We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Market Research

Sago

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Market Research.

Complaints

This profile includes complaints for Sago's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sago has 13 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1,206 total complaints in the last 3 years.
    • 414 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/27/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've requested my $200 and $50 Walmart E-Gift Cards from them on November 14th and I still don't have today November 27th.

      I am hoping to get it rather soon than later as it's been over 10 business days.

      Request ID* *******
      Request ID: ******* 
      Thank you

      Business Response

      Date: 11/27/2023

      Your redemption has been processed and should arrive within the next 24 hours. During high volume periods it can take up to 10 business days before your redemption is processed!

      Customer Answer

      Date: 11/27/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Regards,


      **** **********

    • Initial Complaint

      Date:11/26/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i was supposed to receive a $275 e gift card for a META focus group i did on november 9th. It says it is still processing and i need my money now

      Business Response

      Date: 11/27/2023

      Our records show this has been resolved, your incentive has been sent for processing. Please contact our support team if not received within the next 24 hours. Once it has been processed, you will receive an email from ******************************. Please make sure to add ****************************** to your safe senders list.

    • Initial Complaint

      Date:11/25/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I participated in a recorded research study for 2 hours and was told compensation for the study would $100. I have not received any payment. The study was on 11/15/2023. I have contacted the company multiple times and have not heard a response.

      Business Response

      Date: 11/27/2023

      Our records show this issue has been resolved, for your participation in study number UIG23803084 we processed ***** ($100.00) points on November 23rd. The points will be available for redemption within the next 24 hours. Please contact our support team should you need further assistance. 

    • Initial Complaint

      Date:11/24/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I completed a study on the 11/8/23 and my incentives were added to my wallet for $275. I started the process to claim my points that same night in the amount of $275 to be paid via a virtual card. I was told it'll take ******************************* my email.I have received anything till this day (11/25/23).I'm worried i might not receive this payment due to the amount of reviews i have of others experiencing the same thing. I'd love my payment made ASAP.

      Business Response

      Date: 11/27/2023

      Our records show this issue has been resolved, your incentive has been sent for processing! Please contact our support team at ************************************************* is not received in 24 hours. Once it has been processed, you will receive an email from ******************************. Please make sure to add ****************************** to your safe senders list.

    • Initial Complaint

      Date:11/24/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I participated in an in person focus group on November 16 in Saint Louis Missouri. I have applied for gift card incentives. They are still processing. We were only told at the end of the study that actual gift card incentives might take awhile to process. That is unacceptable when you participate in a 9 hour study. Looking at the other posts here, I see this has been a big problem. Definitely makes me think twice about participating in another study,

      Business Response

      Date: 11/27/2023

      I apologize for the delay in getting back with
      you. Our records show your incentive was received and a redemption was made.
      Your redemption will be processed within the next 5-7 business days. During
      high volume periods it can take up to 10 business days before your redemption
      is processed! Please contact our support team should you have any questions. 
       

      Business Response

      Date: 11/28/2023

      Please contact our e-gift card provider at [email protected] or ###-###-#### to activate your card. 

      Customer Answer

      Date: 11/29/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Regards,


      ****** *******

    • Initial Complaint

      Date:11/23/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Did a focus group in late August regarding electrification in ********** by SCE. Upon completion I was supposed to receive $120 incentive. On September 2, I went to focus group website a requested Amazon gift card. They said it would take about 2 weeks. Two weeks passed and no gift card. Went back to site and it says paid. Sent an email and received reply that they had a lot of inquiries but they would get back to as soon as possible. A month passes, no response in spite of getting four or more emails a day about surveys. Send another email and got the same response of lot of inquiries... Sent another email, same response. It has now been almost 3 months and no reply from this company about my missing incentives. Very poor business practice.

      Business Response

      Date: 11/27/2023

      I have contacted our E-Gift card provider; you should receive a new email containing your code. Your incentive was processed on September 7th.  Please check your spam, the email will come from ******************************.  

    • Initial Complaint

      Date:11/23/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been doing surveys with Focus Group for well over a year and have never had problems with redemptions. On 11/12/23, I requested a payout of $20 Amazon Gift Card. The email address is use for Focus Group is: *****************. As of 11/23/23, I still have not received my payout, I have emailed twice, called every phone number I could find (Not able to talk to anyone at any of them)...still no Amazon Gift Code. It has never taen this long to get a payout. Side note: a recruiter called me yesterday 11/22/23 to register me for a survey...very helpful about that part. When I asked her about the payout she started reading from a script and gave me a number to call that is not in service. I would just like my payout.

      Business Response

      Date: 11/27/2023

      Our records show this issue has been resolved, your incentive has been sent for processing! Please note, during high volume periods it can take up to 10
      business days before your redemption is processed! 

      Customer Answer

      Date: 11/27/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Regards,


      ***** *****

    • Initial Complaint

      Date:11/23/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Nov 20th 2023 I participated in a study and was told I would be paid $275. Several hours after the study concluded I received an email saying I could redeem my payment and followed the instructions. It has been 3 days and I still have not received payment nor has anyone from customer service responded to my inquiries.

      Business Response

      Date: 11/27/2023

       Our records show your incentive was received and a redemption was made. Your redemption will be processed within the next 6-8 business days. During high volume periods it can take up to 10 business days before your redemption is processed! Please contact support team should you need any assistance. 

    • Initial Complaint

      Date:11/21/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did in person survey on 11/8/2023 I received email for points same day. I requested virtual **** the request ID is ******* for ******. Study closed the next day on 11/9/2023 They said ***** hours and it has been processing since the 8th for 9 days. I was informed by a worker at Sago while I was there, that they send out too many incentives at once and that's what hinders it. I need them to stand by their words for delivery yes things happen but me as a participant should have support. I've called emailed left messages and no one has reached out. Once you all get our information for your survey we're dismissed. This is so unfair and obviously I need the extra income but this is too frustrating for me especially having a chronic illness which Sago benefitted from but I didn't.

      Business Response

      Date: 11/21/2023

      Our records show this issue has been resolved, please review your support ticket. 

    • Initial Complaint

      Date:11/20/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Wednesday Night, November 15th from 7:30pm to 10:15pm I took part in a Voters Group with some other people. We were told we would get $150 for our participation. Its been 5 days and Ive gotten nothing. I spoke to one of the men from the group and they said it should be there in the wallet but there hasnt been. I reached out to the help email and another email and have gotten zero responses. Its very strange. I also saw that other people were complaining about the same thing and Im wondering Was I scammed? We participated, why not give us our money? This is not the first time this has happened. Id like my money. Thats all.

      Business Response

      Date: 11/21/2023

      Our records show this issue has been resolved, please review your support ticket. Your $150 incentive was processed yesterday, it takes an average of 4 days before the points are available to you to redeem.  

      Customer Answer

      Date: 11/21/2023


      Complaint: 20897768

      I am rejecting this response because:
      It is a forced answer. There should not be a processing time of four or five days. Its been 7 days and none of this was told to us before hand. You need to be clear and concise with your participants before we participate. Thats all I ask. It should not be this complicated. 


      Regards,

      ***********************

      Business Response

      Date: 11/22/2023

      Please review your confirmation email, it states "Please allow 2-3 weeks for processing and delivery of your payment". In addition, once a redemption is made you get a screen notification advising "Your redemption has been received and during high volume periods it can take up to 10 business days before your redemption is processed" 

    Sago is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.