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Business Profile

Market Research

Sago

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Sago's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sago has 13 locations, listed below.

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    Customer Complaints Summary

    • 1,205 total complaints in the last 3 years.
    • 411 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/19/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Participated in a focus group Sept 13, well beyond the 2-3 weeks, 20 business days or whatever they claim the waiting period to get paid is. They owe me $350.

      They do not respond to any communication. I assume they don't offer real money as a loophole to avoid wage theft or any late payment penalties.

      These people should not be in business. They steal people's time.

      Business Response

      Date: 10/23/2024

      According to our records, your redemption is showing processed and claimed as of October 21st. Should you have any
      inquiries, please do not hesitate to reach out to our support team.

      Customer Answer

      Date: 10/24/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Regards,


      ***** *****

    • Initial Complaint

      Date:10/16/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I participated in several focus groups with Sago Focus Groups from March to July 2024, earning a total of 20,700 points. On July 5, 2024, I redeemed these points for a $207 Visa physical gift card (Request ID ********* The website indicates that the status is "paid," but I have not received any email confirmation or the gift card itself.

      I have contacted the Sago helpdesk twice to resolve this issue, submitting Request ******* on September 30, 2024, and Request ******* on October 9, 2024. Both requests remain unanswered, and I have not been compensated for my participation in the focus groups.

      I am seeking prompt resolution and payment for the services I provided.

      Business Response

      Date: 10/18/2024

      Our records show your redemption was processed on August 6th. In reviewing your account, your address has now been verified as of October 17th. Once
      your mailing address is confirmed using the link provided, your gift card will
      be created and then shipped to the address you have provided. After
      confirmation of your address, please allow an additional 7-10 business days for
      the card to arrive via regular mail. The card will be sent from "Reward
      Center," so kindly keep an eye out for it. 

    • Initial Complaint

      Date:10/15/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Suggesting any and all who have had issues seeing this, report issues to the *******************'s office directly as well. HUT24800019, Request ID *******, *******, email:. ******************* Inventive was promised within 3 to 4 weeks. Waited 3 weeks to see the incentive credit, now says pending for 3 weeks, well what was promised. NO response to my communication at all. I joined the hundreds of people seeking resolution through your social media but have yet to be contacted and this matter is still not resolved

      Business Response

      Date: 10/18/2024

      Our records show your redemption has been sent for processing. Once your redemption has been processed, an email will be sent to you from [email protected]. Please review the email
      carefully in order to activate your reward. Once your redemption has been
      activated or claimed, it is ready for use. If you require
      additional assistance, please do not hesitate to reach out to our support team.
      Per all confirmation emails and screening requirements you must agree to our
      incentive processing timeframe prior to participation. Unfortunately, during
      high volume periods it can take up to approximately 20 business days as previously advised.

       

      Customer Answer

      Date: 10/18/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:


      Thank you.  As you mentioned processing can take 20 days.  It took 3 weeks to recieve the incentive and then took OVER 20 days for it to clear processing.  Both redemptions were over 20 days.  You still ignored all of my communications.  It should not take a complaint to fulfill the promises made



      Regards,



      Christopher Reyes

    • Initial Complaint

      Date:10/14/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 7, 2024 I participated in a Focus Group/SAGO study on Memory Loss in Loved Ones and I was supposed to receive an honorarium for $100. I have participated in many studies over several years and only had a problem once but someone responded to my e-mails and phone calls. In this case, I’ve sent multiple messages through their website and receive automated e-mail confirmations and no one responds. I’ve left multiple voicemail messages on their prompt regarding payments but again, no one has responded. To add to this whole debacle, I was checking my wallet daily and. It said the payment was pending but the day after my first e-mail it was suddenly marked paid; I never received my payment. BTW; payment would be a physical card. I am attaching a copy of the confirmation portion of the study.


      Details of the Event are below. Please verify the information and feel free to contact us with any questions.
      Please check to verify that the time zone displayed below is correct for your location. If it is not, use the drop-down to select your correct time zone and to get the correct time for your interview. You may need to adjust the time zone on your computer to prevent this from occurring again.

      Event Info: ************ - Loved one with Memory Loss
      Date: Wednesday, August 7, 2024
      Event Duration: 2 days - OBB
      Honorarium: $100.00
      Payment: Focus Group Wallet

      ----

      Instructions:
      We are delighted to welcome you to the study! Thank you for agreeing to participate!


      Participation will consist of logging into our online Qualboard platform where you will be able to see and respond to questions and follow-up questions from your moderator.
      The study dates are August 7- 8, 2024. You will receive log in instructions from *************************** the day before the study is scheduled to begin, with your log in instructions and information. On August 7th, the board will be open, and you can begin sharing your responses.

      Business Response

      Date: 10/15/2024

      According
      to our records, your redemption was processed on September 20th. The redemption email was viewed, however your address was not confirmed. As a reminder, if
      requesting a Physical Visa gift card, upon completion of the redemption
      process, you will receive an email from ******************************. Please carefully review the email to confirm your
      mailing address. Once your mailing address is confirmed using the link
      provided, your gift card will be created and then shipped to the address you
      have provided. After confirmation of your address, please allow an additional
      7-10 business days for the card to arrive via regular mail. The card will be
      sent from "Reward Center"!

      Customer Answer

      Date: 10/15/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




      Regards,


      ****** *****

    • Initial Complaint

      Date:10/14/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Once again no payment. I did a yogurt survey with them almost two months ago. I cashed in my reward on 9/13/24. It is now over 20 business days with no sign of the payment. There is no way anyone should ever do anything for them. You will have to fight to get paid. How are they even in business?!

      Business Response

      Date: 10/18/2024

      According
      to our records, your redemption is showing
      as processed and claimed. Should you have any inquiries, please do not hesitate
      to reach out to our support team.

    • Initial Complaint

      Date:10/12/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Amount:$ 200 Study Reference: FPH241009685 Topic: Opinions Research Date of Participation: 09/11/2024 Payment for participating in the above SAGO Focus group in ************ has not been paid ($200.) as promised. Emails go unanswered.

      Business Response

      Date: 10/14/2024

      According to our records,the issue has been resolved as your redemption is now showing as processed. Please review the email from ***************************************************** carefully in order to activate your reward. Once your redemption has been activated or claimed, it is ready for use.

    • Initial Complaint

      Date:10/10/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did a focus group on August 29, 2024, and have not been paid my incentive. I redeemed my points on September 14, 2024 and they stated my virtual visa card would be sent to my email WITHIN 20 DAYS. It has now been over 20 days and I would like to be paid. I don't understand what the problem is with this company. I've done focus groups for years with the company and was always paid within 72 hours. Thank You.

      Business Response

      Date: 10/14/2024

      According
      to our records, your redemption has been claimed as of October 13th. Should you have any inquiries, please do not hesitate
      to reach out to our support team.

      Customer Answer

      Date: 10/14/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Regards,


      **** ****

    • Initial Complaint

      Date:10/09/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I participated in a 14-day video game survey, ** ********, which began on 8/21/24 and ended on 9/3/24. Upon completion, I was supposed to receive access to a virtual wallet containing virtual coins as compensation for my participation. I redeemed the coins on 9/15/2024, but as of today, I have not received access to the virtual card.

      The documents I received clearly stated that I would receive my virtual card within 20-25 days, not business days, and it has now been 25 days. I am disappointed with the delay and would appreciate immediate resolution of this issue.

      Thank you for your attention to this matter.

      Business Response

      Date: 10/14/2024

      According
      to our records, you were able to log in
      successfully and complete a redemption, which has been claimed. If you require additional assistance,
      please do not hesitate to reach out to our support team.

    • Initial Complaint

      Date:10/08/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Completed my end of business with this company on 9/4 for monetary incentive compensation. I have been waiting for their fulfilmment since my notice of compensation received on 9/16. Promised 20 days processing for fulfilment, and now it's been over a month, with constantly moving goal posts. Customer service is rude and unhelpful. Research on internet communities reveals other people being similarly scammed. I would like to lodge this complaint as another warning.

      Business Response

      Date: 10/14/2024

      According
      to our records, your redemption is now showing
      as processed and claimed. Please contact our support team should you need further assistance. 

    • Initial Complaint

      Date:10/06/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently got paid $70 for a study I participated in and I redeemed my reward for an Amazon gift card of $70. I was told I would recieve it in 24 to 48 hours and I am yet to receive anything. Sent them an email and I have not gotten any response. 90 % of online reviews also complain of not getting paid or having delayed payments. This is very ridiculous.

      Business Response

      Date: 10/07/2024

      Our
      records show that you have a pending redemption requested on October 4th. Please expect a processing period of up to 20 business days during
      peak periods, as stated in your confirmation email. Please contact our support team directly at ******************* should you need further assistance. 

      Customer Answer

      Date: 10/07/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me, but I'll be here to lay another complaint if I do not recieve days reward in 20 days. 

      Regards,


      ***** *****

    Sago is NOT a BBB Accredited Business.

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