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Business Profile

Sundries

H-Mart

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sundries.

Complaints

This profile includes complaints for H-Mart's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

H-Mart has 18 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • H-Mart

      300 Chubb Ave Lyndhurst, NJ 07071-3502

    • H Mart

      495 Great Neck Road Great Neck, NY 11021

    • H Mart

      9639 Lost Knife Road Gaithersburg, MD 20877

    • H Mart

      10780 Fairfax Blvd Fairfax, VA 22030

    • Hanahreum Mart

      100 - 329 North Rd Coquitlam, BC V3K 3K8

    Customer Complaints Summary

    • 19 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/11/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to HMart at the Mayfair Mall location in Victoria BC June 11 2025 8:04pm. The price advertised vs what they charged at check out was not accurate. The price at checkout was almost double if not more than that of the prices listed on the items on the shelf.

      Very disheartening and dishonest. A misleading discrepancy such as that is something that affects not only a customers experience and whether they go back but it’s blatant false advertising..

    • Initial Complaint

      Date:03/03/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      False advertising. Scam customer with low price tag on item,then charge a different higher amount and make up rules in order to get the advertised discount price.
      After we noticed the scam. The cashier ignored us and refuse to refund the difference.

    • Initial Complaint

      Date:09/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      H-mart sells appliances (in my case a Cuckoo rice cooker) that do not carry a US-warranty. My rice cooker broke after 3 months of use. H-mart refuses to exchange the broken appliance. They are asking me to contact the manufacturer. I have tried to contact the manufacturer but they are not replying back. Their warranty department is based in *********. I am at a loss. All I am asking for is an even exchange.

    • Initial Complaint

      Date:09/19/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      test

    • Initial Complaint

      Date:05/16/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      First complaint for the selected business

    • Initial Complaint

      Date:02/23/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I entered this store recently and the security guards immediately began to be suspicious of me. They began following me. I picked things for about ************************************************************************************ from continuing shopping. He began pushing me to the front. I asked for the manager but he refused. I reached for my bag in their shopping cart and he stopped me. I said "That's my bag" and he kept saying "Where's your bag!" and pushed me to the front, tore open and destroying my bags and showed my things to an employee who shook his head a little to say that the things were not theirs. The guards were not satisfied and ripped my coat off and took everything out and showed them to someone who may be the manager. The manager shook his head a little bit to say that the things were not theirs, then left and returned. I asked him if he was the manager but he ignored me. The guards were not satisfied and still didn't let me buy anything and pushed me out. They were watching me the moment I set foot in, so they knew I didn't hide any of their things in my bags!Even after thoroly searching me, they still did not let me shop.The guards refused to let me speak with management.None of the others would admit to being the manager.

      Business Response

      Date: 04/12/2023

      We want to help reach a resolution to this complaint, however the customer did not list the specific store where this incident occurred.

      Are you able to reach out to *********************** so that we can get the store's address please.

    • Initial Complaint

      Date:01/02/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1/2/23 4:32 PM -*************************** Had the worst experience at this location and felt completely discriminated against. This is my terrible experience in as few words or less. I mistakenly forgot my smart card with me. I asked the cashier (*******************)if I can key in my phone number and he explained to me it's not possible. I would need to go over to the membership counter, renew it, and they would give me credit on all discounted adjustments over there after paying. The store clerk at service desk counter ******************** counter was completely rude, stated I did not have card on file. I shop with it all the time. He had me fill out new card and told me I am not able to get discounts because it wasnt at time of purchase. I explained that the cashier just had me come over to you and you would give the discounts. I would not have purchased if I didnt get loyalty card price.Asked for the manager and service clerk says he is not there...... ******* told me he was. I saw other posts stating the same feelings of being treated differently based on race. I couldn't agree more and how can you not honor your prices.

    • Initial Complaint

      Date:07/25/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Recently purchased Ottogi sesame oil under the premium roasted label which is a Korean brand from the HMart in ********, **. After purchasing, I unfortunately discovered the ** prop 65 label on the item and that it was made in *****, not a Korea. I brought the item to the store manager on 25JUL and brought these concerns for the item potentially being a health hazard. He shrugged off my concerns saying that they regularly sell prop 65 ******* products and made my purchase my problem saying I should have inspected the item before buying. He refused to assist me with a store credit nor an exchange. The oil was $8.49.

    H-Mart is NOT a BBB Accredited Business.

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