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Business Profile

Market Research

Sago

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Market Research.

Complaints

This profile includes complaints for Sago's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sago has 13 locations, listed below.

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    Customer Complaints Summary

    • 1,207 total complaints in the last 3 years.
    • 414 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/02/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      First off I really enjoy doing the surveys. I completed 3 surveys that awarded a total of $170.00 in virtual reward **** cards. I have not received the cards and I have sent numerous emails to the help desk and have not received a response. I just want payment for the surveys I completed as promised by the company.

      Business Response

      Date: 11/07/2023

      Our records show this issue has been resolved, your redemptions have been processed. 

    • Initial Complaint

      Date:11/01/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I participated in a focus group study from October 13-16 on food purchases. I completed the study and was told that I would receive incentive points to be redeemed for a gift card. I received my incentive points on October 24 and I redeemed them for a $215 virtual visa gift card. The email that I received from the senior product manager, Katy U*** as well as the FAQ on the website stated that I would receive my electronic gift card within 24 hours of redemption. It has been 9 days (6 business days) and I still have not received my electronic gift card to my email. I have checked every day including my spam and there is nothing there. I called the phone number on October 25th and left a voicemail and no one returned my call. I reached out to Katy on October 26th via email and she never emailed me back. I emailed the help support email on October 27th, October 28th, and today November 1st and no one has gotten back to me.

      Business Response

      Date: 11/02/2023

      Our records show this issue has been resolved! You redeemed a Virtual Visa gift card on October 24th. Your redemption is currently pending approval. Processing may take up to 10 business days during high-volume periods. Please let me know if you do not receive your incentive by November 5th. The email will come from ******************************. Please make sure to add ****************************** to your safe senders list. 

      Business Response

      Date: 11/09/2023

      Our records show this issue has been resolved, as your incentive has been processed and received. 

      Customer Answer

      Date: 11/13/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Regards,


      ****** ******

    • Initial Complaint

      Date:10/31/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I completed a study with Sago 7/27/23 with the promise of a $450 compensation and the points were added to my account 8/5/23. I redeemed them for Amazon gift cards but never got the cards. I have emailed and called countless times and have gotten no response.

      Business Response

      Date: 10/31/2023

      This has been resolved, please review your support ticket.  I have contacted our E-Gift card provider; you should receive a new email containing your code. The email will come from *******************************

      Customer Answer

      Date: 11/01/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




      Regards,


      ******** *****

    • Initial Complaint

      Date:10/30/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I participated in the ************************************ cars Research Study that took place at 12:00pm est on 10/16/23 and I was promised to be paid a $125 incentive for participating in this study. I selected to receive the incentive as a $125 physical **** virtual gift card to be delivered to me by mail. It has been over a week now and I have not received the virtual **** card in the mail even though on the Focus Group Wallet on their website my request to receive a virtual **** gift card as my incentive went from "processing" to paid. I have tried reaching out to their support email and phone number and it has been days and no one gets back to me. In my emails to support I supplied them with extensive information such as the request number to receive the credit card and the number for the research study that I participated in. I am really concerned that this is a scam, and find it strange that it has been days and no one from the support phone or email has responded to my messages about this situation.

      Business Response

      Date: 10/30/2023

      Our records show this has been resolved, please review your helpdesk ticket submitted 3 days ago. You redemption has now been processed! As advised it can take up to 10 business days during high volume periods. Please contact our helpdesk if you have any questions. 

    • Initial Complaint

      Date:10/30/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have really enjoyed participating in Sago but the customer service is not good, I have sent about 5 emails asking about my rewards and never got a response

      The rewards I should have gotten never arrived, I feel disappointed.

      Business Response

      Date: 10/30/2023

      Our records show this issue has been resolved, your redemptions have been processed! 

      Customer Answer

      Date: 10/30/2023

      They resolved my problem satisfactorily. It is still a legitimate business.


      **** *

    • Initial Complaint

      Date:10/26/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I completed a 3 hour focus group with Schlesinger/SAGO for a $275 incentive that was to be deliver via E-Wallet. I’ve contact their help desk and left messages but haven’t gotten a response back. The automated system said 4-6 weeks but it is now over 2 months.

      Business Response

      Date: 10/30/2023

      This issue has been resolved, for your participation in study number *********** we processed 27,500 ($275.00) points on August 25th which are reflecting in your account at this time. Please reach out to our helpdesk at ******************* 

    • Initial Complaint

      Date:10/25/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Focus Group refuses to release my payments for surveys that have been completed. I have reached out to their team on multiple occasions to get a resolution. They continue to ignore my complaints.

      My payments have been processing since 08/09/2023 and 08/18/2023. I requested forms of payments in the form of gift cards.
      Request ID: ******* - $5
      Request ID: ******* * $9

      Their website indicates payments are processed within 30 days.

      Business Response

      Date: 10/27/2023

      Our records show this issue has been resolved, your redemption has been processed. 

      Customer Answer

      Date: 10/30/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Regards,


      ******* *****

    • Initial Complaint

      Date:10/25/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have not received compensation for participating in focus group. Event number UIG23802319, medical conditions. Amount due $150.00 plus $8.00 credit I had from past surveys on line. Focus group on 9/20/2023. I have sent emails to their help desk with no response. I have done many focus groups with them and never had a problem before.

      Business Response

      Date: 10/27/2023

      Our records show this issue has been resolved, your incentive has been processed, activated and claimed as of 10/26.

      10/04/2023 04:35 PM Order Created
      10/04/2023 04:36 PM Order Processing
      10/04/2023 04:36 PM Order Processed
      10/04/2023 04:36 PM Reward Sent
      10/26/2023 03:30 PM Reward Email Resent
      10/26/2023 04:56 PM Reward Email Viewed
      10/26/2023 04:56 PM Reward Email Link Clicked
      10/26/2023 04:57 PM Reward Claimed

      Customer Answer

      Date: 10/27/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***************************

    • Initial Complaint

      Date:10/23/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Oct. 5, 2023, I did a focus group at the building on *** *** * **** *** *** **** for the Focus Group, Sago (Schlesinger Group). It’s was the 2nd group I was doing that week. On Oct. 2, I had done a different study. While I was paid the $275 incentive a week later for the Oct. 2 study I did, I have been waiting more than 3 weeks to be paid for the Oct. 5 study. The company is just totally unreasonable. One waits longer to be paid & when one gets paid, it’s such a tedious journey to even gain access to the money. We then have to tolerate a lot of inconveniences just to gain access to our payment. It’s the most annoying form of payment I have ever experienced. The company is almost impossible to gain access to should there be an issue that we need to address - like non-payment. There is no easy direct way to contact them & their website has a lot of dysfunctions. The telephone number asks you to leave a message & then no one gets back to you. This time, I have written to the company x2 (over 2 weeks - it takes almost a week for them to respond) to ask them to release the incentive for my Oct. 5 work. Each time Yasmin (from the company) responds, she then clogs my emails with an expired incentive. I have provided proof to the company to show them that even their system says that my last incentive is still pending & yet Yasmin/or the company refuses to acknowledge this, claiming they have paid me. I genuinely don’t care at this point if I ever work with this company & find their methods sickening. We are practically being reduced to beggars after having done the work. I need the BBB to reach out to them to have them pay my last incentive of $275. I am attaching here proof from their system that confirms that I have yet to be paid & also shows confirmed payment from my last study.

      Thank you:
      ***

      Business Response

      Date: 10/24/2023

      Please review your helpdesk ticket, once this information is received the hold will be removed from your account. 

      Business Response

      Date: 10/27/2023

      As advised, the drivers license you provided during the registration expired in 2020(expired at the time you registered). Your account was released and made active in error as previously explained! Since you provided a valid drivers license, your redemption has been processed and the hold has been removed from your account. 

      Customer Answer

      Date: 10/31/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




      Regards,


      ******* *****

    • Initial Complaint

      Date:10/18/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There is so much to say about this awful company! They go by the name, "Sago" now apparently. I completed 2 assignments for Sago on August 17, 2023. One was for "Shoppers" and was supposed to pay me $150 and the other one was for *********** that was supposed to pay me $110. Both studies were online and the confirmation emails stated payment would be within 4-6 weeks. On August 17, 2023,Thursday morning I received an email reminder about Shopper Study from the project coordinator, *******************************, from Sago and I also received a e-document consent form to sign from *********************************** for the ********* Study on the same date. I signed the form and submitted it. I completed both assignments and I contacted **** to get more details on payment since that was not really clear. On August 25, 2023, I sent my first email to their contact email at ******************************************************** and I included a *************************, a project manager I received an email from at *********************** I simply asked how I would receive payment and no one responded. I also called ************************* at ************ and actually spoke to her. When I told her how I had completed 2 studies and had not received any information about payment, she told me that someone from her team would call me. No one ever did. I called *** again and left her a voicemail message since her voice was on the voicemail. I called her again in early Sept. 2023 to ask for help with payment again and that time, the phone went to a generic voicemail. I sent another email to Sago on Sept. 12 this time to ************************************************* to ask about payment for the 2 studies I completed. I received a generic response from zendesk on the same date stating my request (******) had been received and was "being reviewed by our ***** Services Team." I emailed the same email address again on Sept 18, 2023 to ask why I could not get a simple response to my emails. I contacted *********************** on LinkedIn on Sept. 28. She didn't help much,

      Business Response

      Date: 10/19/2023

      Our records show this issue has been resolved, please review your helpdesk ticket. 

    Sago is NOT a BBB Accredited Business.

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