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Business Profile

Electrician

Precision Tech Home Services, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/29/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contracted this company to install a new ********** ductless ac system in my home . After meeting with ***** there sales rep my wife and I decided to go ahead with them. .Set up a date for walk thru and install .I was informed 2 days prior to in stall that I was being upgraded to a larger condenser due to availability issues at no extra cost with a better rebate .I accepted and looked forward to the completion. Well that's when things went down hill FAST . The original install had to be completely redone do to the location of the condenser that was approved at time of walk thru . A date was set for them to come back and fix the issue . That resulted in a no show no call . I got back in touch with ***** and he assured me that the problem would be fixed . 1 Week later it was all so I thought . 6 weeks later I was yet to receive my rebate . I called ***** AGAIN he told me they where having problem with office help and he would push it thru , 4more week go bye and nothing . I reached out to ********** directly and was informed the the UPGRADED condenser was a outdated model and that no rebates where available or that Precion ever filled my warranty paperwork . Again I reach out to ***** this time and he says that rebates are from JCPL and he would make sure that both rebate and warranty paper work immediately taken care of. 2 days later I receive an email from JCPL stating the the unit does not qualify because its not efficient enough . . So now I'm left with a unit that is out dated not efficient as it should have been a warranty that as of today 9/29 has never been summited and no faith that ANY FUTURE REPAIR THAT ARE COVED BY THER DIAMOND DEALER STATUS will be handled in a professional manner . THANK YOU

Precision Tech Home Services, Inc. is BBB Accredited.

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