We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Boats

Brooklyn Kayak Company
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Reviews

Customer Review Ratings

2.71

Average of 42 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Martin C

    Date: 05/27/2025

    Great product, and great customer support. They are very responsive and knowledgeable so any transactions with them are quick and efficient! My wife and I have had our ***'s for a few years and they are almost "bullet-proof"!

  • Jasmine H

    Date: 05/27/2025

    ***** kayaks and customer service!!! Very light weight and very tough! Perfect dry storages!

  • Alex G

    Date: 05/25/2025

    Majority of reviews here are people complaining about delivery, my experience was without delay and the delivery driver was communicative and made sure I was home for delivery. ***** is the representative that always assists me and am satisfied with customer service all the way around. Thank you!!

  • Isaiah M

    Date: 05/22/2025

    Fantastic customer service and great products! **************** has been very responsive and helpful. Love my new pedal kayak. Game changer!

  • Frank p

    Date: 03/04/2025

    I purchased the PK11 model from an Amazon seller in August 2024, and received my new Kayak in September 2024. The Kayak I received was not the PK11, but rather a new design that replaced the PK11 called the Pro 10.5, which retails at over $100 more and it has more features than the older model PK11 included more storage space, installed anchor trolley, and I believe it is wider and more stable. I couldn't be more pleased. I see many complaints about ***'s shipping but they, like many companies use freight shippers to reduce the costs to customers, who get free shipping btw, and so once the product is picked up to be delivered by the ************* has no control of how long it takes for delivery, so much of the negative comments are not BKC's fault. The freighter who delivered my Kayak had at least 20 more kayaks on the truck to be delivered to who knows where. Did I mention the shipping was free and a few days earlier than expected, but had it been a few days later,,,,,,,, who cares. It's a great kayak. Yes it's actually manufactured in *****, like almost everything I own, as well as most things others own. The kayak has a 5 year hull warranty, better than most.

  • Kelly C

    Date: 01/03/2025

    Purchased a kayak on December 12th have checked everyday on delivery status kept saying being processed then out of the blue says delivered Never received item Called and said it would take 48 hours for a response Ridiculous

  • THOMAS C

    Date: 10/08/2024

    DO NOT GET THIS COMPANY YOUR MONEY ! I have been trying to reach anyone in the customer service department about and order i placed over 6 months ago not being fulfilled and haven't been in contact or been reached out to after leaving email after email and trying to call is an absolute joke. is this company even real? they are just fine taking your money but fulfilling an order and actually getting you the product? i am yet to see it. maybe i will receive it one day? i highly doubt it.

  • Kate H

    Date: 08/14/2024

    The company has engaged in false and misleading shipping practices, promising delivery dates they cant meet. I purchased a kayak from this company on 7/23/24 because the color and model on the website show In stock: Delivery within 7-14 business days. They have failed to meet this claim and have repeatedly said they are looking for a driver. Example below: (BKC)Aug 13, 2024, 9:56AM EDT untill we find a driver unfortunately I don't have a timeline Catch Your Next Adventure!

  • Shawn B

    Date: 07/24/2024

    Shipping is not free and had to drive over two hours one way and have a four hour time window to wait. You need to basically live near a major city to have it delivered to your house. Ordered two kayaks and wasnt able to use them til almost 3 months later even though the website said they were in stock. One of the kayaks came with a cheaper set of paddles and seats were missing. A set of seats were sent out later and one of them was bent. Was told another seat would be expedited and finally shipped 10 days later, got a seat and it doesnt even match the other seats. Dont bother trying to call them because they wont answer. Worst experience buying anything online. And dont bother trying to leave a bad review on their website since they wont let you post it. Thats the only reason they have good reviews only on their website.

  • Allen H

    Date: 07/22/2024

    Well my kayak was delivered. I ordered the 14 foot with trolling motor. Received it today at 11am. No trolling motor at all. Sent few emails and left number on voicemail. Waiting to see what happened. Would like it shipped right away or credit my account.

Brooklyn Kayak Company is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.