Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a ***** Silverado (GM) from Ciocca Chevrolet of Princeton, ** in 2018 and by 2023 was declared a Total loss due to Motor and engine being no good. I had all my maintenance services thru the dealer and still it failed. I had to get another vehicle in July 2023 same make and model and unfortunately, I chose the same dealer. I had to use the same dealer because they were able to give me more for the total loss car so I can use as down payment for the new car.Now the vehicle purchased in 2023 from Ciocca dealer is now having engine problems. I took the vehicle 2 times to the dealer and was told that they would need to check, and AI requested a loaner car and they had none available. . My vehicle continues to have problems like, when going up a hill it decelerates and starts shaking, also when I brake it does not completely brake right away and is not safe for me to drive my kids in this vehicle.I made an appointment for Oil change and tire rotation and while there for them to check the engine and brake issues that I told them about previously. They told me while there that they had to drive the car and simulate the issues. The service person drove with my husband and was able to experience the violent shaking when going up the incline, the deceleration while going up an incline and the brake issues. So, the service person says yes, there is something wrong with the engine. He did a diagnostic test and said they ordered the replacement part for the engine. They told us that it was OK to continue to drive the vehicle until the part comes in. But we do not feel safe driving this vehicle with my children and the next day, which is July 26, 2024, I went back to the dealer and told them that I will not drive this car that does not brake properly and is violently shaking with my family in there. It is NOT SAFE.I asked the dealer for a loaner, and they gave me a blazer 2024 electric car,

  Business Response

  Date: 08/07/2024

  Good Morning **********************************,

   

  Your vehicle is covered under the Manufacture warranty, if you believe that there is a re-occurring issue with the vehicle, I can certainly walk you through the step to file a claim with General Motors. 

  Please feel free to reach me directly @ ************

  Thank You,

   

  *****************************

  General Manager

• Initial Complaint

  Date:01/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, my name is ***************************** and ** reaching out to report the blatant racism I faced at your Princeton location. I had an appointment today at 7:40am, to which they told me they would need the car all day to complete the work and everything went as planned; down to the technical contacting me giving me updated on my vehicle. Around 2:40pm the technician reached out to me letting me know that they were finishing up my paperwork and that my car would be ready for pick up at 4pm. To my surprise; I get a call at around 3:45pm telling me that the part was never delivered. So they had my car, giving me false updates and misleading me. Had they made me aware they hadnt started fixing my car I wouldve gotten my car fixed elsewhere. When they made me privy to the fact that the technician shouldve reached out earlier. So I asked to speak to someone about the miscommunication and they transferred me to the service department supervisor: **** (the name he gave me; no last name) which I found to be very unprofessional. **** got on the phone and had no idea why the technician would lie about my car almost being finished or anything else. He was just lost. He didnt offer me a loaner car while they had my car causing me to miss work. The only thing he said was; my car can get fixed tomorrow when the part is delivered, to which I said **** said that today and had my car all day for absolutely nothing. I feel like they seen a young black girl coming in and figured they could take advantage of me. After waiting the entire day I go and pick up my car, that has not been fixed and *********************** started being rude to me as if I kept her car all day and lied about fixing it. This was the most unprofessional Chevrolet dealership Ive ever been to. The lack of empathy I suffered and I witnessed the total opposite of customers in the lobby; that was a different race of me. I made a complaint on yelp.contact me: @************

  Business Response

  Date: 02/01/2024

  I spoke with ************** the day after the incident. We agreed to repair her vehicle the next day as the part was available. Her work was completed without incident 

  Customer Answer

  Date: 02/06/2024

  
  Complaint: 21197108
  
  I am rejecting this response because: when I spoke with them afterwards, they then proceeded to encourage me to drop my car off after hours so that I would have no contact to anyone. This to me is racial profiling, why are you suggesting I need to bring my car after hours? Also, telling me I would have to wait until Monday night; which was days away. Why do I have to wait days away when you did not use proper customer service skills and customer satisfaction training.. I was left unsatisfied, I had to fight for a spot for my vehicle to get fixed sooner than that when Chevrolet should have done more to accommodate in their faulty situation. Chevrolet did not accommodate to me a loaner vehicle and told me there werent enough for me, they were already out with customers as if I am not a Chevrolet customer, spending the same amounts of funds. The respect there was totally lacked and untaught, their greetings and such more were rude compared to what others received. I will not stop here with reporting. I will report them again as well. I felt as if they treated me differently by skin color. Honestly, this is one of my few interactions with the actual Chevrolet dealership. Ive had multiple malibus. All with the same lights and problems, this visit has by far been the most unpleasant visit; the visit thats actually steering me away from Chevrolet. I had no idea, the company I spend my money with and recommend had such bad attitudes and they lack customer service skills and satisfaction. My whole family practically drives *****, and were working toward returning all of our chevys and proceeding with another car company. I had no problem getting my vehicle fixed completely or purchasing a new Chevrolet, but I will disown and stop recommending ***** immediately after the visit.
  
  
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:10/19/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since August 11, and August 21st. I thought i was making the best decision bringing my car for service and repair at the Ciocca ***** located on *************************************************************** I spoke to several staff thru telephone as well as thru text regarding my vehicle. I informed them that the car needed to be serviced but my major reason for bringing the car in was because it was stalling in mid traffic when driven. They found that there was dark oil overflowing in the engine, which was taken cared of the first-time car was towed. August 15th car was picked up after service but in my opinion was still not driving to the best. According to the statement on the invoice given to me the car was serviced and is driving like it just came from the factory. Several days after picking car up it stalled again and i had the car towed again to the same dealership. This time it was found that the Cam Shaft Position Actuator was the problem for the car stalling, it was found out because a staff finally took the time to drive the car. Car was repaired and once again picked up on August 22nd. The exceeding cost for the labor was a staggering $1071.58, while the parts was a measly $189.80. The cost for labor is unjustified. I wrote and sent copies of both invoices to ***** Headquarters regarding charges especially for labor. I feel that if the dealership would have listen to my complaint regarding my car the first time, I would not have had to take the car in twice and possibly not accrue these charges. I feel that the dealership is intentionally sabotaging the car so that clients can continue bringing the car in for repairs.On October 17th i started my car and once again the car did not start after several attempts. On the same day I also spoke to a rep named ******* form ***** headquarters who informed me that my cars issues was due to the lack of maintenance. This was not mentioned to me nor is it mentioned in any of the invoices and because of this they will not compensate. My car was not yet 7 years old at the time, and the car on had ****** milage.

  Business Response

  Date: 11/04/2023

  ********** came to Ciocca Chevrolet on 8.15.2023 for an oil change and tire rotation which both were performed. She stated tot he service advisor that she is experiencing acceleration issues. We did not duplicate the issue. On 8.24.2023 her vehicle was towed in. At that point we replaced the Camshaft Position Actuator which she agreed to repair. Our cost of labor is ****** per hour as was stated to her. We are not in the business of "sabotaging" vehicles. Based on her complaint she is not happy with the cost of labor. 

   

  In addition she has never serviced her vehicle with us in the past 7 years. 

  Customer Answer

  Date: 11/07/2023

  
  Complaint: 20754070
  
  I am rejecting this response because: Ciocca has made false statements. At no time was there mentioned during my phone conversation that it was going to cost $199+ for labor. They also stated that i had never taken my vehicle in for service for 7 years, this is also false, my vehicle had been serviced at Pinebelt in ********, ** and with great care. I moved to ******** during the Pandemic in 2021 otherwise i would have just serviced the vehicle at Pinebelt where they were courteous and professional. I was supposed to take my car for service once it reached ****** on milage but because of the pandemic the car was not driven as often. I did not take the car in for service in 2018 because of the low milage and then the Pandemic hit and because I was advised by ******** not to bring the car in until in reached the ****** milage or close to it. So, their statement about the car never being serviced is false and the cost of the labor per hour. Unfortunately, i did not take the recommendation of other who warned me to never take your car to the dealership because they over-charge in labor not parts, so their saying it took over 5 hours to replace the Cam-shaft? They can keep their labor fees I will no longer deal with ****** One of my children has a leased car she will be returning in the next couple of months, she has decided not to purchase it because of the experience i not only had but she has also had a not so great experience with ***** specifically at the Ciocca dealership. I have had to take my car for *********** again because the car stalled again on Oct 17th. why did they not know that the battery was also a part of the reason why the car was stalling with all the testing they claim they performed on the car? Another attempt for the car to be returned to their dealership but i found another source the car is finally driving great, no thanks to Ciocca ***** for that. KEEP THE LABOR FEES, YOU NEED IT MORE THAT I DO! 
  
  
  
  
  *******************

• Initial Complaint

  Date:11/27/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from Ciocca on 8/21/2021.The vehicle was priced at ********* dollars.I put down a ******** dollar deposit which left me with ********* plus DMV and tax fees totaling a ********* balance to be financed with GM Financial.I was told by financial employee there named **** that Ciocca was giving me a bumper to bumper warranty worth ******** at no charge to me.This conversation happened in ***** office which was equipped with audio and video surveillance of our agreement.I received my first bill showing I owed a balance of *********. I contacted the manager who was also the salesman who sold me the vehicle and he told me to wait 90 days and he will correct it.(you can see my previous complaint with you guys on file about this matter)I told him I wanted it corrected immediately that I shouldnt have to wait 90 days.Eventually with alot of communicating between me and him and alot of lying by him with me having to send him pictures of screenshots of my computer screen of my complaints to your office as well as the ** office of ** to his cell phone, he had the ******* charge taken out of my name with GM financial.I just recently had to put new tires on vehicle because one tire in front wore out badly and mechanic showed me why the tire wore out so quickly. There was alot of broken parts in the front end of the vehicle which caused the problem.There was new tires on vehicle when I purchased it and at this point I only put 13 thousand miles on it which is impossible for me to have done this damage to vehicle myself. The damage was already on the vehicle when I purchased it.I took vehicle to my local chevrolet dealer to get fixed because I was suppossed to have a warranty on it like **** promised only to find out I have no warranty on the vehicle.They cancelled the warranty and took the charges out of my name but they never reinstated the warranty and paid for it like promised.The estimate to fix vehicle from local dealership is ******** dollars.

  Business Response

  Date: 01/06/2023

   

  We have offered solutions for **************** and they were unsatisfactory to him. He has decided to take action on his own accord.

  ***

  Customer Answer

  Date: 01/07/2023

  
  Complaint: 18467077
  
  I am rejecting this response because: The offer was not realistic.I had major front end damage to my vehicle and *** wanted me to drive that vehicle 3 1/2 hours from my residence in ************** **** to Ciocca Chevrolet in Princeton **** with a promise that he would pay for some of the parts needed to fix vehicle.I asked *** if my truck broke down on the way there would he pay for me to be towed by tow company to reach his facility. His response was no.My vehicle was not going to make that long trip with the front end issues in question.Furthermore he only wanted to pay for some of the damage that was wrong with my vehicle not all of the damage that would have been covered if I wasnt lied to originally and had the bumper to bumper warranty as I was promised on the date I purchased the vehicle.Also Ive realized since I filed this complaint that the finance manager ************************** who was the individual who promised me the warranty forged my signature on numerous documents so I couldnt catch on to what he was up to on the date of purchase when all the paperwork was being done.*** sent said documents with a detailed package explaining how all this transpired to the ********** ************************ for review.
  
  
  
  Regards,
  
  *****************************