We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Vitamins and Supplements

Bearvana LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/09/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3/9/2025...pending charges for $49.99 on my credit card to a business that never heard of and never used. I already closed and got a new credit card with ******* *** now I have an issue with a different credit card for this fraud. ******** says I have to wait until the charge post to my account which is crazy to me so I will do that but somebody needs to get in touch with that business and the phone number ###-###-#### does not work! BEARVANA is the company name. They have a D- BBB Rating

  • Initial Complaint

    Date:11/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 orders from them one on 10/22 it has been receiving a shipping label since 10/23 and it's 11/14 already and I've been told for the past 2 weeks that it would arrive in a week and has not moved. I also ordered another order on 11/8 and it hasn't shipped either seeing if the first one was lost. I'm confused why that neither has arrived or shipped I received 2 prior orders with no problem

    Business Response

    Date: 01/03/2024

    Hello Alexandria,

    We see these two orders from you. Here are the **** tracking numbers: **********************, 9400111206217400814920
    ... Both of these now show up as delivered. Thank you!

  • Initial Complaint

    Date:11/07/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I DIDNT received my package at all or no confirmation number I need it .

    Business Response

    Date: 01/03/2024

    Hello *****,

    We see two orders from you. Here are the **** tracking numbers: **********************, **********************... Both of these now show up as delivered. Thank you!

  • Initial Complaint

    Date:10/11/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order a package weeks ago, my address autocorrect to the wrong thing and I emailed them, they fixed it and after a week I emailed then again and never got a response after that. Im seeing these complaints and some of them are similar to mine

    Business Response

    Date: 11/27/2023

    Hello, we have corrected the address for you. This order is shipping out. Here is the **** tracking number:

    9400111206216324771524

    Thank you 

  • Initial Complaint

    Date:07/17/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order 2 weeks ago and I cant find my tracking number to track my package !! Ive been constantly texting their social medias and emailing them about my package and I have yet to hear anything !! I just need to know if it shipped and where to and I need my tracking number or Im going to file a refund !

    Business Response

    Date: 08/07/2023

    Hello *********, as per email correspondence the original order shows that someone has already picked it up ***** Tracking number: 9400111206215962675607). We went ahead and sent another order out as a courtesy. It shows it has been delivered to the address you provided ***** Tracking Number: 9400111206215397471881). Thank you

  • Initial Complaint

    Date:05/20/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi I purchased this product April 15 and I only got a shipping label and a pre-shipping label and its now May 20. I cant get in contact with anyone and I still havent received my package. I would like a refund or some information on when it will be here.

    Business Response

    Date: 06/27/2023

    According to **** your order has been delivered on May 25th (5 days after this complaint was filed). Here is your tracking number provided by ****: **********************. Thank you and sorry for the inconvenience.

  • Initial Complaint

    Date:02/27/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order earlier this month never received order and Im looking forward to trying the gummies

    Business Response

    Date: 03/13/2023

    Hello, we fulfilled this order on February 28, 2023 (After this complaint was filed). Here is your **** tracking number: **********************. It delivered on March 6, 2023. Thank you!

  • Initial Complaint

    Date:02/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a bundle of two products from this business on December 30th 2022. The total of my order was $29.43 and the products that were promised were vitamin gummies. I have contacted the business multiple times asking about my order and trying to cancel my order and have gotten no response. It has been over 4 weeks now and there has been no confirmation, no processing of my order, no shipping or tracking updates, and no word from the business when I have asked. I would like my money back or to receive the product I ordered from this business.

    Business Response

    Date: 02/27/2023

    Hello ******, we noticed that you entered the incorrect shipping address at checkout. We have tried to contact you about this. After investigating with the **** database, we have corrected the address for you and will send out your order today. Please use **** tracking number to track the status of your package: ********************** Thank you

  • Initial Complaint

    Date:01/03/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on November 26, 2022 (*****), I have attempted to make contact with ********* via phone and email with no success. The number listed on the website is unable to receive calls. Could you please assist me with getting a refund for the items that were placed?

    Business Response

    Date: 01/17/2023

    Customer wanted a refund for an order and made a complaint that there was no answer. The address they entered on checkout was incorrect and was not populating in the **** server. On Friday, January 13th 2023, we sent a refund notification email for order #***** to this customer (*******************) and a refund was indeed sent back. Thank you

    Customer Answer

    Date: 01/17/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ***************************

  • Initial Complaint

    Date:11/02/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted this company over 8 times for a refund for my product,with no response or solution. I ordered this at the end of September and have not received it. I told them multiple times that I don't want the product and they insisted that it still be shipped. I have not received a refund yet or any confirmation that they doin anything about it. And it cant be too late to get one because it " past 30 days " when I have been trying to get a refund since 2 -3 weeks after the purchase . I would appreciate if something can be done about this. I would like my refund plz I am very dissatisfied with this service and starting to feel like it's all a big scam.

    Business Response

    Date: 12/21/2022

    Customer wanted a refund for an order she made and made a complaint that she did not receive it. We shipped it out via ***** She submitted a complaint that there was no answer from our customer service team. We already shipped the product, and in addition we sent a refund and refund notification email to *********************** (***************************).

    Customer Answer

    Date: 12/21/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    *****************************

Bearvana LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.