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Business Profile

Auto Manufacturers

Jaguar Land Rover North America, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Manufacturers.

Complaints

Customer Complaints Summary

  • 185 total complaints in the last 3 years.
  • 68 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/27/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a 2016 Range Rover full size hse in July 2019. Have had problems with the engine every sense my piece. Each time I took it to get service and the engine checked they told me there was nothing wrong. Soon as my warranty goes out they say the engine is damaged it would cost 30k to get it fixed and it has to be out of pocket. Called corporate they gave me the run around for copies of all my service records and found out the person who had the vehicle before he took it to get service for the engine and it failed diagnostic four times which means they knew this engine was bad and sold the vehicle anyways.

    Business Response

    Date: 07/28/2022

    Customer's message has been forwarded to our **************************** for review and response.

     

    ***************************

    Jaguar Land Rover ***

     

     

  • Initial Complaint

    Date:07/22/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought my electric Jaguar in for a warranty claim and they broke my windshield and had the ipace for almost 3 months as they couldnt get a new on they gave me a gas suv and had assured me they pay for my gas seeing I didnt own a gas vehicle and now was being forced to undertake this expense due to their negligence also was still making my $650 monthly payments for my car and now they are breaking that contract and offered me a $300 voucher for more service why would I want more when they have done nothing but cost me money I did help getting my gas money and monthly payments on a vehicle I wasnt able to use seeking atleast $3500

    Business Response

    Date: 08/02/2022

    Our retailers are independently owned and operated.  Any resolution with this issue needs to be resolved directly with the retailer.

  • Initial Complaint

    Date:07/20/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had my 2010 Land Rover with ******* miles in the auto body shop for 119 days. The body shop was waiting on a shock absorber which was on nationwide back order due to limited supply from Land Rover. My insurance only covered my rental for 30 days and suggested I contacted Land Rover and ask for a rental reimbursement since it's their lack of inventory that's causing the delay in the repair and was told they do it a lot.I contacted Land Rover after week three before I was on the hook for the rental myself and was told there would be no problem getting reimbursed and it's happening all the time, they will reimburse me up to $45 a day. All I had to do was submit my receipt once the repair was completed and when they confirmed my vehicle was in the body shop for the same time waiting on a part from Land Rover they will reimburse me. I gave the gentle my name and that was it. He never asked for any information on my vehicle nor explained any potential road blocks and policies they had that would prevent me from getting reimbursed.After 119 days I got my car back when Land Rover finally was able to get the part to the body shop. I called Land Rover on 7/15 to start the reimbursement process and was told they won't reimburse me due to it being out of warranty / having too many miles. Their policy is terrible as is, but my complaint is due to the fact I called before and was lied to and was not disclosed of any policies they had. I would have taken a different course of action had I was informed upfront as to what to expect. I am looking to be reimbursed $3,100 for my out of pocket rental costs as it's Land Rover fault due to it's inability to have parts available to keep it's customers on the road and due to being lied to.

    Business Response

    Date: 08/01/2022

    Jaguar Land Rover **************************** will reach out to the customer.

    Customer Answer

    Date: 08/10/2022


    Complaint: 17594887

    I am rejecting this response because:I will accept the response once I actually here from someone and the issue is resolved in a fair manner. As of today, August 10th, I have not heard from anyone. 



    Regards,

    *****************

Jaguar Land Rover North America, LLC is NOT a BBB Accredited Business.

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