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Business Profile

Market Research

Sago

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Sago's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sago has 13 locations, listed below.

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    Customer Complaints Summary

    • 1,207 total complaints in the last 3 years.
    • 414 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/29/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I completed a research study on 8/9 in person at SAGO located in ******, **. Both my daughter and I completed this study on 8/9. We chose to get a physical card mailed to us. We did the verification process on 9/16, and neither 0ne of us received it. I have left numerous vociemails and sent four emails to customer service and have not received any call or email back. I was suppose to ****** $266 for a 4 hour study and my daughter was suppose to receive $300.I would like someone to call us back from SAGO to ensure that we both get our payment.Thank you!

      Business Response

      Date: 10/02/2024

      After
      confirmation of your address, please allow an additional 7-10 business days for
      the card to arrive via regular mail. The card will be sent from "Reward
      Center," so kindly keep an eye out for it. Please allow an additional 2-3 days to account for possible mail delays.  If you do not receive it at that time, please contact our E-gift card provider at ************** or ******************************* and request a replacement. 

    • Initial Complaint

      Date:09/27/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I completed a focus group discussion through Sago on February 24th on travel research and focus group for **** on March 20th. I redeemed my Virtual gift card on March 6th ($125) and March 20th ($275) and have never received payment. I have sent multiple emails to the help email ticket (******) & (******) and have never received an answer!

      Business Response

      Date: 09/30/2024

      Our records show you have not contacted our support team since June of 2023. Please contact our support team directly at ************************************************* if you require assistance. 

    • Initial Complaint

      Date:09/27/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reedeemed my points for doing surveys on 02/16/24 for 300 dollars each ( 2 Cards) , but never received the physical card and it says paid on my wallet, I have sent multiple messages asking for a tracking number , but have never gotten a response. I have been doing these surveys for more than a decade , but since jan they seem to be cheating the respondents of the promised honorarium

      Business Response

      Date: 09/30/2024

      Our records show your Physical gift card (Order *******) was received and activated on June 13th. As for your 2nd redemption, our records show you viewed the email but did not verify your address in order for the card to be processed then shipped. A member of our support team will contact you directly to ensure your redemption is received. 


      03/12/2024 02:35 PM Order Processing
      03/12/2024 02:35 PM Order Processed
      03/12/2024 02:35 PM Reward Sent
      03/12/2024 07:55 PM Reward Email Viewed
      04/26/2024 12:22 PM Reward Email Resent (Resending)
      05/07/2024 01:06 PM Reward Email Resent (Resending )
      05/07/2024 01:39 PM Reward Email Viewed
      05/07/2024 01:40 PM Reward Link Clicked
      05/07/2024 01:40 PM Reward Claimed - Physical Visa® Reward (United States) - 12-Month
      05/07/2024 08:47 PM Reward Email Viewed
      06/13/2024 04:32 PM Reward Activated - Phone
      06/13/2024 11:09 PM Reward Email Viewed

    • Initial Complaint

      Date:09/25/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I participated in a focus group on September 4th and SAGO agreed to pay me $175 for my time. Rather than pay me, they forced me into some kind of gift card scheme and are refusing to pay. They skirt responsibility by claiming it is "processing". It has been over 20 days, so where is my money? If you cannot process a payment in a week in this day and age, then you are running a scam plain and simple...

      Please pay me immediately!

      Business Response

      Date: 09/30/2024

      According
      to our records, your redemption is showing
      as processed and claimed as of September 29th. Should you have any inquiries, please do not hesitate
      to reach out to our support team.

    • Initial Complaint

      Date:09/25/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As indicated by the countless complaints here on BBB, this company is recklessly negligent. I participated in a research study which ended on 8/15/24, and I redeemed my points for a physical gift card worth $150 on 8/25/24. I was told it would take 20 days to process the reward, but here we are a month later and no one has given me and explanation or an update as to when I'd receive my money. I've emailed them multiple times at "*******************" and literally none of my emails have been answered. When I emailed someone else (the recruiter who contacted me about the survey) they just gave a generic and ambiguous response. It's so frustrating to deal with. I shouldn't have to chase them down to receive payment, but I will if I need to.

      Business Response

      Date: 09/30/2024

      Our records show your redemption has been processed, and your address has been verified. After
      confirmation of your address, please allow an additional 7-10 business days for
      the card to arrive via regular mail. The card will be sent from "Reward
      Center," so kindly keep an eye out for it. 

      Business Response

      Date: 09/30/2024

      Our records show your redemption has been processed, and your address has been verified. After
      confirmation of your address, please allow an additional 7-10 business days for
      the card to arrive via regular mail. The card will be sent from "Reward
      Center," so kindly keep an eye out for it. 

      Customer Answer

      Date: 10/01/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. It's very unfortunate that the only way to receive payment for this survey was to file a complaint with BBB. I will not be doing any business with them moving forward. 



      Regards,


      **** ******

    • Initial Complaint

      Date:09/24/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Here we go AGAIN!!!! Requested $40.00 Visa Physical Gift Card on 8/29/24...it is 9/24/24...still "preocessing". Filing yet another complaint to hopefully get paid. I want this Gift Card to be mailed to me ASAP as I have to file a BBB complaint EVERY time I try to get paid from this company. Unacceptable customer service!

      Business Response

      Date: 09/30/2024

      According
      to our records, your redemption is now showing
      as processed as of morning. Should you have any inquiries, please do not hesitate
      to reach out to our support team. After
      confirmation of your address, please allow an additional 7-10 business days for
      the card to arrive via regular mail. The card will be sent from "Reward
      Center," so kindly keep an eye out for it. 

      Customer Answer

      Date: 09/30/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Regards,


      ***** *****

    • Initial Complaint

      Date:09/20/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I worked a Current Events focus group (my first time) by attending a 2 hour zoom meeting with other attendees and had a $125 incentive sent to my focus group wallet, in which I transferred it into one of their options available and went with the amazon giftcard. They said the amazon giftcard would be sent to my email within 1-3 weeks and it’s been over 1 month and a half and I have already contacted them through their support line, and no response. Would love to receive that incentive finally.

      Business Response

      Date: 09/25/2024

      According
      to our records, your redemption is now showing
      as processed and claimed. Should you have any inquiries, please do not hesitate
      to reach out to our support team.

      Customer Answer

      Date: 09/30/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Regards,


      ******* *******

    • Initial Complaint

      Date:09/19/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I redeemed two separate gift cards from rewards, one physical card from 24000 points I had ($240.00) and an online card from 8800 points ($88.00). It’s now past the 20 business days they say to wait for them to be sent and after emailing them, I was told by Shubham V “Your redemptions are currently pending approval. I have reached out to the concerned team in order to get your redemption processed at the earliest possible. Once it has been processed, I shall get back to you.”
      The points were added to my account from SAGO. There should be NO reason to wait even longer for “approval” from anyone when I did all I needed to do to earn those points, including an in-person study which I arrived to 15 minutes early when they started the study 45 minutes late!
      I’d like the gift cards approved and sent to me as I fulfilled my obligations in earning those points, it’s past the 20 days they ask to wait for it to be processed and now it’s on them to fulfill their part in sending the gift cards I requested.

      Business Response

      Date: 09/20/2024

      According
      to our records, your redemption is now showing
      as processed and claimed as of September 19th. Should you have any inquiries, please do not hesitate
      to reach out to our support team.

      Customer Answer

      Date: 09/20/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      I do wish, however, it wouldn’t take me having to contact the business or BBB in order to receive the gift cards redeemed from the points earned. It would be nice to receive them before the 20 business days and someone specifically being responsible for staying on top of having the cards issued in a timely manner. 



      Regards,


      ******* ***** 

    • Initial Complaint

      Date:09/17/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I successfully completed a focus group discussion through Sago on August 13. This focus group was titled Medical Treatments. I redeemed my Virtual **** gift card on August 18. Sago rules stated I shall receive my virtual **** gift card within 20 business days. It has now been over 22 business days, and I still have not received virtual visa gift card. Can someone please help me receive my incentive? Thank you.

      Business Response

      Date: 09/18/2024

      According
      to our records, your redemption is now showing
      as processed. If requesting a Virtual gift card, an email will be sent to you from ******************************* Please review the email
      carefully in order to activate your reward. Once your redemption has been
      activated or claimed, it is ready for use. Should you have any inquiries, please do not hesitate to reach out to our support team.

      Customer Answer

      Date: 09/18/2024





      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




      Regards,


      *** ******

    • Initial Complaint

      Date:09/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I participated in a study with Sago on August 12th and I never received the funds for my participation. I call 3 times, left 2 voicemails and spoke to one representative and the issue was never resolved.

      Business Response

      Date: 09/18/2024

      Our records show for your participation in study number FPH24800126 we processed ***** ($75.00) points on September 16th.  The points will reflect in your account within the next 2 days. At that time, you can make a redemption of your choice. Please contact our support team directly at ************************************************* should you need further assistance. 

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