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Business Profile

Furniture Stores

Cabinfield Woodworking, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/08/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a TV stand, end table, and entranceway table on 11/13/25. The TV stand and end table were delivered on 1/15/25. Both items had damage, dents, uneven paint, not properly sanded rough shelves. We emailed the company and sent multiple pics on 1/17/25. The delivery driver also took pics. The company finally responded on 1/29/25 saying the furniture would need to be picked up and repaired. The next email they sent said the furniture would be picked up on 2/7/25. I immediately responded we would be out of town that weekend. That has been the end of the communication. I have yet to receive a new furniture pick up date. I want the furniture repaired or some money back I'm not paying full price for poor quality furniture that looks like it came from Ashley. I paid a lot of money and expect high quality furniture free from defects.

    Business Response

    Date: 02/08/2025

    We are really sorry for the aggravation to the customer and the damage to the furniture.

    Indeed, we received the complaint and the photos on January 16.  These photos definitely show shipping damage and the furniture certainly does not look like the beautiful furniture Cabinfield takes pride in.  It happens, thankfully rarely, but it does happen.  If tis ever happens, we always make sure to resolve any and all issues that resulted in the customer receiving furniture that is less than perfect.

    We responded the next day, January 17 that we will look into this and get back.

    Meanwhile we sent the photos to the Amish craftsman.  This takes a few days, as they are Amish and have limited technology, until they receive the photos from us.

    On January 29 we responded that we will schedule for the furniture to be picked up and repaired.

    Customer responded on January 30 that she will be out of town from February 7-9.

    On the same day, January 30, we responded "OK Thank you".  We notified the trucker that the pickup cannot be during those dates.

    We are delivering to the customer the third item she ordered, and at the same time picking up the damaged furniture, between February 10-February 24.  Once the private trucker finalizes his exact route he will contact the customer with a date for the delivery and pickup.

    We thankfully do not have such issues often, but whenever we do have an issue, we always make sure that the customer's issue is always resolved to their complete satisfaction.  This case is no exception.  We are working to make sure this issue will be completely resolved to the customer's satisfaction.

     

    Business Response

    Date: 02/19/2025

    Customer has already been refunded in full.  We also called her to apologize about her experience.  We will examine this furniture when we receive it back.   Our customers consistently thank us and praise our craftsmanship.  Clearly this case is an exception and as we explained on our message we will examine the cirumstances and discuss with the builder.

    Customer Answer

    Date: 02/24/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Regards,


    ****** *********

Cabinfield Woodworking, LLC is BBB Accredited.

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