked out. Our team member also informed you that your sleep trial had now concluded for your ************************* 2022, you reached out about your mattress, however, the sleep trial had closed, and warranty information was provided. You had inquired about your topper at this time as well, and you were informed that your topper was still within its 1 year sleep trial, and you were welcome to return the topper at that time once you had completed the return process. However, the mattress no longer qualified for a return, and you were and are still welcome to fill out a warranty claim for our warranty department to review and see if your mattress is not holding up as expected, and possibly warrant a replacement mattress. We are so sorry that your experience was less than satisfactory. Please know your mattress is still covered under warranty, and you are more than welcome to follow the link below to file a warranty claim. ****************************************************************************************************************** Should any further questions arise, you are more than welcome to contact our customer support so we may further assist you. ******************************************************* We hope you have a wonderful day!Sincerely,Avocado Green Brands

• Review fromCraig d

  Date: 05/06/2025

  1 star

  Craig d

  Date: 05/06/2025

  I have has this queen sized mattress for three years. It has a huge low spot in the middle . They won't warranty it because the low spot is not deep enough. Two people cannot sleep in this bed without falling into the center of the bed. This bed is c*** and a rip off. Do not waste your money on this thing.
  

  Avocado Mattress, LLC

  Date: 06/18/2025

  Hi *****,Thank you for reaching out. We are so sorry to hear that your experience with Avocado has been less than satisfactory. We have thoroughly reviewed your communication regarding this matter.We see that after a thorough evaluation, we found that the indentation on your mattress measures less than 1.5 inches. According to the warranty policy, indentations must be at least 1.5 inches deep to qualify for a replacement.Additionally, the inspector also observed that your current bed frame lacks a center support leg. For queen-size mattresses and larger, a center support is essential to maintain structural integrity and prevent sagging. The absence of this support can lead to issues that are not covered under the warranty.We understand that this may not be the outcome you were hoping for, and we sincerely apologize for any frustration this may cause. If not already done so, we advise making sure the frame being used is providing the support needed for your mattress. The frame that was reviewed did not provide adequate support for your Avocado mattress. Should you have any further questions or concerns, you are more than welcome to reach out to our customer support team, and they will be happy to assist you in any way they can. We hope that you have a wonderful day! Sincerely, Avocado Green Brands

• Review frompat h

  Date: 04/01/2025

  1 star

  pat h

  Date: 04/01/2025

  Mattress sinks after 3 years. Buyer beware, worst mattress ever.
  

  Avocado Mattress, LLC

  Date: 07/08/2025

  Hi ***,We appreciate you taking the time to submit your review. Please know we appreciate the good with the bad, so we know where we can do better!We are so sorry to hear you are experiencing sinking/indentation with your mattress. Rest assured, your mattress is covered under warranty. Please feel free to review your warranty information here:****************************************************************************************************************** Here is also a link on how to submit a mattress warranty claim:******************************************************************************************************************** Should you have any further questions or need support, do not hesitate to reach out to our customer support team, they will be more than happy to assist you further:******************************************************* We hope you have a wonderful day.Avocado Green Brands

• Review fromLauren V

  Date: 03/08/2025

  1 star

  Lauren V

  Date: 03/08/2025

  I ordered a mattress from Avocado, and what did I receive? An empty box. No mattress, just an empty cardboard box sitting on my porch. I immediately contacted customer service, expecting them to correct this obvious issue, but instead, I was met with excuses, delays, and absolutely no resolution.Despite multiple attempts to get help, Avocado has refused to take responsibility. No refund, no replacementjust a complete runaround. At this point, it feels like a scam. They took my money, delivered nothing, and left me without a ****** yourself a favor and stay far away from this company. If something goes wrong with your order (which, based on my experience, is likely), dont expect them to fix it. I regret ever trusting them.
  

  Avocado Mattress, LLC

  Date: 07/08/2025

  Hi ******!Thank you for taking the time to share your feedback. We are so sorry to hear what happened to your mattress upon delivery, as well as your experience after. That is not the experience we want our customers to have with us. We have taken the time to review your order and the communications you have had with us. We see that your order has been refunded in full, and a store credit has been given as well to apply to a future purchase.We are thrilled to see that we were able to make this right with you. We truly hope that with your store credit, you are able to give Avocado a try once again. Should any questions or concerns arise, please do not hesitate to reach out to our customer support team, they will be more than happy to help!Have a wonderful day! Avocado Green Brands

• Review fromErin C

  Date: 02/14/2025

  1 star
  I respect the companies dedication to low toxic, sustainable mattresses. However, the customer service is set up to fail. Its impossible to get in touch with someone to return the mattress. Ive been passed around 5 times over 5 days and still dont have instructions on a return. The mattress came 5 inches too short, which an agent agreed is a manufacturing error. But they still want to make me wait 30 days to return the mattress. It is too short and its unsafe on my kids bed frame because slats are exposed due to the incorrect length. I still dont have my issue resolved you cant contact a returns agent by phone and they take 2 days to respond to each email. I truly believe they purposefully make it hard to complete a return and I dont appreciate the lack of customer service.

• Review fromAnnmarie F

  Date: 01/10/2025

  1 star
  Purchased quite a few avocado products crib bed, mattress covers, fitted sheets, pillow and pillow cases. All the products worked well. I purchased pillow cases in advance in anticipation of using toddler pillow for my son. Well I had finally opened up the package and after the first wash following the instructions on the label. The seam opened on one of the pillow cases. I reached out to customer service and was told since they only cover a year they couldnt help me. With all the money I have invested into the company without any prior issues you would think a pillow case issue would be addressed. Nope nada; so keep that in mind they only stand by product quality for 1 year of date of purchase. Even if the product is stored and not used immediately from that time. Loyal customer lost over a pillow case.

• Review fromPatti E

  Date: 11/26/2024

  1 star

  Patti E

  Date: 11/26/2024

  I am appalled at this company's behavior following a Recall for an organic mattress pad I'd bought from them several years ago - after they discovered it was made of flammable materials. I received numerous emails, urging me to destroy it and to "stop use immediately" - as well as provide evidence, ie photographs of the destroyed pad. Which I did so. Emails stated the customer would receive a Replacement within 4 weeks after documenting the flammable pad was destroyed. I did that, and it's been 11 weeks, 4 emails and 3 phone calls later - and Avocado still has not sent a replacement. Nor do I believe they ever will. That pad I bought was over $200 - and now they are no longer culpable for a pad that could go up in flames. While at the same time Avocado has no plan, as far as I can see, for replacing it. This is a deceptive and fraudulent transaction, and deserves a class action law suit against them. Do not trust this company. Do not give them your money. They deserve a -5 star rating.
  

  Avocado Mattress, LLC

  Date: 06/12/2025

  Hi *****, Thank you for sharing your feedback, we truly appreciate the good with the bad so we know where we need to make changes. We want all of our customers to have a wonderful experience with us from placing the order through the life of your product purchased. We can not apologize enough for the inconvenience and frustration our recall process has caused you. This was Avocado's first and only recall and had proven to be an uphill battle, we have received well over 6000 submissions. With only a small portion of our team processing this took much more time than anticipated, as each submission was individually reviewed and processed. Here is some information about our recall and why it was recalled:The ****************************************, Requirements for Mattresses and Mattress Pads 16 C.F.R. Part 1632. This standard reduces the risks of death, personal injury, and property damage associated with fires that result from the ignition of mattresses by cigarettes. The standard provides a test to determine the ignition resistance of a mattress. It defines a mattress pad as: "a thin, flat mat or cushion and/or ticking filled with resilient material for use on top of a mattress. This definition excludes convoluted foam pads that are not totally encased in ticking." The Cotton Mattress Pad Protector failed the ****************************************'s flammability testing for cigarette ignition resistance.For more information, please feel free to follow the link below: *************************************************** We have reviewed your order and submission, and I see your submission was submitted on 9/9/2024, and your replacement order was placed 10/21/24 and delivered 1/21/25. We completely understand this was far outside the anticipated 4 week time frame originally given and truly can not apologize enough for the delays we experienced throughout this process. We are thrilled to see that your replacement was shipped and delivered to you. If you have any questions or concerns, please do not hesitate to reach out to our customer service team. We value you and appreciate you!Sincerely,Avocado Green Brands

• Review fromJames S

  Date: 11/23/2024

  1 star
  Horrible mattress. Bought this as an alternative to Tempurpedic. Worst mistake of my life. The Mattress sags and sinks in less than 2 years and they will not honor their sham warranty. STAY AWAY!

• Review fromMeghan N

  Date: 11/17/2024

  1 star

  Meghan N

  Date: 11/17/2024

  I bought an Avocado mattress and mattress pad a few years ago. Late summer I received an email that the mattress pad was recalled due to it not meeting flammability standards. I followed all of their instructions, cut the mattress pad in half, wrote on the tag, sent photos, all at the end of August. By the end of September I hadnt heard anything, they did say it would take 4 weeks to ship from when you submitted your recall. I reached out to customer service at the end of September, who told me they had received my claim, but its had not yet been reviewed/processed, and that they were pretty busy. Now its mid November, and still nothing. I just reached back out and am looking forward to an update. This situation is rather challenging, as the mattress toppers are pricey and now mattress is not only unprotected, I dont have the comfort that helped me to sleep better that the mattress pad offered. Im looking forward to Avocado following through on this, or at least give me a refund for having me destroy my topper.
  

  Avocado Mattress, LLC

  Date: 06/12/2025

  Hi ******,Thank you for sharing your feedback, we truly appreciate the good with the bad so we know where we need to make changes. We want all of our customers to have a wonderful experience with us from placing the order through the life of your product purchased. We can not apologize enough for the inconvenience and frustration our recall process has caused you. This was Avocado's first and only recall, and had proven to be an uphill battle, we have received well over 6000 submissions and counting. With only a small portion of our team processing, this took much more time than anticipated, as each submission was individually reviewed and processed. We have reviewed your order and submission, and I see your submission was submitted on 8/30/2024, and your replacement order was placed 11/17/24 and delivered 1/19/25. We completely understand this was far outside the anticipated 4 week time frame originally given and truly can not apologize enough for the delays we experienced throughout this process. From processing delays to then experiencing material delays.We appreciate you allowing us the time needed to make this right for you and get you your new mattress pad protector. We are thrilled to see that your replacement has since shipped and been delivered.If you have any questions or concerns, please do not hesitate to reach out to our customer service team. We value you and appreciate you!Sincerely,Avocado Green Brands