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Business Profile

Market Research

Sago

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Market Research.

Complaints

This profile includes complaints for Sago's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sago has 13 locations, listed below.

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    Customer Complaints Summary

    • 1,206 total complaints in the last 3 years.
    • 414 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/19/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I participated in a market research focus group with the promise of being paid ******,within 20 days of work, that was July 23, 2024. So no phone calls, and no explanations.

      Business Response

      Date: 08/22/2024

      Your redemption is showing as processed. If requesting a Virtual gift card, an email will be sent to you from ******************************* Please review the email carefully in order to activate your reward. Once your redemption has been activated or claimed, it is ready for use. Should you have any inquiries, please do not hesitate to reach out to our support team directly at **************************************************

    • Initial Complaint

      Date:08/12/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I completed a high paying sago study in July. Its been over 3 weeks since I cashed in the wallet amount, and I still have yet to receive my incentive. I have reached out several times by email, and no one has gotten back to me. Im feeling a bit hopeless about ever getting it. This was suppose to be money for my daughters birthday party, and I have had to postpone it. They were super fast when it was ********* Group but now it takes forever to get your incentive. There is no other focus group company that gives you the incentive and than you have to wait when you cash it in the virtual wallet for a very long time. Im sure the companies and businesses would be upset to hear the incentives they pay take forever to reach the study participants. I had a great time at the location and with the people from the other business so this is purely a Sago issue.

      Business Response

      Date: 08/19/2024

       According to our records,your redemption is now showing as processed. Please review the email from ****************************** in order to activate your reward. Once your redemption has been activated or claimed, it is ready for use.

    • Initial Complaint

      Date:08/09/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company has not answered any emails or calls in the past 3 weeks. I pre qualified for a few studies and was told to wait the typical 72 hours for phone verification. 3 times in a row, the verification has never happened and I didn't get to participate in studies because of that. When I try calling, it always says all agents are busy. Even when I call as soon as they open, it immediately says all agents are busy.. Which is weird.. I've been trying to do their surveys instead, every link i get emailed is broken. I started to beleive that it was an issue with my internet or my own tech but my friend who initially told me about schlesinger years back is also having the exact same issues. I emailed them asking if they were even still in business anymore and was met with, of course, no response. I have a group where we share side gigs / side hustles and Sago was a popular one, but I no longer trust this company and have since removed them from our official list of reputable companies.

      Business Response

      Date: 08/14/2024

      If you qualify and are selected to participate,following the completion of the screening process, a representative from our project management team will reach out to you. Kindly anticipate a timeframe of 3-5 business days for the screening process. If you have not been contacted, it means that you were not selected to participate. Sometimes we have more members respond than expected and reach our quota for the study quickly. We appreciate your time and interest. As soon as we have a survey that meets your specific profile, we will be sure to contact you!

    • Initial Complaint

      Date:08/06/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did a study for the company and was paid by a physical gift card. The funds expiration date on the gift card was July 2024. When I attempted to spend the money, I was told the account was closed and inactive. I called the bank (Bank of America), and they informed me that the company had taken the funds back and closed the account in December of 2023. I explained to the person at the bank that the funds on the card didn't expire until the end of July 2024, and she stated that she had no idea why they took the money back and closed the account, but that I would have to contact the company. I have called and left three messages over the past week and sent two emails with no response from the company. The Visa debit rewards card says Inspired Opinions by Schlesinger on the front and says valid thru: 07/24. I've included the card number below. The card had not been used and I believe it had a $300 balance on it. I still have the physical card if I need to attach a copy of it for record.

      Business Response

      Date: 08/06/2024

      Our records indicate you
      have recently been in contact with a member of our support team. You should have received a letter from BOA advising the funds would be removed and a check would be issued for any gift cards not used prior to funds removal date listed within the body of the letter.  As BOA, is no longer our incentive provider. 
       
      Our records show you had a total of 3 BOA Visa gift cards which funds were removed and replaced with BOA checks. According to BOA, your checks were successfully delivered on or around September 8th of 2023. If you require further assistance, please contact BOA directly. 

      Customer Answer

      Date: 08/06/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




      Regards,


      ***** ****

    • Initial Complaint

      Date:08/03/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did a study and it only paid $15 but I was never paid. It’s a small amount but I would still like to get paid. I’ve been waiting for about six months.

      Business Response

      Date: 08/05/2024

      As with most research panels, we use security features to help ensure data quality and account integrity. Maintaining an active, quality-driven membership is crucial to our business. Your activity on our site has triggered our quality assurance measures and resulted in your account being suspended in accordance with our Terms and Conditions (****************). You provided false information and created multiple accounts under the following:


      *******************
      ************************
      *********************
      ***********************
      *******************
      **************************
      *********************
      *******************
      **************************
      *******************
      ***********************
      **************************
      ************************** *********************

      Customer Answer

      Date: 08/05/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




      Regards,


      *** *******

    • Initial Complaint

      Date:08/01/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Completed a focus group, and was able to request a virtual reward on 6/29. The stated policy is to process within 20 days (assuming business days?) of that request I still have not received an email with the link to claim my virtual reward, nor have I received any acknowledgement from Sago regarding the Helpdesk conversation I started on 7/30.

      If I hadn't had to do this (file with BBB) the only other two times Sago and myself have crossed paths, I probably would have waited a little longer. But, I did, so here it is.

      Business Response

      Date: 08/05/2024

      According to our
      records, your redemption is showing as
      processed as of July 31st. I have contacted our E-Gift card provider; you should receive a new email containing your code. Please check your spam as well, the email will come from ******************************. Please note: your redemption must be activated before use.

      Customer Answer

      Date: 08/05/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




      Regards,


      ****** *******

    • Initial Complaint

      Date:08/01/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have participated in surveys with Sago, and they are crooks. They promise compensation in exchange for your opinion and get what they want out of the deal and do not pay. They do not communicate, they make false promises, I am owed money from them and my rewards have been processing for weeks plus I have missing compensation. They are a disaster, untrustworthy, and need to be investigated by authorities. They are corrupt.

      Business Response

      Date: 08/05/2024

      Kindly expect a processing period of up to 20 business days during peak times, as specified in your confirmation email. Your redemption has been sent for processing and should arrive by email within the next 24 hours. Please contact our support team directly if you do not receive it at that time. 

    • Initial Complaint

      Date:07/29/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I completed a study with Sago on June 20, 2024 and received an email to redeem my Virtual VISA card of $50 on July 1, 2024. It has been 20 business days since I requested the virtual VISA card, and I haven't received my promised incentive yet. I would like to receive my incentive as soon as possible. It has been over a month since I completed the study and would like to be compensated in a timely manner.

      Business Response

      Date: 08/05/2024

      According
      to our records, your redemption is now showing
      as processed and claimed. Should you have any inquiries, please do not hesitate
      to reach out to our support team.

      Customer Answer

      Date: 08/05/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   I did finally get paid after waiting more than 20 business days after contacting the President and filing this complaint.



      Regards,


      ******* *****

    • Initial Complaint

      Date:07/25/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have done multiple surveys which are very time consuming for this company. Havent been paid for almost 4 months or longer. Some of the surveys are longer than 8 months. When you try to login to redeem your honoraria it just kicks you out saying wrong password. At least 25 attempt to reset password has not worked. I have sent multiple messages to the help line- not a single response. I have wasted so much time on this. I have been scheduled for 2 more surveys which I may not show up for.

      Business Response

      Date: 07/29/2024

      Our records show that you have recently interacted with one of our support team members. Please expect a processing period of up to 20 business days during peak periods, as stated in your confirmation email and support request ticket. If you need further assistance, please contact a member of our support team. 

    • Initial Complaint

      Date:07/23/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I participated in a focus group for them well over 3 months ago was told Id receive my incentive within 20 days and havent gotten a single thing Ive emailed 10+ times as well as called and left multiple messages only to be completely ignored and disregarded

      Business Response

      Date: 07/26/2024

      Our records indicate you have recently been in contact with a member of our support team. We kindly ask for your patience as they look into your inquiries, and encourage you to check with our support team for the most recent update. 

    Sago is NOT a BBB Accredited Business.

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