We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Medical Transportation

Life Tech Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Transportation.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contracted LifeRide on 3 separate occasions to for wheelchair accessible van transport to doctors appointments for my 94 yo wheelchair bound ailing mother. LifeRide committed to provide trained drivers and an obligation by law to provide proper restraints for the patient. I received neither. The credit card payments were as follows: $265.80 on 06/26/23; $211.80 on 7/25/23; and $253.85 on 8/3/23.On the 1st 2 RT, a shoulder harness (**) was not used. I called LifeRIde to assert that the ** must be used and received assurances. Upon arrival, my Mom was wrapped like a mummy with cargo straps, her arms unable to move. The driver explained that I did not use the words "3 point restraint" in my request. I spoke to ****, the supervisor for the territory for an explanation and she deferred to ****** the LifeRide vehicle expert. He falsely claimed that ** are not required in **. I read him the statute, and he pushed back. *****, also falsely claimed that ALL the drivers had been trained on all of the van equipment. But the driver on the 8/3/23 return ride called ***** for instruction on the ** use. *****, was unable to instruct the very eager driver on how to use the harness. He joked that when the driver figured it out he could teach him. I escalated to *********, the **** operations manager who claimed that my complaints were without merit because my Mom got transported without incident. When pushed for a resolution, she offered me a $25.38 discount. I was seeking assurances that the company would follow the law.In my experience, LifeRide lies, dissembles and is unconcerned with the law and passenger safety at a corporate level. I am seeking assistance from the BBB to file a formal complaint to the *** on ADA ************** I am now further seeking a full refund of $731.45 for all 3 trips as I did not receive the transport by "Vetted and Trained Operators" nor the "100% Secure door-to-door transportation and care" as advertised.

Life Tech Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.